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All reviews light dinner breakfast and dinner junior suite front desk included dinner weight machine maintenance staff el poblado great hotel well run hotel hotel is located the rooms were nice walking distance buffet style i highly recommend this hotel per night coffee maker
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Reviewed 8 January 2017 via mobile

We had a good time staying in the hotel, great rooms, comfortable bed, friendly staff and good breakfast. Our key card did stop working a few times and check in took a while, other than that all good though.

Stayed: December 2016, travelled as a couple
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga S, Hotel ESTELAR Blue at Hotel Estelar Blue, responded to this reviewResponded 11 January 2017

Dear guest,

Receive kind regards, while we express our gratitude, not only for choosing our hotel to stay, but also for having taken some of your valuable time to let us your comments. we are pleased knowing your stay was Colombian 100%
We hope to have him back in our hotel, continue to exceed your expectations and also rely on its accurate findings.
Sincerely,
Hotel ESTELAR Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2017

We just stayed at the Estelar Blue in Medellin to spend NYE and the first days of January. What a great time we had!! The hotel is beautiful inside out, SUPER CLEAN! AWESOME LOCATION, GREAT FOOD (Complimentary Breakfast buffet and dinner) most SPECTACULAR service we've ever experienced. They made sure we had the most amazing experience during our NYE, they accommodated tables, chairs, silverware, and dinnerware in our suite to let us have a truly wonderful experience...we did feel like home. I have to mention Jennyfer, Andrea, Juan Diego, Kevin, Gian Carlo, and the whole staff that work really hard to please their guests and always go the extra mile to answer the most simple request you have. Please do not hesitate to book a room at this GREAT HOTEL...you will be happy you did!

Room Tip: City View Room Suite
  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Human R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga S, Hotel ESTELAR Blue at Hotel Estelar Blue, responded to this reviewResponded 11 January 2017

Dear guest
We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel.

Kind regards,

Hotel ESTELAR Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016 via mobile

If I were to pick a flaw, the flush tank made a leaking noise through out my stay in 902 and the toilet seat was broken and wobbled a bit.

That one flaw aside, this was the best hotel I stayed in Colombia. The staff was always friendly and spoke some English. Both breakfast and dinner were included in the stay, I never had dinner there but breakfast had all the basic choices that you would expect. The location, size of the room, views of the city, housekeeping, paid options in minibar- perfect!

Stayed: November 2016, travelled solo
Thank MaxTravelNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga S, Hotel ESTELAR Blue at Hotel Estelar Blue, responded to this reviewResponded 1 December 2016

Dear guest,
 Receive kind regards, while we express our gratitude, not only for choosing our hotel to stay, but also for having taken some of your valuable time to let us your comments.we are pleased knowing your stay was Colombian 100% We hope to have him back in our hotel, continue to exceed your expectations and also rely on its accurate findings.
Sincerely,
Hotel ESTELAR Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016

After reviewing TripAdvisor, made reservation at this hotel. We had never been to Medellin before and wanted a nice place with breakfast included. We got a nice room with contemporary decor, medium size, very clean. Window could be larger, as the view from the top floors is amazing. At around 6PM we noticed the A/C acting funny, so I called front desk. Very polite staff, I was told that the problem was in the main A/C system, hence it affected the whole hotel, and was told it would be fixed shortly. We left with friends around 9PM, before leaving I was promised the A/C would be working in no time. We returned at midnight from dining and drinks, and to my dismay, the A/C was dead. There's a reason planes don't drop from the sky: meticulous maintenance done regularly. I understand this was a mishap, but despite being no engineer I dare say it could had been prevented. We should had been offered reaccommodation on the spot, but this didn't happen until I got upset at this situation. Only then we were moved to a sister property, Estelar Milla de Oro, just 4 blocks away. I'm sure that if it weren't for this problem and above all, the way it was handled by the staff, I'd be writing a very positive review. They seemed to assume that all guests would be perfectly OK without A/C (Medellin is somewhat cool at night), but not us.

Room Tip: Top floors provide a nice view, albeit the window being rather small.
  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank fado007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga S, Hotel ESTELAR Blue at Hotel Estelar Blue, responded to this reviewResponded 14 September 2016

Dear guest,

we express our gratitude, not only for choosing our hotel to stay, but also for having taken some of your valuable time to let us comment on your last stay in our hotel. we inform you as soon as we learned of the drawbacks, we review with each area responsible for verifying that the process was properly carrying and avoid inconvenience to our guests. We hope to have him back in our hotel, continue to exceed your expectations and also rely on its accurate findings.
Sincerely,
Hotel ESTELAR Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2016 via mobile

They are short of irons, iron tables are crappy and unsteady, everything extra is charged (even the low quality shaving machines they sell at the minibar

Service is good, even though they take too long to answer phone calls at the front desk.

Location is good, people are nice, I believe it is just a matter of a bad system.

By the way, adding some colour (frames) to your hallways would make them look better.

Stayed: July 2016, travelled on business
Thank Jaime L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olga S, Hotel ESTELAR BLue at Hotel Estelar Blue, responded to this reviewResponded 8 August 2016

Dear guest,

we express our gratitude, not only for choosing our hotel to stay, but also for having taken some of your valuable time to let us comment on your last stay in our hotel. we inform you as soon as we learned of the drawbacks, we review with each area responsible for verifying that the process was properly carrying and avoid inconvenience to our guests. We hope to have him back in our hotel, continue to exceed your expectations and also rely on its accurate findings.
Sincerely,
Hotel ESTELAR Blue

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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