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All reviews the executive lounge sushi restaurant front desk market place restaurant best hotel in town small mall hotel staff great buffet great security outstanding hotel restaurants and bars comfortable rooms room service buffet breakfast location is great fitness center excellent stay
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Reviewed 4 weeks ago via mobile

We stayed in this hotel in August, good Marriott property, nice location, Colombians are usually good at customer service.
Do not waste you money in the worst massage you will have in your life. We had a couples massage, and these women do not know anything about giving a message, it felt like somebody was just rubbing oil on your back. We told them very nicely a few times they could put some pressure, they did not care, and said this is how we do a massage.....

Stayed: August 2018, travelled on business
Thank njtravel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos R, Director General at Cali Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear njtravel3

Thank you for sharing your experience with us.

We are really sorry for any inconvenience you may have during your stay at the SPA, we have taken special note about your comment and we will make sure that this won’t happen again, as you could notice our customer service is always top, so this kind of things are not going with this culture of service.

We hope that you could give us back a new opportunity and enjoy the real experience at our SPA.

Best regards
Marcos Romano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Went on business for 3 days and was recommended this hotel. The location is excellent, the staff friendly, rooms very clean and the service was top notch. I was able to hold several meetings in the lobby and restaurant. The food and service was excellent. I recommend and will return on my next trip next month

  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank alfonsocO794GC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos R, Director General at Cali Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear alfonsocO794GC

Thank you for giving us this opportunity during your business trip.

We feel glad to know that your stay was great in our hotel, that you recommend us for our great location, friendly staff and good rooms that you can enjoy for any purpose of travel you visit us, in your case to hold your meetings.

We will be waiting for you next month.

Best regards
Marcos Romano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

The hotel is located in an area with easy access to everything. Great staff, Great rooms, Clean and affordable for a family. Walking distance to all the restaurants. Supervisor is is very helpful Estefania Martinez she is really enjoy her job especially and very fast with her emails.

The negative , is that they rent out the pool area for business meeting. I was very shy to put on my radio or letting the kids yelling in the pool so I left the pool area.

  • Stayed: September 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank NJANTHONY2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos R, Director General at Cali Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear NJANTHONY2006

We appreciate the time you take to share your comments with us.

It great to know that you enjoy a Hotel with a great location close to every restaurant, malls and all you can need during your stay. Also, with high quality, people with great service like Estefania, that enjoy their job and are always available to any guest needs.

We will share your comments with Estefania that for sure is going to be glad for them.

We understand your comment about the pool and we are sorry for this.

Hope that you continue visiting us soon.

Best regards
Marcos Romano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

The hotel is great, VIP area have great views, variety of food and prices are normal, gym and sauna are new, security is excellent inside and before going inside, lastly the people are very professional.

Stayed: September 2018, travelled on business
Review collected in partnership with this hotel
Thank paulaK2867HY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos R, Director General at Cali Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear paulaK2867HY

It is a pleasure to read your review

Thank you for taking the time and let us know that you have a great experience, that you enjoy our VIP lounge including the view, the service and the food. Our Health Club give you the options to have a time for you and get relaxed.

Hope that you continue visiting us.

Best regards
Marcos Romano
General Manager


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Reviewed 11 September 2018

I was very pleased with the property. The room was very clean and comfortable. And the restaurant was excellent. I recommend this property to everyone. The staff was friendly and did their best to speak English.

Stayed: September 2018, travelled on business
Review collected in partnership with this hotel
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos R, Director General at Cali Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear Lisa W

Thank you for sharing your comments with us,

It is a pleasure to know that you were pleased with our property, that you enjoy a great room with the commodities and facilities you may need during your stay. Our staff is always attentive to offer you the best service and fulfill your expectations.

Hope you continue recommending our hotel also come back soon.

Best regards
Marcos Romano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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