I can't say enough good about the service at this hotel. Since 2009 I have visited at least 5 times and every time I come away thinking that this property epitomizes what excellent service is. The staff goes out of their way to make guests comfortable and feel genuinely welcome.
I am pleasantly surprised that I am recognized and welcome by name - when I haven't been there for 6 months and I haven't even registered yet.
Spending a little extra on a Horizon Club room puts you in what feels like a small, intimate hotel on the top floors. Service at the club is excellent - when I walk in for breakfast the staff remembers what I had the day before and asks if they can get that for me again.
Rooms are spotlessly clean and well maintained - though they are a bit smaller than many of the newer 5 star hotels in Asia.
- Official Description (provided by the hotel):
- Conveniently located in the heart of the city’s financial district, recognized as one of the city’s most luxurious hotels. Hotel is only a short 2-minute walk from Xianggang Road Metro Station Exit A on Line 3, 25-minute drive from Wuhan Tianhe International Airport and a 15-minute drive from Hankou Railway Station. The 442 spacious guestrooms and suites provide grand city views of Wuhan. ... more less
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- Also Known As:
- Shangri La Hotel Wuhan
- Shangri La Wuhan