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3 - 8 of 87 reviews
Reviewed 9 November 2017 via mobile

Sonya, which is also known as the “Hawaii” of China is a very beautiful place with plenty of hotels, plenty of condominiums and plenty of restaurants. Because of the short duration of our stay we enjoyed the hotel facilities and restaurants of the hotel and found them very satisfactory. The breakfast buffet is massive and offers a variety of Asian cuisine. The Chinese restaurant at the bottom floor offers fresh seafood straight from the tank as well as many traditional Hainan traditional dishes. We sampled several and found them excellent. and then there’s the feast restaurant in the main lobby that has about every international cuisine one could desire. While our stay did not allow us the opportunity to see the main city we were able to visit the beach pick up a few shells and lay back and enjoy the pool. Can’t go wrong with this Sheraton Resort.

Stayed: November 2017, travelled on business
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2017

Love this place, as soon as you enter the lobby bar you feel the Latin Vibe of the Live band playing diverse international music that everyone can enjoy. Great entertainment but the service is not their strong point... If you go there, better get some wine or beers because their cocktails are not good at all. However, we had a great fun!

Ric

  • Stayed: March 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Ricardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2015

Location
Located about 15 minutes drive from Sanya Airport, located along the quieter beach front road of Sanya Bay, offers an excellent view. Beach is across the road & whilst it is adequate for sunbathing, there are signs saying don't swim in it. It didn't look that clean. Within area is just various hotels and I think the odd restaurant but not sure, it seemed no shops or much in the area. A 20 minute taxi cab will take you into main city area of Sanya where everything is located.
Room
Room was located on 16th floor with an amazing sea view and spacious balcony. Decked out with full art deco design combined with glamorous premium Chinese style with marble floors & tops, wooden furnishings & walls and mother of pearl and much lighting.
The room as you enter contains a small inlet where the luggage rack is seen and this is where the main wardrobe is that contains slippers both inside and outside, robes and ironing board, also hair dryer. Below the small rack is a large laptop size safe. Whilst it was nice to keep bags & clothes away from main room, it seemed a walk away the slippery (presented wet) marble floor to get anything from bag.
Back to the main corridor with nice reception table faces the open plan bathroom that offers a modern bath tub with TV in front in a mirror (though did not work) and separate very large shower cubicle enough space for two. Two sinks are offered and the toilet has a telephone in it in a separate room but see through glass door. The bathroom offers wooden french style shutters. Amenities include all hotel branded items - full 5 star set even loofah, plus mini shower bottles etc branded as French Connection. The bath offers a TV mirror style that faces it in there but despite maintenance coming to look at it was told it simply doesn't work.
The main bed room had a large king size bed, very comfortable but way over the too on pillows (8). Bedside tables contained useful international plug sockets & telephone. The bed faced a large Samsung TV with 51 Channels, international included CNN, BBC, NHK, ESPN, Discovery etc..- below the TV is many cabinets & drawers all empty with nice premium pearl covers. The room contained a working desk, marble top and wooden finish with lamp and an alarm clock using the new style lightning slot- this is where the iPad is contained. Many plugs also existed here. There is also a armchair with leg rest nearby and next to this a cupboard that contains the extensive drink (but lacking snacks mini bar). There are double doors that lead to a large balcony with exceptional view of the South China Sea and downtown Sanya in the distance. A large shared cabana style bed is outside, nice for couple with privacy and two arm chairs.
The room offers touch control A/C and the most exciting feature is the iPad that controls all lighting in room digital thru the WIFI (plus A/C), plus can use WIFI, weather, movies news etc all from this helpful device but other than lighting, the rest is in Chinese only despite English selection. The lighting was excellent especially the art deco tube lights by the bed plus the overhead reading lights. Overall a very nice room look and finish, only issue was facing the bed was stained walls which was a shame as it brought down the most impressive decor seen in China.
Facilities
The hotel offers WIFI which is free and worked well, unusually it was able to access FB and break thru the firewall. The hotel offers 3 dining facilities and 24 hour room service of which no menu is given out and they only tell you options by phone. Food is ok but a little over priced. There are two pools at this hotel, one is rather exciting with bed jacuzzi designs init plus some small slides for kids. The other is a wide spacious pool. There is also a Gym with a snooker table- looked nice & some dedicated kid area but never saw this. Hair salon and also KTV on ground floor- but did not see these.
Staff
Staff like most Chinese hotels are the issue but this is because one is staying at a non International brand. Very few can speak English, girls behind the reception giggle when you try to talk to them and run away. Room service staff refused to let me have the tray (never heard this in any hotel) just only allowed plate and cutlery. The broken TV in the bathroom was just laughed at that it is broken but no resolution or apologies. Overall my clients put me in this hotel, and whilst the sea view and room were impressive, this is not a place for non Chinese. Staff simply are not welcoming and verge of rudeness. To be fair I never saw any non Chinese during my stay, with loads of international brands in Sanya, there is no reason for international travellers to stay here. Despite a clear 34 excellent review, the staff unhelpful/welcomeness, dirt on walls and corridors on carpets, lack of room service menu, plus the price means I give this 3 stars solely for the room. The hotel is basically 4 star, room 5 star, staff service 2.5-3 star.

Room Tip: Sea View seem to be odd room numbers.
  • Stayed: June 2015, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank docdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2015

I have been here for three times for holidays and business and it never let me down.
Best 5-star choice in Sanya district.
Excellent location. Second's walking to the beach.
Breath taking sights!
Fantastic service.
Very nice seafood and atmosphere.

Room Tip: Sea view rooms are fantastic. Do not miss them.
  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank king l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 31 July 2018 via mobile
Google Translation

Stayed: March 2018, travelled as a couple
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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