My spouse and I just spent a week at the Ritz Carlton Sanya in their Ocean-View Suite. The Hotel is over-priced, and the service is so poor that you don't get value for your money.
We decided to try the Ritz Carlton, because we had been to several other five-star resorts at Sanya in the past years, and would like to try a different hotel this time. It is not quite a "Ritz Carlton" we had expected!
We've been to major resorts and vacation destinations around the world, and always stay in a Suite or Villa. This time, we pay a premium price for an ocean-view suite at Ritz Carlton Sanya, which is spacious and has a good view. But everything else is run-of-the-house, from check-in, to housekeeping, guest services, breakfasts and dinner reservations. No differentiation or exceptions for guests staying at their suites, or length of your stay. I believe it has to do with Ritz Carlton Sanya's business model and management philosophy, if filling up all the rooms is their top priority, it's hard for the Hotel to provide the kind of meticulous attention, fine details, and top quality and services that a "luxury" world-class resort hotel would provide.
While we were there, the main swimming pools, which are two-third of the Hotel commom area, had malfunctioned and were closed for days for maintenance. The pumps had broken and the water quality was unclean and not acceptable for swimming. Some guests who were only visiting for a couple of days swam at their own risks, and there were NO posted signs to warn them.
The guests staying at the "pool-access rooms" hang all their clothing under the sun umbrellas, making the main pool area look more like a "housing project" than a "5-star resort". Other guests row with oars in their rubber dinghy and holding sun umbrellas in the swimming pools - this is really dangerous to the other guests who're swimming in the same pool. And the hotel management has not posted any Pool Regulations or stop the guests from doing so.
There are not enough showering facilities for beach goings to rinse off sand and salt water, this is definitely causing major damage to the whole hotel property. There was one stand-alone shower next to the Sands beach restaurant, so there's always a long queue for guests who want to rinse off the sand before heading back to our rooms. However, men who were drinking and smoking at Sands' outdoor tables were gleeing at women showering off just several feet in front of them, like watching a "live show". I find this extremely uncomfortable and disgusting!
There are also NON-Ritz Carlton guests, obviously carrying tote-bags and umbrellas clearly marked with neighboring hotel names, occupying the rare and few cabanas next to the pool, and using facilities at the "Kids Room". This is absolutely unfair to the Ritz Carlton guests who are deprived of the facilities use due to a lack of Hotel supervision.
Same with the Lobby Lounge, loud and rowdy patrons who were almost drunk from dinner, came into the Lobby Lounge which has no age restrictions (i.e. serving F&B to minors), "hijacked" the Band and performed a "live gig" cracking out their own songs. One middle-aged woman in the same party was forcing to kiss another younger woman on her lips in public. This is NOT acceptable behaviour or etiquette in any public places, not to mention at Ritz Carlton. Moreover, this is NOT a privat Karaoke Room, but the staff at the Lobby Lounge did not stop them. We were there for a drink to relax and listen to the Band, not to watch some "unbehaving" guests. It was just too much, so we left the Lobby Lounge.
Overall, the service staff at the F&B outlets are really trying their best to accommodate, though some of them are only on the job for three days, and have come to Sanya from far away provinces on the Mainland. They definitely need intensive training, proper coaching, hands-on support and on-site supervision from senior management.
Prices at the Sands beach restaurant are not worth it at all. A RMB200++ fish taco recommended by the restaurant staff was really disappointing, it has only a couple of thin, bite-size slices of fried fish on a burnt, soggy, unedible taco shell. While the equally expensive burger is equally bad, with very tough, unedible beef.
The plumbing in our Suite has serious inherent design problems. The wash basin is a few inches too small and narrow, causing major water splashes every time you turn the faucet on. The bath-tub has a faucet that's a couple of inches too far away from the tub, causing a major leak of water onto the floor every time you try to run a bath. There are obvious water marks next to the bed in the corner of the wall adjacent to the bathroom due to the constant leaks.
One month prior to my arrival at the Hotel, I emailed the Ritz Carlton Sanya (to their official email address posted on their website for "Contact Us") several times in regards to my reservation, but did not receive one single reply from the Ritz Carlton Sanya at all, not even an acknowledgment that my emails were received. So we have no clue what to expect upon arrival.
For the same or lower price, a lot of times, we could be staying at a prestigious vacation resort, where they anticipate your needs and pamper you from arrival to departure, such as personal escort to meet you at the airport arrival gate, special express passage through immigration and customs, and free massage at thier airport spa. In addition to a sumptuous buffet for breakfast, you can also custom-order lobsters, steak, sashimi, frappes or smoothies for breakfast, all inclusive at no extra charge. Many resorts also serve champagne for breakfast, bring you cold towels and iced water at the pool, etc. Not to mention, free in-room internet access for guests staying at the hotel suites, daily change of bed linens, using proper service ware, and meticulous presentation (like serving expresso in a demi-tasse, not a tea cup), etc.
There is definitely a lot of room for improvement at the Ritz Carlton Sanya, so that it is not just "Ritzy" in its prices, but also its quality and services in order to be qualified as a world-class five-star resort, and worthy of the "Ritz Carlton" name!
- Official Description (provided by the hotel):
- We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Ebookers, Expedia, 5viajes2012 S.L. and HotelQuickly so you can book your The Ritz-Carlton Sanya, Yalong Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz Carlton Hotel Sanya
- Ritz Sanya
- Ritz-Carlton Sanya