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All reviews club level ladies and gentlemen yalong bay deep impression sands restaurant chinese restaurant lounge staff club lounge access garden villa guest relations ocean view our entire stay late checkout first morning hotel is great personalized service perfect stay
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Reviewed 12 August 2011

We stayed in this hotel right after New Year's and it was quite busy and packed with tourists, mostly from mainland China. The hotel itself is beautiful and well maintained, the same goes for spacious rooms that were absolutely amazing in design and attention to detail. However, few things might easily frustrate you, especially since the price per night is much higher in this hotel than anywhere else in Sanya:
breakfast room was always packed with a huge line waiting to get seated, it was just ridiculous to have to wait so long every morning for breakfast. However, once you finally get in and get seated, breakfast was delicious and had many yummy options to choose from.
check-in took literally, without an exaggeration, over one hour. It really appeared that none of them at the front desk knew how to use computers or computer software or simply what to do. They would constantly get interrupted by screaming guests who would march into the lobby to complain about something. If they check you in and the phone ring, they answer the phone right in the middle of checking you in and proceed talking on the phone for 15 minutes in chinese, then walk away somewhere and show up 5 minutes later to continue talking on the phone while you sit and wait for them to give you keys to the room. It was just crazy. I have never seen such an awful, disorganized check-in anywhere in the world, especially is supposedly 5 star hotel.
you room would be entered regardless if you put a sign on the door not to be disturbed. They simply ignore it and would enter it if they feel like it. I never figured out if the hotel employees simply don't care or have no training to understand how to treat their guests.

Aside from the above mentioned items, the hotel is very comfortable and stylish. All restaurants are delicious with friendly service. Beach is meticulously cleaned every morning and evening.

Room Tip: Rooms closer to the beach have less noise
  • Stayed: January 2011, travelled with friends
    • Value
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2  Thank kismika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2011

Spent the long weekend with my husband @ the Ritz, Sanya.

LOVE:
1. The garden villa - an absolute beauty with a VERY comfy bed!
2. The beach - clear water, blue skies, soft sand & great drinks!
3. The rides - golf cart rides are available for villa guests & it's totally awesome with the breeze!
4. The shells - a very pretty shell on the table everyday!

This is our first time @ Sanya and we felt really pampered & recharged. Staff @ Ritz, yes, with some restrictions in using English, tried very hard to understand our needs.

One of the butlers, totally sweating under the hot weather, actually travelled back and forth like 3 times to get us our desserts/drinks since some items went missing.

2 suggestions:
1. Perhaps the hotel can consider using Hip-hop/Spanish music @ the weekend BBQ beach party (we got 2 ladies singing Chinese songs from the 80s... errr.. that didn't feel too right for such an occasion).
2. Drivers can confirm which terminal guests are heading. Our driver drove us to the domestic flight terminal and we had to walk like 5 minutes back to the international one.

Anyways!
We can't wait to go back to Ritz again!!! LOVE IT!

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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1  Thank Shells018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2011

- average+ 5 star hotel rooms , up to date electronics, bath, bed and decoration
- great pools / pool areas
- service inconsistent: needed to be pushed, willing + incapable and at times miserable english
- guests can be loud, chain smoking, inconsiderate, staff too intimidated / don't object  to handle bad behavior, mood breaker
- value for the money not given, need to balance priorities with options in SEA 
- slow check in/out

  • Stayed: August 2010
    • Value
    • Location
    • Rooms
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2  Thank listenwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

We spent two days at the Ritz Carlton Sanya and have nothing but positive things to say. The staff whisked English language magazines to our beach side cabana on their Segways (which they will let you have a go on if you ask nicely). The pools are beautiful, the ocean is gorgeous, the restaurants are good. Yalong Bay is also one of the nicer areas to stay. Great vacation!

  • Stayed: October 2010, travelled with friends
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1  Thank UnTourFoodTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2011

Just a small comment about our Sand Experience.
We stayed in Sanya Town and came to dinner at the Ritz Carlton by recommendation to try out the beach restaurant Sand.
We enjoyed a friendly welcome and seated promptly.
The Service was good-food we can not really say so. The chicken was not available, the prices too high and the menu selection was not really what we expect from a beach restaurant, the presentation shows that they try but can not do.To our surprise there was a German chef called Stefan L. in charge. Having a foreigner to look after a restaurant we expected more. For sure we will not come back there-only positive about food is the meat quality. Get a new Chef ASAP.

  • Stayed: May 2011, travelled as a couple
    • Value
4  Thank sun_seeker308272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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