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Reviewed 18 October 2016

The built up of this hotel is grand. Very spacious and clean at a glance. Front desks staffs are quite friendly but they do not converse in English.

Set backs observed in my opinion after a week of stay (3 more weeks to go):-
1) The housekeeping is terrible..... They just simply sweep and mop. It could be due to many rooms to work on but.... please do a good job at prominent areas.
My bad experience? A broken glass pc was on my bed covered by the comforter. Found only after I had a small cut on my thigh. How could that be??
When I moved in, I re-arranged the furniture's myself to accommodate to my next 3 weeks of stay. Surprisingly, there were lots of glasses under the bed! So... this explains where the broken glasses pc came from... but why it wasn't been cleaned up before I move in?

2) Internet connection: The internet connection speed here is extremely slow irregardless of time. The quality is not good as well. Line keeps dropping and I experience 0 wifi for one whole night.

3) I asked for a bed change and the front desks manager on duty said she will arrange. No news after 2 days. I called again and ask... they treated like no request being made at all and started telling me cannot change. I hanged up unwillingly. I called the second time and I used English.... and I got my room changed. During the move, the front desks lady said there will be someone coming over to help me15mins. They never turn up!

4) Restaurants: Chinese and Western - kitchen close at 8pm!!
Food - quite ok but portion very big. The waitress don't have good manners.... they will just walk away even when they hear you talking to them. Yeah, I did ask her why she walked away and she said she was busy. Upon hearing that, the captain took over, which was very nice of him.

Western: It's like forever close... Don't go at odd hours other than breakfast (till 10am), Dinner time - only serves buffet dinner. The captain unwillingly to serve any a-la-carte during the buffet time. He told us off even though he agreed to serve before we decide.

There is another Chinese restaurant outside the hotel (but is attached to the hotel building). The cooking is not so nice compared to the one inside hotel... Fried rice like sticky rice. Kitchen closes at 9pm. Service ok.

One advice: People here like twisting their words. Don't be overwhelmed when they agree on anything. It may turned out otherwise.

  • Stayed: October 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank LengLeng21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 11 October 2018 via mobile
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Stayed: October 2018, travelled on business
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 22 November 2017 via mobile
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Stayed: November 2017, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017
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  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile
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Stayed: July 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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