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All reviews guest service manager guest experience convention center special thanks in room dining my home away from home indoor pool cantonese restaurant huge bathroom excellent stay room type luxury hotel perfect hotel club lounge f b shopping mall buffet breakfast
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Reviewed 5 weeks ago via mobile

We went there to have a light meal and cocktail for the evening.
We used their Bar called Yi Bar. Our server Serena was an extraordinary person who would come extra mile for our pleasant experience.
Food is nice and their Fish and Chips are one of the bests. I’ll definitely visit here again.

Stayed: October 2018, travelled with friends
Review collected in partnership with 单个酒店
Thank seaiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Very good hotel in Shenzhen.
Clean and comfortable room.
Very silent and big room.
Service has been good.
Very good breakfast ith ide selection of cold and warm food.
Only the position is not the beast as there is not much around here.

  • Stayed: October 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank 687maurizios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2018 via mobile

From the moment you arrive you feel in good hands. Both the bedroom accommodation and Club Lounge were top class.

Staff tried hard to help at all times, though for some there was a language barrier for which they got colleague help.

Stayed: October 2018, travelled as a couple
Thank DavidG897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2018

In room decoration and equipment are very good.Place and pool are very comfortable.Staff are able to react fast with politeness.My kids enjoyed the hotel very much.Room with good city view.Highly recommended.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank jozflam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2018

//Poor English follows the Japanese.
彼女の誕生日のお祝いとサプライズで利用させて頂きました。
色々な口コミを見て、良いホテルであることはわかっていたのですが、
実際に利用させて頂いてびっくり、最高のホテルでした。
サプライズのお手伝いをして頂こうと宿泊一週間前にメールで相談させてもらって以来
コンシェルジュの方や各種スタッフが宿泊の当日まで毎日メールとWeChatで熱心に作戦会議してくれました。
当日もベルボーイの方からレストランのスタッフまでが僕の作戦を知っていて、
にこやかに、温かい対応をして頂きました。
僕の拙い英語に対しても、何度も表現を変えてくれたり、翻訳ツールを使ったりしてまでメッセージで計画の詳細を確認してくれ本当に感動しました。
また、僕のお願い以外にも部屋のデコレーションを提案してくれたり、
驚くほどの丁重なサービスを惜しみなく提供してくれました。
部屋は他の口コミにも書かれていますが本当に広くてゴージャス。
掃除も細かいところまで行き届いていて、ラグジュアリーな時間を過ごさせて頂きました。
レストランはビュッフェ形式のFOOを利用させて頂きましたが、
綺麗なフロアで見た目にも美味しい海鮮やグリルなど、心ゆくまで堪能させて頂きました。
おかげでサプライズ作戦も大成功。彼女も大喜びしてくれました。
何度でも宿泊したい。そんなホテルでした。

I used this hotel for my girlfriend’s birthday celebration and surprise.
Although I knew that it was a good hotel by various reviews,It is the best hotel.
Ever since I let you consult with the e-mail a week before I try to help surprise
Concierge team and various staff made the strategic plan in e-mail and WeChat.
On the day also the bellboy and the staff of the restaurant knew my strategy,
They carried out my strategic plan with hearty smile.
Also, in addition to my request suggesting room decoration,
We generously offered an amazing and courteous service.

The room is written in other reviews but it is really spacious and gorgeous.
And it was cleaned everywhere as fine as possible.
I was able to spend luxurious time with
The restaurant used FOO.
It was a beautiful floor and we enjoied delicious seafood and grill.
Thanks to surprise strategy also great success.
She was pleased too.I want to stay again.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ugetsudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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