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Reviewed 11 October 2018 via mobile

Stayed at The J W Marriott Shenzhen for one night in October 2018.

The hotel is excellent with very friendly staff and has easy access to the Metro and a bus stop outside the Hotel.

As a platinum member got upgraded to the Club floor and a great room. The executive lounge is large and has a great selection for breakfast and evening drinks with food. The staff in the lounge are very friendly, especially Yuki, the manager who will go out of her way to help you.

The hotel also has a great bar and restaurant.

At the back of the hotel there is a mall and restaurants including McDonalds, Starbucks and 7-Eleven.

Looking forward to returning next month.

Stayed: October 2018, travelled as a couple
Thank bmcburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 12 October 2018

Dear guest,
We would like to thank you for choosing JW Marriott Hotel Shenzhen and taking the time to share with us your accommodation experience. We are very pleased to know that you appreciated our service,location and food .Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We will convey your praise to Yuki. The hotel will, as always, to provide you with professional personalized service, and bring you a high-quality experience. Thank you for your patronage, we wish to leave a better impression when having you with us. We all look forward to welcoming you again on your next visit to Shenzhen.
Yours Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

The service here is genuine and I always feel at home at the JW Marriott in Shenzhen. Rooms are comfortable and I especially enjoy the bathtub and comfortable bed.

Breakfast usually has a great selection too. What stands out though is the great service. Always a pleasure! Thank you.

Stayed: September 2018, travelled on business
Thank juriam2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 7 October 2018

Dear guest,

We would like to thank you for choosing JW Marriott Hotel and taking time to share with us your accommodation experience. We are very pleased to know that you appreciated our service, facilities, breakfast and enjoyed your visit in hotel. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We look forward to welcoming you back to the JW Marriott Hotel Shenzhen.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018

Good stay in late September - spacious room upgrade to Exec Floor as Marriott Platinum. Billing was bit wonky but things resolved quickly - free breakfast for 2 registered guests in the platinum booking, pressing of two pieces of clothing per day. All else standard.

Good central location next to Chegongmiao MRT.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Service
Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 28 September 2018

Dear guest,
We would like to thank you for choosing JW Marriott Hotel Shenzhen and taking the time to share with us your accommodation experience. We are very pleased to know that you appreciated our location.Your satisfaction is encouraging for us, which it is what in fact we strive for every day. The hotel will, as always, to provide you with professional personalized service, and bring you a high-quality experience. Thank you for your patronage, we wish to leave a better impression when having you with us. We all look forward to welcoming you again on your next visit to Shenzhen.
Yours Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

First time come here. Good impression. Friendly staff. Comfortable lounge and room. Nearby some tiny restaurant without crowds big shopping mall, feel good and will come back. As an platinum member I just got upgrade to a bigger room in executive floor, hope next time can got upgrade to a suite

Stayed: September 2018
Thank 914starlightp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 25 September 2018

Dear guest,
We would like to thank you for choosing JW Marriott Hotel Shenzhen and taking the time to share with us your accommodation experience. We are very pleased to know that you appreciated our stuff,lounge and room .Your satisfaction is encouraging for us, which it is what in fact we strive for every day. The hotel will, as always, to provide you with professional personalized service, and bring you a high-quality experience. Thank you for your patronage, we wish to leave a better impression when having you with us. We all look forward to welcoming you again on your next visit to Shenzhen.
Yours Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

This was my first stay at this location, and I can tell you that the staff here are fantastic. I was checked in by Lucky, who was super nice and seemed to be everywhere at this hotel from the club floor lounge to the front desk. Lucky is a great asset to this property.
Jama at the the breakfast buffet was another great staff member who was super friendly and very welcoming in the morning at the buffet.
Finally last but not least is Zoe, in the club floor lounge was another associate who was very helpful!
I look forward to my return here and seeing the staff again!

Stayed: September 2018, travelled with friends
Thank Derrick1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 11 September 2018

Dear guest,
We would like to thank you for choosing JW Marriott Hotel Shenzhen and taking the time to share with us your accommodation experience. We are very pleased to know that you appreciated our service .Your satisfaction is encouraging for us, which it is what in fact we strive for every day. We will convey your praise to Lucky,Jama and Zoe. The hotel will, as always, to provide you with professional personalized service, and bring you a high-quality experience. Thank you for your patronage, we wish to leave a better impression when having you with us. We all look forward to welcoming you again on your next visit to Shenzhen.
Yours Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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