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All reviewsdouble treethe executive loungeclose to the airportnewly developed areabusiness staylounge accesscab ridefine hotelupon checkconvention centerbeautiful hotelhigher floorhotel guestssea viewbreakfast buffetnon smokingstayed here for nights
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Reviewed 26 April 2017

the hotel is very new... the location... the hardware and everything is excellent.... the software need to be improved but overall a nice experience, especially when you get a room in the high floors. beautiful modern hotel and never forget xiamen is not a 1st city yet. so it will take some time to get on international high end standard

  • Stayed: August 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank DiscoverWorkTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you very much for your feedback about your staying experience at the DoubleTree by Hilton Xiamen - Wuyuan Bay.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium.

We really do appreciate your comments regarding to our service, where the little things mean everything to us.

Hope that next time you're in Xiamen, you’ll visit us again and experience the improved service. Thank you again for your comments.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

Stayed here just one night prior to flight out of Xiamen airport, which is very close to the hotel. This is very big and modern DY hotel, with nice staff, who has some problem with basic English (for instance, had to decline turn-down service, as the nice lady had no clue how to explain what she wants). Also, executive lounge is physically nice, but offering are more local oriented. Wi-Fi very fast and with no limits. Room clean and well appointed.

  • Stayed: April 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank PremiumFlyer74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for your review of your previous stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes.

Regarding to the inconvenience you experienced in our hotel, we are truely sorry and will enhance the English trainings to our Team Members for a better communication to know the Guests' needs. Your precious comments about the Executive Lounge breakfast has been well received by our Team, we will review the variety of breakfast offerings and do the actions.

It would be our honor to have you to stay with us next time when you travel back to Xiamen. See you soon!

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

The location of the hotel is very convenient just 10 min away from the airport, 10 min walking distance to the Wuyuan Bay and surrounded by many Chinese high tech companies it's a good location for a business stay.
The rooms are spacious, bright with great lighting and new amenities.
The service is terribly poor, my check in took 15 min because the staff was very slow and inexperienced.
The wifi in room was not working, I needed an IT support, every coffee shop in China has a better service.
Bad was also the slow service in the restaurant and the check out, it also took another 15 minutes to check me out.

Stayed: April 2017, travelled on business
Thank Karin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 24 April 2017

Dear Guest,

Thank you very much for writing a review about your recent stay at DoubleTree by Xiamen - Wuyuan Bay.

First of all, we sincerely apologize to you for the inconveniences occurred during your stay in our hotel; we must apologize for the flaw of service that made you the unpleasant staying experience.

Our Hotel Management Team has paid serious attention and taken actions in responding to your feedbacks for improvement; bringing passions to all Team Members at related areas with further education and training to prevent it from happening to any other guests. We are also in progress to re-structure our internet server set-up and fine tuning into a plug-play mode.
All the Team Members who were on duty that day has realized how important their service performance and standard would effect a guest's staying experience. On behalf of my Team Members, please let me extend their genuine apology to you!

It wasn’t up to our usual standards of what you encountered. At DoubleTree, where the little things mean everything to us!
We sincerely apologize to you again and still look forward to having another chance to make it better for you to stay with us.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

It is the hotel very close to Xiamen airport near convention center and industry parks. It is just on the beautiful coast overseeing the ocean. Hotel has very nice jogging map in each room. Good value and location for business trip. It has some distance to downtown.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank SolarBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 11 April 2017

Dear Guest,

Thank you for your feedback and for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay in your business trip.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, Taiwan; scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes by car.

We hope that when you travel back to Xiamen next time, we would still be able to see you again with our warm and caring service.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017 via mobile

If you have a budget and attending exhibition nearby (exhibition halls are 8KM away), this is a good hotel to stay in. It's value for money and they have free shutter bus to bring you to the exhibition halls. The rooms have two facing - city and the sea view. It's worth the $$ with a good spread of breakfast buffet.

Stayed: March 2017, travelled with friends
Thank aprilnyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 13 March 2017

Dear Guest,

Thank you for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay to stay last week.

We really appreciate you share your feedback with us about your stay here. Last week was a busy week for our hotel and Xiamen, due to the city event --- The 17th China Xiamen International Stone Fair, we've been keen to offer to the guests who attended this international city event with more attentive and comfortable care. Thank you very much for your positive comments regarding to our location, guest room and breakfast buffet, your comments will be shared with my Team Members to get even better.

We hope to see you not just next year in March, but also accommodate your trips to Xiamen in the near future.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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