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DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay
Ranked #7 of 1,311 Hotels in Xiamen
Certificate of Excellence
Reviewed 26 April 2017

I stayed at the DT Wuyuan Bay on a recent trip to Xiamen. First trip to Xiamen in a few years so the are was fairly new. I found the hotel to be quite nice, clean room with a beautiful view. Very close to the footpath that goes along Wuyuan Bay which is a nice place to exercise. There's not much around the hotel yet in terms of food however there is a new Starbucks and a Pacific Coffee adjacent to the hotel. I will definitely choose the DT on my future visits to Xiamen. Oh, and quite close to the airport.

Room Tip: The higher the better I think. Harbor view windows are nice as well.
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  • Stayed: April 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Grantman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you very much for your feedback and for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay in your second trip to Xiamen.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium.

We truely thank you for sharing your stay with us, your comments mean a lot to us. We hope to see you again next time in Xiamen.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 193 reviews

Reviewed 26 April 2017

the hotel is very new... the location... the hardware and everything is excellent.... the software need to be improved but overall a nice experience, especially when you get a room in the high floors. beautiful modern hotel and never forget xiamen is not a 1st city yet. so it will take some time to get on international high end standard

  • Stayed: August 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Globaljourney187373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you very much for your feedback about your staying experience at the DoubleTree by Hilton Xiamen - Wuyuan Bay.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium.

We really do appreciate your comments regarding to our service, where the little things mean everything to us.

Hope that next time you're in Xiamen, you’ll visit us again and experience the improved service. Thank you again for your comments.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

Stayed here just one night prior to flight out of Xiamen airport, which is very close to the hotel. This is very big and modern DY hotel, with nice staff, who has some problem with basic English (for instance, had to decline turn-down service, as the nice lady had no clue how to explain what she wants). Also, executive lounge is physically nice, but offering are more local oriented. Wi-Fi very fast and with no limits. Room clean and well appointed.

  • Stayed: April 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank PremiumFlyer74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for your review of your previous stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes.

Regarding to the inconvenience you experienced in our hotel, we are truely sorry and will enhance the English trainings to our Team Members for a better communication to know the Guests' needs. Your precious comments about the Executive Lounge breakfast has been well received by our Team, we will review the variety of breakfast offerings and do the actions.

It would be our honor to have you to stay with us next time when you travel back to Xiamen. See you soon!

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

The location of the hotel is very convenient just 10 min away from the airport, 10 min walking distance to the Wuyuan Bay and surrounded by many Chinese high tech companies it's a good location for a business stay.
The rooms are spacious, bright with great lighting and new amenities.
The service is terribly poor, my check in took 15 min because the staff was very slow and inexperienced.
The wifi in room was not working, I needed an IT support, every coffee shop in China has a better service.
Bad was also the slow service in the restaurant and the check out, it also took another 15 minutes to check me out.

Stayed: April 2017, travelled on business
Thank Karin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 24 April 2017

Dear Guest,

Thank you very much for writing a review about your recent stay at DoubleTree by Xiamen - Wuyuan Bay.

First of all, we sincerely apologize to you for the inconveniences occurred during your stay in our hotel; we must apologize for the flaw of service that made you the unpleasant staying experience.

Our Hotel Management Team has paid serious attention and taken actions in responding to your feedbacks for improvement; bringing passions to all Team Members at related areas with further education and training to prevent it from happening to any other guests. We are also in progress to re-structure our internet server set-up and fine tuning into a plug-play mode.
All the Team Members who were on duty that day has realized how important their service performance and standard would effect a guest's staying experience. On behalf of my Team Members, please let me extend their genuine apology to you!

It wasn’t up to our usual standards of what you encountered. At DoubleTree, where the little things mean everything to us!
We sincerely apologize to you again and still look forward to having another chance to make it better for you to stay with us.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

It is the hotel very close to Xiamen airport near convention center and industry parks. It is just on the beautiful coast overseeing the ocean. Hotel has very nice jogging map in each room. Good value and location for business trip. It has some distance to downtown.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank SolarBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded 11 April 2017

Dear Guest,

Thank you for your feedback and for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay in your business trip.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, Taiwan; scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes by car.

We hope that when you travel back to Xiamen next time, we would still be able to see you again with our warm and caring service.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay

Address: No.105 Mupu Road, Wuyuan Bay, Huli District, Xiamen 361000, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #7 of 1,311 Hotels in Xiamen
Price Range: €82 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. Offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The hotel is just 10 minutes’ drive to the Xiamen Gaoqi International Airport, and the city’s business areas as well as local attractions, such as the Guanyin Mountain Business Centre, Xiamen International Exhibition and Convention Centre, or the famous spots such as Amoy Circular Road wooden pathway, University of Xiamen and Gulangyu are all easily accessible within 20 minutes from the hotel. ... more   less 
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