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“Such a big hotel”

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Xianglu Grand Hotel
Ranked #24 of 1,317 Hotels in Xiamen
Reviewed 2 September 2015

We were recently in Xiamen as our flight to Shanghai got diverted due to cyclone. We got to the hotel at 3 AM, they swung into action. Simplified the check in by taking our boarding passes noting down the room number and gave us a card with room number. Standard rooms are basic for a star hotel but ideal for conferences as its a big hotel. Buffet spreads and breakfast and lunch were good though not much vegetarian selection. Excellent service at the reception desk.

Room Tip: Room with a window.
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  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Radha892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xianglu, 公关经理 at Xianglu Grand Hotel, responded to this reviewResponded 8 September 2015

Dear guest: It's our honors to have you stay in our hotel! And thanks for giving us so precious comment! And we will certainly continue to do our best to ensure our guests have a great time with us. Looking forward to have you back!

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15 - 19 of 517 reviews

Reviewed 8 July 2015

On our arrival I was lost looking at a big building with a very nice design my confusion becomes more when I entered the reception/lobby soo wide and nice looking. The rooms are nice and spacious. I stayed in area D where most of the rooms the windows are opaque. The major problem of this property is language barrier almost most of the staff understand Chinese language only hence communication is very difficult.

Stayed: June 2015
Thank Yau_Kantsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xianglu, 公关经理 at Xianglu Grand Hotel, responded to this reviewResponded 22 July 2015

Dear Guest: It is indeed our pleasure to have you stay in Xianglu GRAND Hotel and truly appreciate your valued comments. We feel honored that you leave a good impression on our facilities. We will do more training to offer our guests a warm service. As we believe continuously improve our services and facilities are our missions all the time. And we sincerely wish your continuous supporting to us in the future. With our best regards.

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Reviewed 30 April 2015

very huge hotel. stayed there only for one day. room is good and clean. service also good. but kind of not worth the price you pay. there is good restaurant in the ground floor. breakfast is ok, not much of choices for western foods.

  • Stayed: March 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank SupunGunasekara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xianglu, 公关经理 at Xianglu Grand Hotel, responded to this reviewResponded 22 July 2015

Dear Valued Guest: It is indeed our pleasure to have you stay in Xianglu GRAND Hotel and truly appreciate your valued comments. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With our best regards.

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Reviewed 29 April 2015

Local guide told us there were 1,500 rooms and the hotel is huge with an enormous lobby. It's divided into 4 quarters so do remember which life you took to your rooms. Good wifi in room and elsewhere.

  • Stayed: April 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank heechin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xianglu, 公关经理 at Xianglu Grand Hotel, responded to this reviewResponded 22 July 2015

Dear Valued Guest: It is indeed our pleasure to have you stay in Xianglu GRAND Hotel and truly appreciate your valued comments. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With our best regards.

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Reviewed 26 January 2015

Everything is grand and big in this hotel. It has over 1500 rooms. They have at least 3 restaurants, a big plaza for events, and a long reception table. The rooms are big, it has 2 big beds, and can even include a 3-seater sofa. Although there were no tubs, the shower space is huge.

Breakfast at the Grand Buffet is good as well. It has several serving stations enough to provide food for everyone. Food served a variety as well ranging from traditional local food such as noodles, soy milk and congee to western flavors like ham, sausages, and bacon, to salads, fruits, and drinks.

The concierge staffs are very helpful and friendly. Location is ok as it is near the airport and near food stalls and grocery. Metro, a superstore, sits beside the hotel.

Now the drawbacks: Room service was a bit slow since it took them over an hour to deliver 2 orders of clubhouse sandwiches and 1 order of noodles. Food was delicious though. Another thing was the centralize air conditioning. We requested to have the air conditioning opened, but it turned out they opened the heater since it was "winter-time" but it was not cold. They suggested to have the windows opened instead and they cannot do anything about the air conditioning since it was centralized. Also, they dislike people outside of their rooms talking.

  • Stayed: January 2015, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank cookingmasterboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xianglu Grand Hotel

Address: No.18 Changhao Road, Huli District, Xiamen 361006, China
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 1,317 Hotels in Xiamen
Price Range: €40 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Xianglu Grand Hotel 4*
Number of rooms: 1525
Official Description (provided by the hotel):
Xiamen's Xianglu Grand Hotel is located in the city's Huli District.This Xiamen hotel features guestrooms and suites equipped with fridges, safes, satellite TVs, IDD phones and Internet access.This hotel offers extensive conference and event facilities including two ballrooms which can accomodate up to 950 people and 26 function rooms equipped with audio-visual and lighting equipment as well as simultaneous interpreting facilities.In-house dining options include Chinese, Japanese and Taiwanese fare, while there's also a lounge bar and coffee house.Leisure facilities include a swimming pool, spa, sauna, massage and a chess room. On-site parking is also available. ... more   less 
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