We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing Stay”
Review of Pan Pacific Xiamen

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pan Pacific Xiamen
Ranked #4 of 1,298 Hotels in Xiamen
Certificate of Excellence
Reviewed 12 September 2017

We booked 3 1-bedroom suites to stay over the period when Xiamen was having its Bric Summit. The security at the hotel was very stringent.Everyday we were being checked rigorously when we came back from our outings. We were made to drink water from every water bottle. All umbrellas after being scanned have to be opened again. Either their scanners are not reliable or their SOP needs to be reviewed again. They even checked a two year old kid daily and made her go through the physical scan after a 4 day stay there. It was a terribly frustrating stay. One of the days we came back in the rain, the people from the hotel who were directing traffic did not allow us to alight at the porch but at the side of the hotel that was not sheltered, all because n EMPTY BRIC bus was stationed near the porch. We and our 2 year old kid had to walk in the rain to get to the hotel after which we were being scanned like we were undesired guests again.

The hotel was not very clean. One of the walls in the toilet was mouldy. The bedsheet had fresh blood stain. We had to make them change the bedsheet before we could sleep for the night. We asked for an extra blanket. The receptionist told us to just increase the temperature of the aircon. We had to insist before they give us a blanket. I am lost for words at how we were treated as guests in the hotel.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Foo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 15 September 2017

Dear Mr. Foo,

Thank you for taking your precious time to give us your feedback.

We are sorry to hear that during your recent visit to Xiamen happened to be during the BRICS Summit and the securities in the whole City was extremely stringent. We sincerely apologize to you for any inconvenient caused experienced by you and your family.

Our Management take a serious view of such problems you have mentioned and have immediately investigated into the issues and taken actions.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (653)
Traveller rating
Traveller type
Time of year
Language
  • More languages

12 - 16 of 653 reviews

Reviewed 23 August 2017 via mobile

This used to be a nice business hotel with a good location. The bar has been converted to a baby nursery and the hotel now caters to Chinese families. The club lounge is still nice with an amazing view.

Stayed: August 2017, travelled on business
Thank travelmom090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 25 August 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are pleased to hear that you are generally happy with our Hotel amenities and the Team's service and hospitality. We will certainly share your flattery comments with the Team and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

Our Club Lounge command most of spectacular views of the sea and the city's scape. Due to the operation needs operation of our Oasis Bar was discontinued. However, could continue to enjoy your favorite drinks at our cozy Lobby Lounge.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

the staff is friendly (they were patient with non-Mandarin guests), the room facility is clean (though shower area could use some brushing), there is pool and gym, and breakfast food is ok. the not so good side? there's a construction right in front of the hotel (difficult to get taxi!!! we waited for 20 minutes for a taxi and still didn't get one), english in the hotel is VERY limited, and no tour operator inside the hotel so you waste a lot of time getting your own tours. I suggest get tour guides and packages (yup, more expensive but much lesser stress) since very few can speak English in Xiamen.  taxi drivers choose who they want to serve, so that's a bummer. I think one will enjoy Xiamen if you can speak good Mandarin (or with a friend who can speak Mandarin) and you're willing to wait, wait and wait for a taxi... or you can walk for miles and miles or pay around 600-700 yuan for 8 hours for a small private car (good for 3-4 )

the location of the hotel is near the man made lake, it's a nice walk. Also relatively near to the pier going to Gulangyu. we were able to walk the distance when we couldn't get a taxi to bring us back to the hotel.

All in all, experience was good.

Stayed: July 2017, travelled with family
2  Thank TAGT2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 7 July 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are pleased to hear that you are happy with our Hotel amenities and our team's service and hospitality. We will certainly share your flattering comments with the Team and it will definitely be an encouragement to us to work even harder to attain higher level of service.

We would like to share with you that the construction of Subway Station is right in front of our Hotel, when completed, it will be very convenient for our guest. This morning, part of the construction hoardings in front of our Hotel had been removed and the surrounding areas looks much neater and cleaner.

Taxi service is quite convenient in this city, if you need taxi services please feel free to contact our Concierge team members, they will be most happy to assist you.

We would like to share with you that our hotel conduct English lessons for our Team. Thank you for highlighting your observations to us.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2017

Nice 5 stars hotel. This hotel is within walking distant of famous Coffee Street and local parks. Stayed for two nights. Nice and friendly staff, excellent buffet and super relaxing/comfortable SPA. Thank you and I will come again!!

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank BobTai2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 12 June 2017

Dear Valued Guest,

Thank you for taking your precious time to share your feedback of recent stay in Pan Pacific Xiamen!

We are pleased to learn that you are happy with our convenient location which is located in Xiamen CBD and within walking distance to Parks, coffee houses, restaurants and lounge bars and very near to some popular local tourist attractions. We are also glad to know that you enjoyed the excellent buffet, the super relaxing/comfortable SPA and the friendly service of our team has made your stay more comfortable. Your flattering comments will definitely be an encouragement to our Team to work even harder to attain to the next level of services.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Emma Lin
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017

Staff is very friendyand helpful. The hotel facility provider was efficient . The location make us feel save and hotel security measures very good to ensure all house guests are save in the hotel .

As we want to try a lot of local food, therefore no chance to try the restaurant located in the hotel, for next visit we should dine in house to try the food.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Pan Pacific Hotels Group
Thank 826msl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 6 June 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are delighted to learn that the friendly staff and efficient facilities has enhanced your experience. Your flattering comments will definitely be an encouragement for us to work even harder to attain to the next higher level of services. We are also pleased to hear that you enjoyed our convenient location which is within walking distance of key attractions and eating place. Our hotel offers a diverse of range restaurants, I am sure you will enjoy the delicious food when you visit them.

Once again, thank you for your valuable feedback and look forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Emma Lin
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Xiamen hotels
Marco Polo Xiamen
#5 of 1,298 in Xiamen
681 reviews
Crowne Plaza Paragon Xiamen
#10 of 1,298 in Xiamen
531 reviews
Le Meridien Xiamen
#3 of 1,298 in Xiamen
567 reviews
Show Prices
Show Prices
Show Prices
The Westin Xiamen
#1 of 1,298 in Xiamen
463 reviews
Pullman Xiamen Powerlong
#12 of 1,298 in Xiamen
325 reviews
Huli District
C&D Hotel Xiamen
C&D Hotel Xiamen
#18 of 1,298 in Xiamen
506 reviews
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Xiamen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xiamen
#3 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#6 Best Value Hotel in Xiamen
Price Range: €79 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Official Description (provided by the hotel):
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Travel Republic (UK), Agoda, Booking.com, Hotels.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Pan Pacific Xiamen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing