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All reviewssteak restauranthai tien locoffee streetclub floorrecent staywould highly recommend this hotelhome away from homebusiness tripstar hotelfront officeupon checkan excellent hotelbusiness or pleasureservice levelmarco poloenjoyed my staypleasant stay
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Reviewed 23 August 2017 via mobile

This used to be a nice business hotel with a good location. The bar has been converted to a baby nursery and the hotel now caters to Chinese families. The club lounge is still nice with an amazing view.

Stayed: August 2017, travelled on business
Thank travelmom090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 25 August 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are pleased to hear that you are generally happy with our Hotel amenities and the Team's service and hospitality. We will certainly share your flattery comments with the Team and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

Our Club Lounge command most of spectacular views of the sea and the city's scape. Due to the operation needs operation of our Oasis Bar was discontinued. However, could continue to enjoy your favorite drinks at our cozy Lobby Lounge.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

the staff is friendly (they were patient with non-Mandarin guests), the room facility is clean (though shower area could use some brushing), there is pool and gym, and breakfast food is ok. the not so good side? there's a construction right in front of the hotel (difficult to get taxi!!! we waited for 20 minutes for a taxi and still didn't get one), english in the hotel is VERY limited, and no tour operator inside the hotel so you waste a lot of time getting your own tours. I suggest get tour guides and packages (yup, more expensive but much lesser stress) since very few can speak English in Xiamen.  taxi drivers choose who they want to serve, so that's a bummer. I think one will enjoy Xiamen if you can speak good Mandarin (or with a friend who can speak Mandarin) and you're willing to wait, wait and wait for a taxi... or you can walk for miles and miles or pay around 600-700 yuan for 8 hours for a small private car (good for 3-4 )

the location of the hotel is near the man made lake, it's a nice walk. Also relatively near to the pier going to Gulangyu. we were able to walk the distance when we couldn't get a taxi to bring us back to the hotel.

All in all, experience was good.

Stayed: July 2017, travelled with family
2  Thank TAGT2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 7 July 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are pleased to hear that you are happy with our Hotel amenities and our team's service and hospitality. We will certainly share your flattering comments with the Team and it will definitely be an encouragement to us to work even harder to attain higher level of service.

We would like to share with you that the construction of Subway Station is right in front of our Hotel, when completed, it will be very convenient for our guest. This morning, part of the construction hoardings in front of our Hotel had been removed and the surrounding areas looks much neater and cleaner.

Taxi service is quite convenient in this city, if you need taxi services please feel free to contact our Concierge team members, they will be most happy to assist you.

We would like to share with you that our hotel conduct English lessons for our Team. Thank you for highlighting your observations to us.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2017

Nice 5 stars hotel. This hotel is within walking distant of famous Coffee Street and local parks. Stayed for two nights. Nice and friendly staff, excellent buffet and super relaxing/comfortable SPA. Thank you and I will come again!!

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank BobTai2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 12 June 2017

Dear Valued Guest,

Thank you for taking your precious time to share your feedback of recent stay in Pan Pacific Xiamen!

We are pleased to learn that you are happy with our convenient location which is located in Xiamen CBD and within walking distance to Parks, coffee houses, restaurants and lounge bars and very near to some popular local tourist attractions. We are also glad to know that you enjoyed the excellent buffet, the super relaxing/comfortable SPA and the friendly service of our team has made your stay more comfortable. Your flattering comments will definitely be an encouragement to our Team to work even harder to attain to the next level of services.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Emma Lin
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017

Staff is very friendyand helpful. The hotel facility provider was efficient . The location make us feel save and hotel security measures very good to ensure all house guests are save in the hotel .

As we want to try a lot of local food, therefore no chance to try the restaurant located in the hotel, for next visit we should dine in house to try the food.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Pan Pacific Hotels Group
Thank 826msl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 6 June 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are delighted to learn that the friendly staff and efficient facilities has enhanced your experience. Your flattering comments will definitely be an encouragement for us to work even harder to attain to the next higher level of services. We are also pleased to hear that you enjoyed our convenient location which is within walking distance of key attractions and eating place. Our hotel offers a diverse of range restaurants, I am sure you will enjoy the delicious food when you visit them.

Once again, thank you for your valuable feedback and look forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Emma Lin
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017 via mobile

I would have given it a 5-star if we hadn't have issues with our bed, which was too hard for us. We prefer a much softer bed. The benefits included in the very affordable room rate are surprisingly pampering: first class breakfast, afternoon tea, and before dinner Happy Hour, etc! Yes, we felt pampered. Thank you, Pan Pacific!

Stayed: May 2017, travelled with family
1  Thank Summer1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 6 June 2017

Dear Valued Guest,

Thank you for taking your precious time to give us your feedback.

We are pleased to hear that you are generally happy with our hotel and team member's service and hospitality, which you felt being pampered. This is our Hotel's objective to pamper all our valued guests to have a nice and comfortable stay with a "Home away from home" experience. We will certainly share your flattering comments with the team members and it will definitely be an encouragement to us to work even harder to attain to the next higher level of service.

For your future stay, upon your checking in, kindly highlights your preference for a softer bed to our front desk colleague, they will be delighted to match your requirement.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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