I booked the Tara Angkor Hotel in Siem Reap, Cambodia via Agoda.com. After arrival to the hotel staff asked me where the second person was as the room was booked for two. When I informed them that I will be alone they requested me to sit down and wait. One staff member from the reception desk tried to resolve a case but did not succeed. After a while he left and appeared with a second one. Two men were working on a computer for a long time and I was asked to be patient when I wanted to know what the problem was. After a few minutes they told me that my room is with no window. At the moment they had not available rooms to upgrade as almost all were booked.
The most important for the staff was to cancel my Christmas and New Year celebration table reservation for two and change it for one as I was informed. I had to pay for the Christmas and New Year celebration 240USD as I did not have any option to avoid it when booking via Agoda and they will not return my money so I was not easy to understand why this was so crucial for the reception desk staff.
The Tara Angkor Hotel ruined my Christmas and the New Year holiday. I had a feeling like sitting closed in the dark basement. The room was noisy up to the night. Very loud music disturbing me was probably from outside as my room was located in a corner opposite the restaurant. I was able to buy a new airline ticket and stay shorter time at the hotel.
As a pilot I have been traveling a lot entire life but this is not easy to disregard a bad surprise like that one. I was not even aware that 4 stars hotels can have a room at the attic and treat gest like that.
In spite of good cleanliness (except of insects but this is understandable in tropic and a place where sun has never been) and friendly speaking English staff I will never book this hotel again.
- Official Description (provided by the hotel):
- Experience all that Siem Reap has to offer in our brand stylish 4 stars hotel. An ideal base to explore Siem Reap and the magnificent temples steeped in legend and history. Tara Angkor Hotel is conveniently located between the Siem Reap International Airport and the World Heritage site Angkor Wat. The Royal Palace Garden, the new Angkor National Museum and town city center are only a short walk away. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Tara Angkor
- Tara Angkor Siem Reap