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“4 stars hotel rooms without windows”
Review of Tara Angkor Hotel

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Tara Angkor Hotel
Ranked #101 of 384 Hotels in Siem Reap
Certificate of Excellence
Reviewed 5 January 2018

I booked the Tara Angkor Hotel in Siem Reap, Cambodia via Agoda.com. After arrival to the hotel staff asked me where the second person was as the room was booked for two. When I informed them that I will be alone they requested me to sit down and wait. One staff member from the reception desk tried to resolve a case but did not succeed. After a while he left and appeared with a second one. Two men were working on a computer for a long time and I was asked to be patient when I wanted to know what the problem was. After a few minutes they told me that my room is with no window. At the moment they had not available rooms to upgrade as almost all were booked.
The most important for the staff was to cancel my Christmas and New Year celebration table reservation for two and change it for one as I was informed. I had to pay for the Christmas and New Year celebration 240USD as I did not have any option to avoid it when booking via Agoda and they will not return my money so I was not easy to understand why this was so crucial for the reception desk staff.
The Tara Angkor Hotel ruined my Christmas and the New Year holiday. I had a feeling like sitting closed in the dark basement. The room was noisy up to the night. Very loud music disturbing me was probably from outside as my room was located in a corner opposite the restaurant. I was able to buy a new airline ticket and stay shorter time at the hotel.
As a pilot I have been traveling a lot entire life but this is not easy to disregard a bad surprise like that one. I was not even aware that 4 stars hotels can have a room at the attic and treat gest like that.
In spite of good cleanliness (except of insects but this is understandable in tropic and a place where sun has never been) and friendly speaking English staff I will never book this hotel again.

Room Tip: Check if the room has windows and is not at the attic
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  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Service
1  Thank Henryk P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoWtara, General Manager at Tara Angkor Hotel, responded to this reviewResponded 4 weeks ago

Warmest greetings from our team at Tara Angkor Hotel,

The whole team and I would like to express our deeply apologize to learn your stay with us was unpleasant, through this commend we would like to search for options to get in touch with you if possible.

Please send us direct email to info at taraangkorhotel.com and we will response you immediate

Sincerely yours,

Tara Angkor Hotel's management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 32 of 3,231 reviews

Reviewed 3 January 2018 via mobile

Pleasant hotel about 2.5km from the main city area ($4 by Tuk Tuk). Nice pool area and the rooms are clean and spacious. Not the most modern hotel but met or needs just fine. Beds are very hard, but I'm sure that will suit some people. Breakfast buffet is good, but not great. All the usual you would expect.

Stayed: January 2018, travelled with family
Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoWtara, General Manager at Tara Angkor Hotel, responded to this reviewResponded 4 weeks ago

Warmest greetings from our team at Tara Angkor Hotel,

The whole team would like to express our sincerely and thank you for your kind comments! And given us this opportunity to serve you during your visit to the World Heritage of Angkor Wat.

We are looking forward to welcome you, your family and friends here once again.

The Tara Angkor Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Outside of the busy centre but only a $2/3 Tuk Tuk fare to the centre.

Good rooms, quiet location, well located for all the attractions, nice staff, great breakfasts, nice pool area and gym.

Only downside was the poor Wi-fi in the rooms.

Stayed: January 2018, travelled with family
Thank Hayles7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoWtara, General Manager at Tara Angkor Hotel, responded to this reviewResponded 4 weeks ago

Warmest greetings from our team at Tara Angkor Hotel,

The whole team would like to express our sincerely and thank you for your kind comments! And given us this opportunity to serve you during your visit to the World Heritage of Angkor Wat.

We are looking forward to welcome you, your family and friends here once again.

The Tara Angkor Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

Our group stay at hotel for 2 nights. Most of staffs are very friendly, polite and helpful.
Area and room are good clean the bed is comfortable. Hotel provide sauna separated men/women for free but we have no time to try the service.
Breakfast provider good variety of food choices and table available in door and outdoor area anyway stay 2 nights the majority of food are the same. Breakfast service time early start from 6am till 10am that suitable our plan as one day we start 5am for sunrise observation at Angkor Wat and back to hotel for
Breakfast around 9am and next day to have Breakfast early as 6am to leave early for visit banteay saree. Look forward to stay again for next visit.

Room Tip: Our Studio room type is good price but no window.
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  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Pornchai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoWtara, General Manager at Tara Angkor Hotel, responded to this reviewResponded 4 weeks ago

Warmest greetings from our team at Tara Angkor Hotel,

The whole team would like to express our sincerely and thank you for your kind comments! And given us this opportunity to serve you during your visit to the World Heritage of Angkor Wat.

We are looking forward to welcome you, your family and friends here once again.

The Tara Angkor Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

We stayed here for 3 nights and I loved it. The location was around 15 minutes by driving to Angkor Wat. It was also a $3 one-way tuktuk ride (can accommodate 4-5 people depending on your frame) to Pub Street. It's around 15-30 minutes away from the airport depending on the traffic. This hotel was pretty busy as tourists like us arrived at night and from experience, they speak good English and seem to be trained very well in terms of hospitality and was very efficient. If we had more than 4 days and spare time, I probably would have just lounged around this hotel to make the most of my stay. Hehe.

When we arrived, the bellboys and staff were very accommodating - always let us feel welcome once we step in the hotel. Our room was on the end of the 3rd floor and it was pretty quiet. We had a king bed and refillable toiletries, clean towels, slippers, small safety box, hot shower, bathtub, bidet, bath robes, hangers, hair dryer, cable TV, small fridge, coffee and tea. One thing to take note is that you can use the amenities like the umbrella and slippers but would have to pay if you take them especially the eco bags (slipper bag, hair dryer bag, laundry bag, toilet paper bag).

There's also a pool until 10pm and enough Western and vegetarian selection for breakfast.

I don't know if it's Angkor in general but there are a lot of mosquitoes outside so stay protected. There were also small bugs in the room so pajamas and keeping yourself covered would be a nice option for sleepwear.

In general for Angkor, bring USD in small bills (as in 1 dollars) and use them instead because they tend to undervalue in the airport and overcharge the conversion when you pay in local currency. We found that tuktuk drivers and guides give a more reasonable $1USD=4000 Cambodian Riel conversion when we wanted to pay in local currency. This hotel, for example, wants 4300 if you don't want to pay in USD.

For food, I liked Khmer Kitchen near Pub Street for Khmer food (try amok pork, oven pumpkin with cheese and khmer curry) and the Sokkhak River Restaurant for the spaghetti ;)

Room Tip: choose big king bed, use USD when transacting
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  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank MelodyCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoWtara, General Manager at Tara Angkor Hotel, responded to this reviewResponded 4 weeks ago

Warmest greetings from our team at Tara Angkor Hotel,

The whole team would like to express our sincerely and thank you for your kind comments! And given us this opportunity to serve you during your visit to the World Heritage of Angkor Wat.

We are looking forward to welcome you, your family and friends here once again.

The Tara Angkor Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tara Angkor Hotel

Address: Vithei Charles De Gaulle | Road to Angkor Wat, Siem Reap 17254, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Business Hotel in Siem Reap
#39 Family Hotel in Siem Reap
#42 Romantic Hotel in Siem Reap
#75 Luxury Hotel in Siem Reap
#78 Spa Hotel in Siem Reap
Price Range: €30 - €621 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Tara Angkor Hotel 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
Experience all that Siem Reap has to offer in our brand stylish 4 stars hotel. An ideal base to explore Siem Reap and the magnificent temples steeped in legend and history. Tara Angkor Hotel is conveniently located between the Siem Reap International Airport and the World Heritage site Angkor Wat. The Royal Palace Garden, the new Angkor National Museum and town city center are only a short walk away. ... more   less 
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Also Known As:
Hotel Tara Angkor
Tara Angkor Siem Reap

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