It's one property with 3 different hotel segments. I stayed in the Residence segment.
Perfect stay. Starting at check-in, everything went smooth and Vannoun, the receptionist did a wonderful job in arranging my preferred room, setting up two Angkor tours with a good Tuk Tuk driver and providing recommendations for restaurants. I also received a voucher for a complimentary drink, 15 min of shoulder massage and 25% discount on F&B.
The room is great: the A/C is really cool and at minimum sound, the bathroom is wonderful with good amount and strenghth of hot water, all the bathroom amenities are present and a nice private balcony with some plants. I had a pool view room. The bed is large and a bit hard for my liking but hard beds are the standard in South East Asia. During check out I found out that they do offer mattress toppers. Good to know for future guests. The interior is modern and minimalistic, my favorite.
Food in the champagne restaurant as well as room service is decent and with the 25% discount it is quite competitive to outside eateries.
As I left for sunrise temple visit, they prepared a breakfast box to take with me.
On the last evening I still hadn't used the massage and drink voucher. The gentleman at the reception arranged to have a wine being served in my room and to have the massage just before check out. A grand way of providing hospitality.
The surroundings of the hotel is also good: quiet, fairly clean, safe and many choices for restaurants.
The only improvement could be their contactability, I mailed them several times for a one way complimentary airport transfer but I did not get any response. They properly fixed this though by arranging a transfer back to the airport.
Again wonderful service. All staff members are so friendly, greeting you, and providing the best service they can offer.
For those who seek luxury, quietness, impeccable service and not far from the action, this place is definitely recommended.
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