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Reviews (1,347)
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Reviewed 4 March 2018 via mobile

Stayed in Sarai for four nights in a deluxe king room and was offered complimentary pick up and drop off via a car. Sarai is located near the main tourist areas such as Pub Street(about ten minutes walk) so there are a lot of great restaurant options nearby, some of which are within walking distance. Hotel reception is beautiful and clean in Moroccan style, and the staff are always with a smile, very friendly and always ready to help. Our room was great too, very spacious and pretty with a sofa bed by the window. Housekeeping services are commendable too as they pay attention to the smallest details. Drivers of Sarai are also friendly, humble and very hospitable towards us too! Would want to specially commend our hotel receptionist, Khanya, who checked us in, as she has been very helpful and warm towards us during our stay. A great resort for a holiday, and would definitely love to be back again!

Stayed: March 2018, travelled as a couple
2  Thank Jling29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018

The hotel staff was amazing and tremendously accommodating. They arranged a car service to take us to the temples (very last minute) and were even extremely helpful in guiding us through the park. The hotel was beautiful and extremely unique - we ate several meals here and the food was very good! The pool is beautiful and the lobby is stunning. It's close to the market, so you can easily walk 5-8 minutes and be in the center of the action. Would recommend to any traveler!

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rachel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

My husband and I stayed at this beautiful hotel for 5 nights in February 2018. We booked it through Air Asia as a package and there were only twin beds left. My husband emailed the hotel to put the beds together and it was all sorted when we arrived. He asked the hotel to sort out flowers for me for Valentine’s Day and on arrival, they were on the bed and were beautiful! All the staff are very friendly and helpful. The breakfast was fresh and cooked to order, so no food was left sitting around with flies hovering like in a buffet. There was a very good choice of western and Asian style breakfast of your choice. The room was so lovely. It had a huge walk-in shower which I loved. The bed was very comfortable. There was a large, comfortable window seat looking onto the large swimming pool. Fridge and a kettle were included and they provide free 2 bottles of water per day. The TV had a good choice of free movies to watch. It has decent air-conditioning. There’s a free gym but we didn’t use it. All the tuk tuk drivers knew the hotel, so it was easy to get around. It’s a small hotel but it has big customer service. The staff make you feel special. It’s not a 5* hotel but you get 5* service and 5* facilities! The hotel also ploughs money back into helping to pay for the education of local children, so by staying here, you are also helping. I would love to stay at this hotel again.

Stayed: February 2018, travelled as a couple
2  Thank Nellytheelephant65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2018

My husband and I stayed at Sarai for 3 nights in February and were extremely happy with our stay. The resort's location and amenities were perfect and the staff were extremely attentive and thoughtful.

The hotel's grounds were very well maintained and we spent every afternoon by the pool/. The breakfast at the hotel was also great and the hotel even packed us a breakfast when they knew we were going to Angkor Wat to see the sunrise. They also picked us up and drove us to the airport. We loved Sarai!

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank steph132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018

We've stayed here for 3 nights and it was fabulous. We were upgraded to a gigantic room with a terrace, everything was spot on, nice bed, good shower and the terrace was fantastic.
The pool was beautiful, the only thing that could be improved is the poolwater, it was too cold to swim in.
Breakfast was fantastic, so much to choose from, as were the cappuccino's. The staff is superfriendly especially Sukunthea who worked at breakfast.
If you need a tuktuk go with Mr. Chamnab Tuktuk no 9, he drove us everywhere, even to the Angkor Wat.
I will definitely go back to Sarai, what a Super Hotel!

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Foodie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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