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Reviewed 18 January 2018 via mobile

The hotel is situated in a relatively quiet area less than 10 minutes walk from the markets and bars in the centre. We felt very safe walking in the area at all times and it is easy to get a tuk tuk outside the hotel that charges 2 USD into the centre. We had booked an emerald room and it was very comfortable. It was spread over two floors with an internal balcony sitting room with tea and coffee making facilities and a very large covered open air veranda. The room was very clean and everything worked as it should.

The restaurant was excellent with a choice of local or international food that was well presented. Breakfast was served very efficiently with a good choice of dishes. We shared a sandwich one lunchtime and the options for dinner included a very good fixed menu or a la carte.

The pool area is the central core of the hotel and was never crowded with a choice of sun or shade for the sunbeds. There is a small bar by the pool which had a happy hour from 5 to 7 each day. Prices then were very reasonable.

Every member of staff was very friendly and helpful. Most spoke good English and all were very attentive. Check in and out were very efficient and throughout our stay the service was excellent. Very rare misunderstandings due to language were resolved immediately and with a smile.

In summary, we are very pleased that this hotel was the centre for our visit to Siem Reap. If we ever return to the area, we would come back to this hotel.

Stayed: January 2018, travelled as a couple
1  Thank SimonandDenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

Very friendly staff and amazing restaurant (best beef lok lak we've had in Cambodia). Good sized rooms with a beautiful pool. Didn't get a chance to use the spa, but hung out by the pool everyday, esp after a long day of temple touring.

About a 10/15 min walk to the night markets, $2 tuktuk ride. Laundry is a bit expensive, but there are places to do it for $1 per kg right outside

Stayed: January 2018, travelled as a couple
Thank Raheman D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

Where do I even begin, everything about this hotel exceeded my expectations! Airport pick up was prompt and very friendly. We ate dinner at the hotel the first night and had some of the best Cambodian food we've ever tasted. We were so impressed with the dinner we ended up eating there again the next day! All 6 dishes we had were 10/10! Our room was spacious with a beautiful view of the pool and there were complementary welcome fruits, water and a bottle of wine (they knew we were celebrating our honeymoon) when we arrived. The a la carte breakfast was great and you could order more than one meal if you wished. The bool area is gorgeous and we wished we had booked an extra night just so we had more time to spend there. Would definitely recommend this hotel and stay here again!

Stayed: January 2018, travelled as a couple
Thank Shaina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2018

We stayed at Sarai with some friends and had an amazing time. The staff were polite friendly and helpful. Airport transfers was really convenient. Great value for money. Spa is great, location is good.

Stayed: January 2018, travelled with friends
Thank Beatrice o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2018

Upon arriving at the Sarai Resort, we had an unfortunate incident whereby our booking through TripAdvisor with a special directly with the Hotel, got mixed up, and booked only for 1 person. The concierge staff were amazing by sorting the booking, which we were told was not booked for 2 people, and after a few minutes got sorted in our favour.

The Hotel is superb in terms of layout, set back from the busy roads, and very conveniently situated. We walked to Pub Street every time as the surrounding area has interesting 'pockets'.

In general we find that the dust, common in the area, settles quick on the buildings, but at The Sarai they keep the building clean at all times. From reception to the pool to the common areas, the detail is amazing.

The rooms are very well appointed, unpredictable and impressive. We really enjoyed the open bathroom concept, making the Moroccan design more contemporary to whats normally expected.

The most impressive experience were the STAFF, from the driver whom picked us up, to the concierge staff, our waiter next to the pool, the cleaning staff, every member of staff, literally has a (genuine) smile and makes one feel so welcome.

We will only stay at the Sarai when we return as it felt like a Boutique Hotel should, warm, friendly and real personal.

The pool becomes a second lounge area as there are amazing areas to lounge about under cover. Truly an amazing Hotel and highly recommended.

Would love to come back again one day. HUGE THANK YOU TO ALL THE STAFF.

Room Tip: All the rooms face the pool, so good view. Noise level will depend on guests at the time.
  • Stayed: January 2018, travelled as a couple
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1  Thank Jasjhol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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