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All reviewstuk tukfree shuttlebeautiful hotelpub streetrobes and slippersdeveloping countrystar hotelbeautiful lobbynice decorationpool baradjoining roomsbreakfast selectionasian foodsmiling facestour desklobby areatraditional cambodian
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Reviewed 29 December 2017 via mobile

We stayed at 3nights.
As there is free airport transportation,it is quite
Convenient.
As facilities are bid old,it is no problem.
I hope more variety on breakfast.
All staff are very friendly, we had a good time in Hotel.

Stayed: December 2017, travelled with family
Thank TakeshiN110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Team at Empress Angkor Resort & Spa, responded to this reviewResponded 8 January 2018

Dear Takeshi N,
Greetings from Empress Angkor Resort &Spa!
We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future.

Thank you.
Best Regards,
SreyPich.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

The hotel itself is quite old but the maintenance is quite good, most utilities are quite new. Sound proof is good.

However, breakfast is one of the worst hotel buffet breakfast I've ever had. No omelet station or eggs. Bread is not good, cereals are not fresh, steamed tomatoes are raw, coffee is bad. Pho is probably the best but it's not really my normal breakfast food so I feel kind of weird eating that.

Wifi is slow. Can see news feed in fb but takes a very long time to load news. Luckily quite a lot of tv stations to choose from.

Stayed: December 2017, travelled with friends
Thank HKBtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Team at Empress Angkor Resort & Spa, responded to this reviewResponded 5 January 2018

Dear HKBtravel,

Every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be ironed out immediately.

We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future.

Thank you.
Best Regards,
SreyPich.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

You feel majestic as you enter the Premises of the Hotel and you feel Proud that you selected a Nice Hotel.

Nice Lobby and Smiling Faces welcome you. Quick Check in and the pathway to the Room Areas is Pleasant as you pass through the Coffee Shop and the Swimming Pool.. The Property is like a Cambodian Palace with Historical Pictures adorning the Pathway wth WaterBodies. Quiet Prosperous.

The Rooms are Comfortable and Cozy , Room Service is Great . A Very Nice Inhouse Spa for Relaxation.

about 10 Mins from Airport and accessible easy to the Busy PubStreet Area and lot of Shopping places.. Travel Desk is Helpful..

Good Sleep Hotel and Value for Money !!!

Awesome... Superb and Fantastic Feeling to Stay Here !!!

Room Tip: Take the Rooms in the Extended New Renovated Building !!!
  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Satya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Team at Empress Angkor Resort & Spa, responded to this reviewResponded 17 December 2017

Dear Satya M,
Greetings from Empress Angkor Resort&Spa.

We would like to express our sincere thanks for spending your valued time to share your experience during your stayed in the resort and had chosen to stay with us. your review is much appreciated, we seek another chance to welcoming you back in the nearest future.

Best regards,
SreyPich(Ms.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

The hotel is situated just outside Angkor Wat which is must see. The hotel lobby and grounds are well kept but our room had outdated bathroom and damaged bed. We payed for the upgrade and room was not the cheapest room it was a 'deluxe' type of the room. When these issues were brought to the staff attention they didn't;t believe them and I had to wait for the manager to come and see it.
The breakfast is very good but the restaurant is extremely crowded. Good variety of food but takes very long to wait in line for the omelet.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank MilenaE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Team at Empress Angkor Resort & Spa, responded to this reviewResponded 17 December 2017

Dear MilenaE,

Every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be noted and ironed out immediately.

We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future.

Thank you.
Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

i stayed in this hotel from 20 November to 22 november2017, hotel is very big decent, staff is very good, rooms are good, MR. CHANTHA sales head is great person very cooperative, great location, tuk tuk is very popular over there and easily available and very cheap charges ambience is very good, lots of variety in break fast , but for veg. people little dis appointment , but i love this hotel..

Room Tip: new wing is good
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 757rajeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Team at Empress Angkor Resort & Spa, responded to this reviewResponded 17 December 2017

Dear 757rajeev,
Greetings from Empress Angkor Resort&Spa.

We would like to express our sincere thanks for spending your valued time to share your experience during your stayed in the resort and had chosen to stay with us. your review is much appreciated, we seek another chance to welcoming you back in the nearest future.

Best regards,
SreyPich(Ms.)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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