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3 - 8 of 26 reviews
Reviewed 2 September 2017 via mobile

We stayed here for 5 nights. The hotel looks amazing and the staff are friendly.
We had a wonderful waiter, Samuon, most days at the pool bar. The buffet breakfast is big but average. We only ate in the restaurant twice once was a buffet, again very average, and we also had a meal ordered from the menu which was great.
The bedrooms and bathrooms are lovely, spacious and very clean but the bed was very firm.
Also had a foot massage at the spa which was AMAZING definitely recommend after a long day walking around the temples.
We used the same tuk tuk driver, Mr Rathana, based at the hotel to take us every where including 5am start for sunrise at Angkor Wat temple.

Date of stay: August 2017
Trip type: Travelled with friends
1  Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Officer at Empress Residence Resort & Spa, responded to this reviewResponded 8 September 2017

Dear Dianne B,
Greetings from Empress Residence Resort&Spa!

Every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be investigate immediately.

We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future.

Best Regards,
SreyPich(Ms.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2017 via mobile

i had a great stay at empress residence. from the airport pick up the staff was very friendly and professional. i forgot his name though. anyway, im the one stayed at room5023 from 31st march til 3rd april. whoever picked us up from the airport was the same person who sent us back was an excellent staff and great service. :) spacious room. beautiful hotel. breakfast menu was repeatedly served though. but its fine. would definitely recommend to friends going siem reap. thank you!

Date of stay: April 2017
3  Thank ladyscarlette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Officer at Empress Residence Resort & Spa, responded to this reviewResponded 26 May 2017

Dear ladyscarlette,

We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future.

Thank you.
SreyPich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2017 via mobile

As a family we stayed at the Empress Residence. Very nice place with nice adjoining rooms and amenities. Great pool to cool down by after sightseeing in the Cambodian sun.

The server/bar staff named Mie Samuon was so kind. He made sure that we were seated and fed quickly. He saw that we were hot and promptly set up a fan to keep us cool. His attention to detail was excellent. He made our stay exceptional.

Highly recommend staying here!

Date of stay: March 2017
Trip type: Travelled with family
1  Thank Slate108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SreyPich932, eCommerce Officer at Empress Residence Resort & Spa, responded to this reviewResponded 26 May 2017

Dear Slate108,

We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment.

We seek another chance to welcome you back to our resort in the near future.

Thank you.
SreyPich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2016 via mobile

The Empress Residence in Angkor Siem Reap, Cambodia reminded me of gazing on a tiny picture of ancient opulence from the dusty pages of a worn encyclopedia. Grand sculptures lined the entrance, and blurred as our gas-powered tuk-tuk winged us to the entrance. Immediately, I felt as if the pair of Converses I wore were simply not going to do! The lobby was like the Grand Canyon of shiny, expensive wood. Though the heat outside belonged to the devil himself, we were ushered to sit by a personal manager who served us a cold, refreshing blue-green drink that I'm certain I don't remember how to pronounce. The courtyard hallway was an art piece outlined with a Koi river. And that "Titanic" staircase was hammered by God! The room was just as wooded and beautiful as the rest of the property. Modern bathroom mixed with antique flair. The Front Desk, and Room Service staff was top notch! The only issue was getting a late checkout. Let me explain, because the end of the day justified EVERYTHING! WE booked the 'sunrise' tour of Angkor Wat, and the morning pickup is at 5 am. We thought that we wouldn't be back in time for normal checkout, which was at 11 am, so we wanted to request a late checkout so we could return, shower and beat it to the airport. But, the overnight Front Desk agent was not authorized to grant our request, so we had to checkout at 5 am. After the tour, we returned to the hotel with sweaty backs and dusty toes. We asked for a place to freshen up, and were told to go straight to the hotel's spa where we had complete access to all of its amenities! Needless to say, the Empress Residence WILL BE seeing us again!

Date of stay: March 2016
Trip type: Travelled as a couple
3  Thank Sabrina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROUSDALY U, E-Commerce at Empress Residence Resort & Spa, responded to this reviewResponded 3 May 2016

Dear Sabrina ,
Warm greeting from Empress Residence Resort & Spa!
We would like to thank you very much for sharing your brilliant experience with Empress Residence Resort & Spa. It is our honored that you have given us excellent review. we're extremely exited to hear that you are immensely loving our best customer service of all our staff.
I will share your kind word with our entire team ,they truly will be extremely happy their heartfelt thanks. Your constructive feedback is very appreciated and well-founded.
Regarding to the late check-out problem, we will try our best to provide best service as we can to guest satisfy.
We look forward to welcoming you back home again for your next occasion and provide best service to you. What is our fabulous !

Best Regards,
The Management

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Reviewed 24 January 2016

There are so many wonderful places to stay in Siem Reap. This hotel has a lovely lobby, live music on weekends, wonderful drinks, a nice pool, huge rooms, a wonderful restaurant, and great service. The beds are a little hard, but otherwise, it is a great value for the money and only 15 minutes from Angkor Wat. I would stay here again.

Date of stay: January 2016
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Prof_Robyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROUSDALY U, E-Commerce at Empress Residence Resort & Spa, responded to this reviewResponded 27 January 2016

Dear Prof_Robyn,
Thank you for taking the time to provide your feedback with High Review regarding your recent stay with Empress Residence Resort & Spa.

behalf of our team, I would like to thanks for choose our Empress Residence Resort & Spa to be your accommodation .

I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

The Management Team,
Empress Residence Resort & Spa

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