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All reviewstuk tukswimming poolangkor wategg stationbreakfast buffetpub streetrooms are bigcold waterafter a long daylobbyairportcambodiatours
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Reviewed 23 May 2017

I was recommended to this hotel as a 4-Star hotel. In reality, I will give this a 3-. I stayed in the new wing at the back and was told that it is less than 1-year old. Room is large, but furnishing and amenities are sparse. The bath is not fitted out well - shower head sprays water from the back. Wash cloth is not standard here and we did not get floor mat. Lipton tea bags (2) were provided without the packing just bare sachets - I guess this is to prevent guest from taking them home
Fitness Center has good equipment, but room is not air conditioned, hot and humid. Equipment never wiped down - sticky and nasty to touch

Room Tip: Choose lower floor rooms. Although hotel has 2 elevators one is shut down for energy conservation
  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2017

The hotel is located on route 6 about 3 km from the center of Siem Reap. The center can be easily reached by tuk tuk ($2 each direction).
The hotel is large and it is far from being a 4 star hotel.
The rooms are big but very old dated, the shower was not clean when we arrived, the flow of water was OK.
Breakfast is very crowded and not very clean.

  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Simon317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2017

Oh dear not what we expected. There were substantial building works underway and as a result was noisy to the extent that what should have been relaxing time by the pool was impossible.
The restaurant at breakfast time was not clean, the food/drinks not of a reasonable quality and food/drinks not replenished without having to ask for it. This was not good enough.
Apparently frequented by Koreans and Chinese so us westerners were very much in the minority; not that this is a problem only we felt alienated.
Cheap tuk tuk to the centre and happy hour in the bar were plus points.
Not recommended.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JohnSFleet_Hants_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 March 2017

Dear Mr. John SFleet_Hants_UK,

Warmest Greeting From Royal Empire Hotel - Siem Reap - Cambodia!

First of all we would like to say thanks you for your choosing our property to stay with us during your traveling to Siem Reap-Cambodia.

According to our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our customers, we implementing many of upgrade our restaurant for breakfast by separating line different(Salad, Hot Station, Cold Station and Bakery...etc...) to avoid guest waiting long time with Chines and Korean Peoples, BUT as per our property are has many rooms so amount of peoples who join early the morning are a lot of peoples too, thus I do hope you will understand and apologize if we can not provide full feel to you as in your convenience caused.

I do hope that I can convince you to change your mind about another visit to our property, Please reach out to me directly at asm@royalempirehotel.com if you would be willing to give us a chance to turn your experience around. It would be such as pleasure to personally welcome you back to our new and improved hotel.

We are looking forward to welcome you to our property in coming future.

Thanks with best regards,
Mrs. Rachana Thorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2017

Big hotel with attentive staff, nice rooms and an inviting pool. Breakfast is okay and tries to cater for different nationalities. the public areas are not air conditioned and tend to get warm and humid and are a bit dark . All in all decent enough for a few days

  • Stayed: February 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Anita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 March 2017

Dear Mrs. Anita S,

Warmest greeting from Royal Empire Hotel - Siem Reap- Cambodia!

Thank you for your value time to writing review of "OKAY HOTEL AT THE END OF LONG LINE OF SIEM REAP HOTELS" given us here at Royal Empire Hotel.

We can’t describe how happy we are to see your happiness and I believe the staff would be very proud of themselves as they achieve their mission and goal by actually winning over your satisfaction.

Moreover, concerning to your comment about our public area(Lobby) are Humid, Dark and warm, thus I would like to inform you that (DARK) this is our traditional of hotel because of in the morning and afternoon we have some sightseeing, (WARM) due in this season are hot season, thus our air-con hard to control because of our door are always open, so it will different inside room, (HUMID) some time we has other client after they are take swim at our pool side so they walk by this way, that's why have humid like this, but we always have our staff keep clean too.

I do hope that I can convince you to change your mind about another visit to our property, Please reach out to me directly at asm@royalempirehotel.com if you would be willing to give us a chance to turn your experience around. It would be such as pleasure to personally welcome you back to our new and improved hotel.

With our love and care,
Mrs. Rachana THORN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017 via mobile

Good things first. Staff are very friendly and polite. The hotel has a decent pool (might come in handy on late afternoon after the long tours around Angkor), extensive a la carte menu and 24h room service. Large rooms. Laundry is fast (pick up and delivery around 6h), although expensive for Cambodia. It's located 2.5Km from downtown, pretty acceptable for a 3USD / 7-min ride on a tuk-tuk.

The downside of it relates to our unlucky experience. At arrival, the room had a bad view and we were changed into a new one. The tradeoff was that it was noisy due to hotel expansion works currently undergoing on the side. Additionally, the entire hotel lost its hot water on that same night, sorted a few hours after. The room's safety box also lost its batteries the day after with all my belongings inside... took them 1h to sort it out and find the universal-security key. Breakfast is below average, besides being noisy and crowded.

Final note: take your insect repelant. You'll need it, rooms have a lot of mosquitos.

All in all, for Siem Reap, you pay for what you get. Fair enough.

Stayed: March 2017, travelled as a couple
Thank nvaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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