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All reviews tuk tuk swimming pool angkor wat egg station breakfast buffet pub street rooms are big cold water after a long day lobby airport cambodia tours
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Reviewed 5 March 2017 via mobile

Good things first. Staff are very friendly and polite. The hotel has a decent pool (might come in handy on late afternoon after the long tours around Angkor), extensive a la carte menu and 24h room service. Large rooms. Laundry is fast (pick up and delivery around 6h), although expensive for Cambodia. It's located 2.5Km from downtown, pretty acceptable for a 3USD / 7-min ride on a tuk-tuk.

The downside of it relates to our unlucky experience. At arrival, the room had a bad view and we were changed into a new one. The tradeoff was that it was noisy due to hotel expansion works currently undergoing on the side. Additionally, the entire hotel lost its hot water on that same night, sorted a few hours after. The room's safety box also lost its batteries the day after with all my belongings inside... took them 1h to sort it out and find the universal-security key. Breakfast is below average, besides being noisy and crowded.

Final note: take your insect repelant. You'll need it, rooms have a lot of mosquitos.

All in all, for Siem Reap, you pay for what you get. Fair enough.

Stayed: March 2017, travelled as a couple
Thank nvaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2017

I thought that this was, generally, a pleasant hotel. Rooms were large and the airconditioning worked. Nice enough swimming pool, but problematic when we visited because of building noise.
Breakfat buffets not good. Hotel seems to cate predominantly for Chinese tourists who decended on breakfast rather like a horde of locusts and left little for us. One day the buffet was not refilled, nor the egg station staffed. I think there are not enough staff as the area issn't very very clean and tables are not cleared/reset. We had to scavenge around for cutlery.

Room Tip: Away from the road is best.
  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Dr_Bob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 March 2017

Dear Dr. Bob,

Warmest Greeting From Royal Empire Hotel - Siem Reap - Cambodia !

First of all we would like to say thanks for your your choosing to stay with us during your travelling to Siem Reap.

According to our main priority to be able to offer a very well-maintained and comfortable atmosphere to our customers, we implementing many of upgrade to the property within finish in April 2017. Our property will going to add more room to full feel our partner demand.
I do hope that i can convince you to change your mind about another visit to our property. Please reach out to me directly at asm@royalempirehotel.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel.

We are looking forward to welcome your to our property in coming future.

Thanks with Love,
Mrs. Rachana THORN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2017 via mobile

The hotel has good facilities and extremely friendly and helpful staff.Sithorng was especially helpful and has made this a very enjoyable experience.She will be sure you your needs are met.The information she provided was invaluable.

Stayed: February 2017, travelled with friends
Thank GregDean28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 February 2017

Dear Greg Dean 28,

Warmest greeting from Royal Empire Hotel-Siem Reap- Cambodia!

Thank you for the great review of "RELAXING VACATION AND SIGHTSEEING" given us here at Royal Empire Hotel.

We can’t describe how happy we are to see your happiness and I believe the staff would be very proud of themselves as they achieve their mission and goal by actually winning over your satisfaction.

Team hotel and I am grateful to you for your future patronage and eagerly await many more opportunities of welcoming you to the hotel soon again.

With our love and care,
Mrs. Rachana THORN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2017

Stayied here for two nights with a group of 30. The good news first: large rooms with goof showers in the new section off the main road. Offsetting the rooms are: a location 10-15 min from town; smells in the lobby and elevators; and a breakfast likely to be very unappealing to most foreigners. Most of the offerings are Chinese or Asian style -- salty rice, noodles, verges, and the like. More western foods include eggs (which require waiting in a long line), a limited sampling of fruit, and cold cereal (corn flakes, cocoa pops). Staff are polite but not excessively friendly or helpful. Not recommended - mostly used by tour groups arriving in oversized busses.

Room Tip: Rear wing is quietest
  • Stayed: February 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 February 2017

Dear Susan G,

Warmest Greeting From Royal Empire Hotel - Siem Reap - Cambodia!

First of all we would like to say thanks you for your choosing our property to stay with us during your traveling to Siem Reap-Cambodia.

According to our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our customers, we implementing many of upgrade our restaurant for breakfast by separating line different(Salad, Hot Station, Cold Station and Bakery...etc...) to avoid guest waiting long time, BUT as per our property are has many rooms so amount of peoples who join early the morning are a lot of peoples too, thus I do hope you will understand and apologize if we can not provide full feel to you as in your convenience caused.

Moreover, concerning to your comment above of our staff, we will provide more training to them and we are pleased to say sorry what we cannot provide you a best service, anyways, thanks for your comment above and we will improve what your comment above to take our experience.

I do hope that I can convince you to change your mind about another visit to our property, Please reach out to me directly at asm@royalempirehotel.com if you would be willing to give us a chance to turn your experience around. It would be such as pleasure to personally welcome you back to our new and improved hotel.

We are looking forward to welcome you to our property in coming future.

Thanks with best regards,
Mrs. Rachana THORN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2017 via mobile

The place is nice, the room is clean and spacious. Staff are friendly and nice, breakfast is good. The design of the hotel defines cambodia! We attived at the hotel around 12midnight but the staff are still accommodating for check in and assist us to our rooms. Thumbs up

Stayed: May 2016, travelled with family
Thank Timy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 February 2017

Dear Timy B,

Warmest greeting from Royal Empire Hotel-Siem Reap- Cambodia!

Thank you for the great review of "GREAT HOTEL" given us here at Royal Empire Hotel.

We can’t describe how happy we are to see your happiness and I believe the staff would be very proud of themselves as they achieve their mission and goal by actually winning over your satisfaction.

Team hotel and I am grateful to you for your future patronage and eagerly await many more opportunities of welcoming you to the hotel soon again.

With our love and care,
Mrs. Rachana THORN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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