We (my husband, 2 1/2 yr old son and I) were here on a Luxury Escapes package, upgraded to a premier suite for 5 nights. We had a fabulous time, thanks to the fabulous staff from house keeping all the way to GM.
First of all, we are not the type of travellers who usually stay in large chain resorts. Last time we were in Siem Reap we stayed at the Hotel de Paix, a lux resort in town, now taken over by Park Hyatt. However, with a little one in tow, definitely appreciated the extra space and the package throw ins. Also the service from the staff was so personal and warm, I didn't notice at all that we were in a resort that could house hundreds of people.
The rhythm of our days - temples or other sightseeing in the morning, lunch by the pool, naps/massages in the afternoon and dinner/drinks in town, except for the couple of nights we had dinner thrown in.
Prices within the resort were really reasonable, so no second thought to eating and drinking in if that was what we felt like.
Food of really decent quality. The package dinner at the French restaurant was the only meal that was under par - though still enjoyable - who can complain when someone is cooking for you!
Highlights included turn down elephant for my son, freshly laundered clothes (part of the package) wrapped in tissue and presented in a suitcase, you can fish in the pond in the front of the resort and chef will cook it up for you, fresh fruit in the room, often replenished, Khmer massage (part of package) which I think I may have fallen asleep in (or at least ended up at a very nice place) and which went for over an hour, despite it being "gratis", the Khmer dancer/music every night which you could enjoy even if not sitting for the buffet dinner, the lovely scent in reception. There was more, so many lovely surprises - just the little touches that made this place great.
It was really easy to get around. Just two dollars to get into town and back. Other than a day with a guide supplied as part of our package (who was great, and very quickly realised our greater than average knowledge of the temples and our quirky interests), we hired a tuk tuk driver independently for each of our morning outings (between 10 and 25 dollars depending on how far we were going). The doormen very quickly got to know him and would go to get him when we turned up at reception every morning.
And finally, I have to put in a word for the staff, who really helped to make our stay. I am sorry I am not so good with names, and cannot do them the courtesy of returning the warm and personal service they provided our family. From the pool bar, where they magically knew where we were in the pool when our food arrived and could anticipate where we may want to eat it, to housekeeping who could turn down a room whilst you were there without you barely being conscious of their presence, to room service, who could get your snack to you faster than my local pizza place just around the corner to me, to the customer service representative who checked us in, who rushed out as we were leaving to make sure she could say a proper good bye, to the staff in the bar (where afternoon tea is served) to whom my son exclaimed "I will miss you sooooo much!", to Pascal who has every right to be so proud of his staff. It is a credit to pascal and his team that they have created a culture where everyone truly understands the word hospitality. It is a rare achievement.
We would go back in a heartbeat.
For those with unrealistic expectations about 5 stars, it is worth remembering that you are in a 3rd world country where English is not the first language. If things aren't perfectly as you want them, ask politely, be patient and the staff will go an extra mile. It is not a $1000 a night hotel in London. I would prefer locally trained staff with the odd hitch any day.
- Official Description (provided by the hotel):
- Set in landscaped gardens on Charles de Gaulle Avenue, Sofitel Angkor Phokeethra Golf and Spa Resort is the closest Siem Reap hotel to the ruins of Angkor Wat. This unique Siem Reap Cambodia hotel is situated near traditional markets, tourist attractions and the airport. Enjoy the many features of Sofitel Angkor Phokeethra Golf and Spa Resort, including 238 rooms, a swimming pool, Jacuzzi, spa, five food & beverage outlets, the Phokeethra Country Club, and a world class 18 hole golf course. ... more less
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- Also Known As:
- Sofitel Angkor Phokeethra Golf Hotel Siem Reap
- Sofitel Angkor Phokeethra Hotel
- Sofitel Siem Reap
- Siem Reap Sofitel