Management of this hotel has hit rock bottom.
After staying at Karavansara 4-5 times in the past 2 years including with my staff, I thought it was a sure bet. I booked a deluxe double online - one of the cute rooms with ver comfortable bed and private courtyard, expecting a relaxing place to work for a few days.
I arrived from 9pm flight to be offered a much more basic twin room. The next day I went back to speak to the manager, they told me they did have my room available the previous night, but they were holding it for a friend of the manager who didnt arrive. They would not organise a refund.
Moral of the story: It looks nice and well priced... but if you want the room you booked, go somewhere else. Standards have dropped!!!
- Official Description (provided by the hotel):
- The Karavansara Retreat and Residences is unparalleled — a world cultural heritage site, a beautiful natural environment, award-winning architectural design, exceptional service and a small number of rooms to ensure exclusivity and privacy. The ethos of Karavansara is founded in the sophisticated luxury that is afforded by attention to the smallest details. Come join us for an enriching, enlightening and rewarding 'lifestyle' experience that will make this the holiday you will always cherish. Comfort, convenience, relaxes and delicious are the hallmarks of Karavansara Retreat and Residences. ... more less
- Reservation Options:
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- Also Known As:
- Karavansara Retreat & Residences Hotel Siem Reap
- Karavansara Retreat And Residences