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Reviews (54)
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All reviewstuk tuk ridespecial thanksnice pool areapub streeta great place to stayamazing staffenjoyed our stayair conreceptionistmrtourangkordriverairportbalconytowelscambodia
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Reviewed 19 July 2017 via mobile

This is a very nice hotel with a hint of luxery. The staf is extremely sweet and polite. The morningbuffet was delicius and both tha room and pool were excellent!
The only minor issue is that you have to be proactive regarding the included benefits (fx they forgot our breakfast to go and our free cocktail) but just ask for it and they will be very helpfull.

Stayed: July 2017, travelled as a couple
Thank Line N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 29 August 2017

Dear Line N,

Warmest greetings from Silk d’Angkor Boutique Hotel!

Many thanks for taking your valuable time to share how your experience was when you stayed in our property and to let us know what improvement should be carried on.

On behalf of the entire team, I would like to ask for your kind apology that our team did not pack your requested breakfast box for your early trip, yet our management team have been taking action seriously and put more training in order to reinforce the team accordingly.

In addition, I am pleased to hear you enjoyed very much the room, our facilities, and the varieties of buffet breakfast.

We hope to welcome you in the nearest future.

Best Regards,

Somnang KHOUERN(Daniel) l Hotel Ambassador
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

The food, place, and staff are great! Their breakfast has different range of cuisines, from Asian to European. They helped us booked our tours and assist in all our needs. They even explain our tour in details before letting us sign it. They provide exceptional service especially Mr. Tom. We will definitely go back here!

Stayed: July 2017, travelled with friends
1  Thank Pamela Angeli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 17 July 2017

Dear Pamela Angeli S,

Thank you for taking the time to share your positive review on TripAdvisor. Lodging at Silk D’ Angkor Boutique Hotel is a tranquil place to relax for your holidays.

We all feel excited that your stay was enjoyable and exceeded your expectation.

Thank you for choosing Silk D’ Angkor Boutique Hotel and we look forward to the pleasure of welcoming you back soon!

Thank you,

Somnang KHOUERN(Daniel) l Hotel Ambassador
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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Reviewed 26 June 2017 via mobile

From the moment we were picked up at the airport (free one way pickup was included), my experience at this hotel was amazing. The staff is so welcoming, especially Tom! We had such a good time at all of his show and tour recommendations. The pool is lovely as well.

Stayed: June 2017, travelled with friends
2  Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 12 July 2017

Dear Diana B,

Thank you so much for taking the time to review Silk D’ Angkor Boutique Hotel on TripAdvisor.

We are pleased that you had such a wonderful experience with us here. We have shared this review with our entire team and they are all excited after reading this review. We really appreciate for your compliments.

Thank you for choosing Silk D’ Angkor Boutique Hotel and we look forward to the pleasure of welcoming you back soon!

Kindest regards,

Somnang KHOUERN(Daniel) l Hotel Ambassador
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2017 via mobile

Free pick-up from the bus station was greatly appreciated. We took a night bus from Phnom Penh which arrived earlier than expected . Called the hotel and they arranged for the tuk-tuk driver to pick us up.

The hotel did not allow for early check-in so we arranged for a ride to Angkor Wat with the driver who picked us up earlier and managed to catch a little sunrise. Hotel staff was helpful in helping us contact the tuk-tuk driver at the end of our Angkor Wat visit and even helped to arrange for tuk-tuk ride to a Muslim restaurant for our dinner.

Room was very clean and the bed was comfortable. The Khmer furnishing was a nice touch.

Overall a pleasant stay however our experience in the spa marred the trip a little. We booked a massage session for two. One of the masseur is obviously not trained and when given feedback they were less than professional in handling the issue, which was obvious from the 'hard-pressing (and angry!) massage' that entailed thereafter.

Stay but avoid the spa.

Stayed: December 2016, travelled with friends
Thank Azean_Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 11 June 2017

Dear Azeanni,

Warmest greetings from Silk D’Angkor Residence!

We would like to thank to you very much spending your valuable time to share how your experience was at our property earlier.

Getting through your comment we have learnt some you faced some inconveniences during your staying here. We would like to inform you our official check-in time is at 14h00 and check-out time is at 12h00. If the guests arrive to the hotel too early, the extra charge will be applied, or the guests have to wait till 14h00.

We are really sorry to hear the massage service was not enjoyable and we are going to train them professionally, so please apologize us on that and we will ensure this issue will not be occurred again.

Once again, thanks for letting us serve you our Cambodian hospitality and we are pleased to welcome you again in the near future.

Best Regards,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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Reviewed 28 April 2017 via mobile

I would definitely recommend you all to stay here. Service are good, well trained and friendly staff and good various quality of choices for breakfast services that suits every different taste. Lovely and safe to stay there and keep your valuables stuff. Room services are very honorable and do the cleaning very well. Thanks for the lovely treatment and stay. Worth every penny spent ;)

Special thanks to Linda (Receptionist) for being very kind, patient and delivering helpful services. You have put a significant impression of hotel services during my stay here. Stay blessed and sweet ;)

Yours sincerely,
Abdallah bashir
Khartoum, Sudan

Stayed: April 2017, travelled with friends
1  Thank Abdallah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 22 May 2017

Dear Abdallah B,

Thank you for taking the time to share your positive review on TripAdvisor. Lodging at Silk D’ Angkor Residence is a tranquil place to relax for your holidays.

We all feel excited that your stay was enjoyable and exceeded your expectation.

Thank you for choosing Silk D’ Angkor Residence and we look forward to the pleasure of welcoming you back soon!

Thank you,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

Report response as inappropriate
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