The hotel is in a beautiful spot, and offers magnificent views of the Pacific. The pool is small, but delightful. The hotel's problem is it staff, which is determined to say "no" to guest requests. Want dry cleaning? They tell you to track down a housekeeper. Want to send post cards? You are told to use the post office. Want luggage help? That will provided, with a scowl. Wake-up call? Nope.