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Pullman Jumeirah Lakes Towers Hotel & Residence
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Reviews (1,457)
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Reviewed 5 April 2018 via mobile

It's a really wonderful experience at the Pullman Hotels Highly qualified service catering staff make customers happy I miss you Ahmed, edi. Thank you for what I did to my family. I will be back soon. Thank you very much Ahmed.

Stayed: April 2018, travelled with family
Thank Lolita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman Dubai J, PA to the General Manager at Pullman Jumeirah Lakes Towers Hotel & Residence, responded to this reviewResponded 8 April 2018

Dear Lolita,

Thank you for taking the time to review your recent dining experience here on tripadvisor.

I am so happy to know that you were wonderfully treated by our heartist Ahmed and edi and it our hope to welcome you back soon.

Warm regads,
Genesis Lofstedt
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Let me start with the good news. The staff are amazing. From the point of welcome till the very end. The atmosphere was great with a nice ambience to the restaurant. Ahmed and Edi will make sure you have a great experience. Now for the food. This is not what one would expect from a premium hotel like the Pullman. There was a big variety of dishes to choose from, but sadly the theme "Seafood" was missed. There was not a hot selection of the hot dishes one would expect from a Seafood night. The sushi station was handing out small portions of sushi, and used crab sticks (imitation surimi sticks) in place of real crab meat. The shrimp was served as a cold appetiser with the mussels and octopus, but none were to be seen prepared hot as suits the theme of the dinner. The crab meet soup was a not a success either. The desert was great, but somehow the chocolate pudding and chocolate cake were.not successful. In my view the whole point of the theme was lost, I sincerely hope the hotel takes my review in consideration and changes the offer.

Stayed: April 2018, travelled with family
Thank Saad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman Dubai J, PA to the General Manager at Pullman Jumeirah Lakes Towers Hotel & Residence, responded to this reviewResponded 8 April 2018

Dear Saad H,

Greetings from Pullman JLT!

Thank you for the time you spent writing a feedback regarding your recent visit in our Restaurant Seasons.

I am glad to know that you were treated amazingly by our heartists till the very end of your dining experience and am glad that you liked that atmosphere and ambience of the restaurant. On the otherhand I am sorry that the seafood items for the seafood night didn't meet your expectation, the hotel would definitely take your comment for consideration and would surely liaise this feedback to our Excutive chef and review the Seafood variety.

Thank you again, this kind of review helps us to improve further.

That said, we hope to welcome you back in the future.

Warm regads,
Genesis Lofstedt
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

On Thursday sea food night
The Food was delicious , variety of dishes , simply it was wonderful experience on my second visit , we were serviced was by amazing team specially Ahmed.

Sure third visit will be coming very soon.

Stayed: April 2018, travelled with family
Thank Abo Ahmad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina A, Front Office Manager at Pullman Jumeirah Lakes Towers Hotel & Residence, responded to this reviewResponded 9 April 2018

Dear Abo Ahmad A,

Thank you for reviewing your recent visit to Seasons to experience our Seafood Night.
We are delighted to see that you continue to enjoy our Seafood Night and appreciate your kind comments, especially mentioning Ahmed and the team.

We will share your feedback accordingly and hope to welcome you back again and again.

Kind regards
Christina Assmann
Front Office & Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Is Hotel location is very good JLT Area
Hotel in basic is new with a very nice view
The SPA is really good a professional had a very good experience
Would like to thanks all the Hotel staff that gave a very welcoming approach and much more,
As a member of ACCOR Hotels you
Get much more benefits and special care and upgrade depending your status.....

Stayed: April 2018, travelled on business
Thank Roni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman Dubai J, PA to the General Manager at Pullman Jumeirah Lakes Towers Hotel & Residence, responded to this reviewResponded 5 April 2018

Dear Roni S,

I am glad that you had a wonderful experience in our hotel and had the time to write it here on trip advisor.

Happy to know that you liked the SPA and the welcoming approach of our staff.

It is our hope to welcome you again in your future visit in our hotel.

Warm regards,
Genesis Lofstedt
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

I went there to have a realxing moment and its nice over there. Service was great. Food was also great i orderd pizza and potato chips one of the best pizza. The price is really acceptable not expensive at all . Give it a try and you will love it, am coming again

Stayed: March 2018, travelled as a couple
Thank Zaid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman Dubai J, PA to the General Manager at Pullman Jumeirah Lakes Towers Hotel & Residence, responded to this reviewResponded 5 April 2018

Dear Zaid A,

Greetings from Pullman JLT!

Thank you for sharing your experience regarding your recent visit in our restaurant.

We are glad that you enjoyed the experience, the service and it is our wish to welcome you back in the future.

Warm regards,
Genesi Lofstedt
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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