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“Beautiful flowers” 3 of 5 bubbles
Review of InterContinental Dubai Festival City

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InterContinental Dubai Festival City
Ranked #29 of 543 Hotels in Dubai
Certificate of Excellence
Saudi Arabia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful flowers”
3 of 5 bubbles Reviewed 27 March 2012

Myself and my husband stayed here for a business conference In February my husband had in the hotel. It was convenient as it was attached to the Festival City Mall so I could do a bit of shopping and grab a costa and lunch over looking the beautiful little canal they have built alongside a walkway lined with restaurants. My husband had to just go down the lift for his conference.
The hotel itself is beautiful the reception area is surrounded with beautiful flower arrangements. The staff were polite and helpful. The room was great, spacious and well set out with a bath and a shower. Really nice view over the water and back over the mall. The bed was the a real let down for us really uncomfortable and didn't sleep well either night. No top sheet just a cover that was aweful It's a shame as the other intercons have amazing beds.
The restaurant for breakfast was great good choice of different cuisines and laid out really well with outdoor seating.
The Internet in the room was a pain the free one kept dropping out and was a waste of time. In the end we paid for the Internet for my husbands work.
All in all was an ok stay but won't be back will go somewhere with comfy beds.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FitMoose2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, 29 March 2012
Dear “FitMoose2”,


Thank you for sharing the experience of your recent stay at InterContinental Dubai Festival City. I was happy to know that you found the location of our hotel to be “convenient” and appreciated the “beautiful flower arrangements”.

I was however disappointed to know of the discomfort you experienced during your stay as well as the inconvenience you faced with the Internet. Please be assured that your feedback has been communicated with the respective departments and we will endeavor to improve our services by taking your comments into consideration.

I sincerely hope to have the pleasure of welcoming you back to our hotel so that we can provide you with a true InterContinental experience in the future.


Best Regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,589 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Kuwait City, Kuwait
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 25 March 2012

I am agold ambassador member of this hotel and i have been staying in this hotel for almost 20 days per year for the last 5 years. lately the hotel standared are going down. for example they offer you 2 single beds in stead of king bed,smoking room instead of non smoking,room in front of the elevator,room far away smal size at the corner,room with dameged tials,TV with remote control not working. We discussd te issue with the duty managers but their respons that they are busy with the holidays. It is the time for change. to be cosedared in low sessons only.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank malsaeedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
franck_hesse, Director of Sales & Marketing at InterContinental Dubai Festival City, responded to this review, 27 March 2012
Dear guest,

Thank you for taking the time to share your view on the InterContinental Dubai Festival City and for having visited us already more than 20 times over the past 5 years.

Upon your feedback I have checked the situation with our duty managers and I'm sorry we haven't been able to provide you with a room that was more to your liking. Indeed the hotel was running at full occupancy upon your check-in, which caused the challenge to provide you with a King Size, non smoking room. Having your preferences saved in your profile now will make it far easier for us to allocated the rooms prior your future arrivals.

We are looking back to seeing you again at the InterContinental Dubai Festival City in the near future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Khobar, Saudi Arabia
Level Contributor
272 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 24 March 2012

The hotel is very resnoble in price $150. Actully more if a steal when u compare it to other dubai hotela which would cost you around $350+. The issue is that its kinda far from main attractions like dubai mall, emirates mall or even the jumerah beach area. So that could be a set back to some. There is a mall attached to the hotel with good selection of resturants and movie theaters. You are close to both city center malls and the airport. Oh and hard rock cafe is right next door

One recomendation is to rent a cheap car to a oud paying $20 per taxi trip.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank aziz_hamdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, 29 March 2012
Dear “aziz_hamdan”,


Thank you for taking the time to share the experience of your recent stay at the InterContinental Dubai Festival City.

I am pleased to know that you find our hotel “reasonably priced” and generally enjoyed the hotel’s facilities. I was disappointed to know that you felt the hotel was not conveniently connected to a few attractions such as the Jumeirah Beach, however was pleased to note that you enjoyed the attractions around the hotel such as the Hard Rock Café and the neighboring Festival City Mall.

We sincerely hope to have the pleasure of welcoming you back to our hotel soon.


Best Regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

First class business Hotel located close to the airport and right in the heart of the Festival City shopping area. Have stayed here a number of times and staff are always highly professional. Rooms do vary in size however would say larger than average and very well appointed. There is a good sized pool area which would suit both business and leisure users – in general the Hotel exceeds by meeting leisure needs whilst maintaining a distinctly business atmosphere. Minor niggles which are too small even to mention, really I cannot fault this impressive hotel.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JDH50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, 29 March 2012
Dear “JDH50”,


Thank you for taking the time to write a most complimentary review about your recent stay at the InterContinental Dubai Festival City.

I am glad to read that you have consistently enjoyed certain aspects of the hotel such as the “larger than average” and “well appointed rooms” and have recommended our hotel as a great place for both leisure and business travelers.

I’d like to thank you once again for your kind words and hope to have the opportunity of welcoming you back to the hotel on your next trip.


Best Regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

Loved all of it. The rooms are huge, very modern, very very clean and bed is as comfy as it gets. The amenities are all there. Several choices of restaurants on site. The bar in the evening for drinks is very good. The buffet breakfast is amazing... and the staff always smiling and ready to assist. Truly 5 star. Only thing is that it is circa 15 min cab ride from the downtown area but cabs are very cheap so no issues at all. Its also only a 15 min cab ride from the airport. Definitely recommend!

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sailaway1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, 29 March 2012
Dear “Sailaway1002”,


It is very pleasing to know that you consider the InterContinental Dubai Festival City to have been “simply perfect” and that you enjoyed your recent stay here. I’d like to thank you for taking the time to review our hotel on TripAdvisor.

Your comments regarding the “huge, modern, clean and comfortable” room were very pleasing to read and I’m also glad that you appreciated our many restaurants and the bar. Rest assured I will also pass on your appreciative comments to our staff.

Thank you once again for recommending us. I do look forward to the opportunity of welcoming you back to our hotel in the near future.


Best Regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Dubai Festival City

Property: InterContinental Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#19 Business Hotel in Dubai
#21 Spa Hotel in Dubai
#29 Romantic Hotel in Dubai
#29 Luxury Hotel in Dubai
Price Range (Based on Average Rates): €€
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
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Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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