i am a resident in Dubai, I bought a coupon to stay one night at the hotel, I had my valid reasons to twice postpone the reservation date 24 hours prior to check in time and they gladly accepted without warning me that if I want to have future change it should be done at least 72 hours prior to check in time.
The third time I asked to change again 24 hours ahead of check in time (I explained to them that my old mother was ill and I couldn’t leave her alone) but they refused to accept my request although my coupon is still valid till the end of January 2012. No one warned me in the two first times that postponing the date should be done 72 hours earlier!! They acted unprofessional and really disappointed me. I would never ever think of that hotel as a choice of relaxing at weekends. Here in Dubai other hotels are so professional and they deal kindly to people.
i will ask for a refund from the company that i bought the coupone!
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- Also Known As:
- Orient Guest House Hotel Dubai