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Reviewed 3 August 2010

Had a wonderful trip to Palm Tree Court to celebrate a significant birthday. Very impressed with the junior suites at Palm Tree Court (flawless housekeeping) and can confirm the really good impressions recorded by other TA reviewers. It is a high class and refined part of the Jebel Ali Hotel, mostly very quiet and the grounds are big enough so that you can be well separated from other guests rather than being 6" away from adjacent sunbeds, which incidentally are very comfortable.

Staff are very good indeed and the management run a tight ship. My husband mentioned that it was my birthday and they immediately made a really special effort to make it a truly memorable occasion. They definitely go the extra mile and it is this sort of attention that means we will go back again. As people have said, F&B is very good although the buffets can tend to be a bit "international bland" having to cater for all preferences, but the quality is good. We thought that the Asian fusion restaurant was very good indeed.

Yes, the hotel is pretty well in the middle of nowhere and quite a way from the Marina and city centre, but we felt that this was a plus point. Also, the monorail train is getting steadily closer to Jebel Ali for the future and in the interim the hotel runs free shuttle buses to main sights. We also went on a day trip to the sister hotel (Hatta Fort) which is worth doing, but the day we went at the end of May, summer was really starting to hit and the temperature there was over 50 degrees.

Overall, a very good, well-run hotel and we will definitely return, as long as the stalled Jebel Ali Palm project does not re-start, which is just off-shore from the hotel and could be rather noisy in construction. Locally, people said that a re-start is unlikely in the current situation. The beach was swept thoroughly every morning and the sea was very clean, albeit like a warm bath!

Stayed: May 2010, travelled as a couple
1  Thank sue14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2010

Lovely relaxing weekend by the beach. Gardens and paths are beautiful with the peacocks, waterfalls and lush vegetation. Plenty of sun loungers on the lawned areas and the beach, very peaceful, but also three pools to chill off in. We dined in the White Orchid Restaurant on their half-board deal and the food was superb with very attentive service. Rooms are huge, with all the standard 5-star amenities of Dubai hotels, ie robes, flip-flops, upmarket toiletries, safe, tea and coffee making facilities, welcome fruit bowl, bottled water etc. We asked for a high floor and got a lovely seaview from the top floor of the low rise complexes. Very nice stay.

  • Stayed: July 2010, travelled as a couple
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1  Thank TravellingTrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2010

This was our third visit to Dubai but our first time at Jebel Ali, we booked all inclusive with baited breath however we found the food and drink to be of a very high standard (a la carte), all staff very friendly and attentive. The Junior suites are very spacious and clean, towels/bed linen changed every day, beds are huge (9ft)!! Pools lovely, thoroughly recommend as a chill out holiday, but plenty of activities/watersports on-site, excellent horse-riding facilities on-site. The peacocks are quite noisy but you get used to them. Will definately be going back!

  • Stayed: July 2010, travelled as a couple
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1  Thank prezzo2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2010

If you are looking for a holiday where you can get away from it all, relax and enjoy wonderful service,accommodation and beautiful sandy beach then I would not hesitate in recommending this wonderful hotel!

Yes, it is away from the main drag of hotels near the city, but if thats what you want then you would not stay here. A taxi from the airport costs around £25 with a tip. The hotel provides a good bus service at various times throughout the day, stopping at Ibn Battuta Mall, Atlantis Aqua park, Mall of The Emirates and Gold and Diamond Park for free.

The hotel has three pools, we tended to use the salt water pool, only because it was quiter as there was no pool bar, but they were all lovely and have comfy sunbeds all with towels provided. The grounds were impeccable, with beautiful waterfalls and shrubbery. Peacocks wander freely and will feed from your hand. The beach is stunniing and perfectly groomed, and at times we had it to ourselves. Clear warm water and no sign of jelly fish etc.

If you are able to book half board I would highly recommend this, otherwise eating at the buffet restaurants works out at about £36 each a night. The buffets are fantastic and you can eat at either the Palm tree Court or Jebel Ali hotel. Each night there is a different theme. We particularly enjoyed the lebanese, Italian, Indian & Mexican. You can also eat at the other restaurants and choose the three course menu. The only restaurant we did not enjoy was Shooters at the shooting club. The three course menu was very limited and we were not made particulalry welcome, and would say it would probably suit men more. You can have the chance to go on an evening dinner cruise. I was under the impression that you could use your meal allowancew towards this, but this is not the case, so you would have to pay extra for this, which is about £40. Drinks wherever you go are expensive. If we drank at the hotel bars we tried to use the happy hours, or alternatively buy your drinks duty free on arrival at the airport and use the fridge in your room. Bottles of water are provided everynight with your turn down service and clean towels, but no chocolate on your pillow! Beach towels are replaced daily.

We had two junior suites on the ground floor. This was ideal as you had use of your own garden with sun loungers and easy access in and out from the beach to your rooms, along with patio table and chairs. The rooms were very big, with huge double bed, seating area with table, tv and dvd player, dressing gown and slippers provided, very big bathroom with double sinks, big walk in shower, big bath, toilet and bidet. Elemis products which are replaced daily. There is a bath menu, so if you want to indulge yourself you can call your room attendant who will prepare one of the baths from the menu- but at a cost!

Getting around the resort is easy, but if you find it too hot to walk you can call for a buggy to come and collect you and take you to your destination. We tipped the drivers at the end of our stay as we used them a fair bit, along with tipping our room cleaner and waiters, who provide an excellent service and work long hours for a fairly low salary.

There is plenty to do at the resort. My daughters and I indulged in a massage and facial deal for £70 each, which included the use of the wet spa area and free Elemis gifts. It would be worth asking in advance what deals they have on so you can book in advance. My husband & I had golf lessons. We took the 5 day 1/2 hour package at a cost of £145. Stewart Fee was our instructor and he was excellent. A bucket of balls and hire of club cost £13 to practice on the range. We booked a fishing trip from the marina, which was expensive for 4 people but you can have up to 7 which cost £350. It was very good and we caught fish but I would probably only recommend it in cooler months as there would be more fish around. We had a trip to the Atlantis water park with free transport from the hotel. This cost £168 for 4 of us with a locker, but you could probably go without this as most people left things on the sunbeds and we took towels from the hotel rather than hiring them. We had various trips to the Malls in the evenings as the shops stay open till midnight and it seemed a better time to shop. I would recommend the Apres Bar in the Mall of the Emirates to watch the skiers! My daughters didn't fancy doing this as they ski already, but would be good for people who have never skied before. My husband & I also treated ourselves to afternoon tea at the Burj Al Arab 7 star Hotel on the 27th floor for our anniversary. Yes expensive at £70 each, but a one off amazing experience and SO much food. Book via the Burj Al Arabl website and not a tour rep at hotel as they will charge you more. Mention any special occasion. We were presented with a homemade cake and a red rose!

I was concerned that there would not be enough for my teenage daughters to do, but they have said it was one of their best holidays. They had their own junior suite and were happy to chill out and relax after a busy time with exams. They went to the gym everyday, enjoyed the pools and spa,played tennis and used the internet to check facebook!!

We arrived early in the morning at the hotel and we were able to have access to our rooms straight away, and as our flight home was not until late at night, although we had to check out at midday, we were able to use the hotel facilities all day whilst they will store your luggage for you and at the end of the day there are fantastic changing rooms with lockers, showers with shampoo and shower gel and hairdryers, so you can make the most of your last day.

I would recommend this hotel to everyone and if you have any questions I will be happy to answer them.

  • Stayed: July 2010, travelled with family
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5  Thank luv2holidayinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2010

Everything was what we expected and more, from the room quality till the amazing service, pass with the private lounge and the nature of the place, I recommend for this place to relax and scape from the city, but prepare your self because you are really out of the city.

(privacy, relaxing, entertainment, water adventure and more) you will enjoy for sure!
The management was really flexible with me, specially with the late check out.

Go for it! You will not regret, it's the best resort in Dubai.

  • Stayed: July 2010, travelled as a couple
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1  Thank Thamir A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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