I booked this hotel because of its layout. The Palm Tree Court offered a Junior Suite Garden view for a good deal. We were traveling with our 1 month old child and were seeking a place surrounded by shade and green rather than high and concret and cement deserts. The Palm Tree Court seemed to offer that.
We intended to stay 3 nights and ended up extending one more night. i would have extended more but my remeining vacation didn't allow me too.
I have been to Dubai before and thought that I know how huge it is. However I learned fast that the Jebel Ali is still way outside of the city limits. We could choose between a city taxi for 45 AED to go to the next available Metro station or 80 AED to go to Jumeirah Beach and other nearby attractions.
Dubai Taxis are very expensive! I am hoping the Metro lines open rather sooner than later. At the moment only one line is working and it works well.
I haven't decided yet, if I want to agree with the seperation of Wife and child sitting in one part of the train and i have to in another. I respect the Moslem culture. However I do not want to be seperated from my wife and child.
An alternative might be a rental car but me driving in the Dubai rush hours, I would have probably got mad or insane.
We were going and going and going from Bur Dubai to the property. We drove through port area, no mans land and constructions side. i almost lost it and thought what the property would really look like, if we are already driving through an outback like area.
Security was good on property. They won't let anybody get on site without reservation.
Once you pass the security gate, you are in a completely different setting, tropical like, relaxing and quiet.
As we arrived at the hotel, we were greeted nicely and helped promptly. Check in was fast, friendly, polite, professional and efficient!
With our room keys, we received a layout of the resort, weekly newsletter with happenings and events, opening hours of f&b outlets and things to do while there.
We ended up in the evening going to Al Majid restaurant, which is a buffet style restaurant, very open, large and LOUD. We asked to be seated ina quieter corner because of our child sleeping in the stroller. I am not sure, if I want to pay again 180 AED per person plus drinks for a buffet. We didn't eat much and were a little disappointed BUT the food was ok.
From the next day we started to order room service, which was fantastic, fast, efficient, polite room service operators at any given time. I tried to hear out their names to be mentioned but couldn't.
Even though they said please allow about 30 to 40 minutes, they always arrived within 20 to 25 minutes. The food was great!!! From breakfast to dinner. Ceasar Salad, chicken breast from the healthy choice and desert were very good and it was considerably cheaper, do I gave tip all the time.
Hotel Management!!!! Suggestion... Please add an extra line on the bill, saying "Tipp". I always give on bills because I barely have cash in my pocket. I am card person.
The Palm Tree Court itself is nice and even, if you do not choose to go to Dubai city center there is lots to do. Horseback riding, game fishing, Camel rides, seaplane excursions etc. There 3 pools on site and you feel that they are to over crowded, you may go to the beach, which is just a stone throw away.
Our room was nice, a junior suite. I understand that the Palm Tree Court is only offering Junior suites. We wre upgraded to a siew view, which was nice and i believe in future when The Palm 2 is finished, the construction side vanishes. However it was interesting to see what mankind can build.
Our bed was huge and so super comfortable, I didn't want to get up in the morning.
The bathroom was roomy with bath tub and extra shower, two vanities and bidet. I loved to see elemis products in the rooms. I am using these myself and I couldn't stop to take the small bottles with me, sorry ;)))
Further amenities were slippers (good ones not the crap, you get in most business hotels, bath robes and huge bath towels. Beach towels were provided in the room but there are also plenty available on the beach or pool side. The attendant will help you.
One VERY imprtant amenity, I really appreciated since I am never off work somehow! The whole hotel property offers COMPLIMENTARY Internet!
The main clientel seems to be european (German speaking, English) and Russian.
The management is German or german speaking, which I believe reflects significantly in service standards and staff being attentive, efficient and reliable.
One example: I had to call for few things different times the operator or front desk. I always received a courtesy call back, if the problem got fixed or the this and that arrived at the room etc. I like that! This is the standard, which sets hotels and services apart from each other.
There was one very disappointing moment for my wife and me. We really wanted to enjoy the Spa but due to the fact that my wife is breast feeding and couldn't lay down on a bed, we asked, if the Spa had the comfortable chair, where you put your knees on and you sit good, relaxing the soine and muscles. My wife really would have appreicated to get a neck, back and should massage plus scalp treatment.
The Spa itself is located good but the signage is very confusing. We ended up in Fontana restaurant asking for the way after going aroubnd the whole property actually following the signs!
The Spa coordinator told us that they don't have these chairs at all. A lady on the computer in front, blond, glasses, east european or russian accent told us that it is not available. I wondered at the point how pregnant women get treated at the Spa since they were welcome according to the brochure?
Hotel Management! Sugestion... Invest in these chairs and offer your guest an in room massage on the balcony or terrece. They are big enough and with sea view the massage is way better than in room. This would once again raise your hotel standard and set you apart from other hotels and resorts.
If there is a chance for my family and me to go back to Jebel Ali Palm Tree Court before we depart the UAE, we will certainly book this great hotel again.
Thank you Jebel Ali Palm Tree Court and all the good souls working there.
- Official Description (provided by the hotel):
- The luxurious Palm Tree Court & Spa is situated within the award-winning Jebel Ali Golf Resort & Spa. A stunning palm-lined private beach and three swimming pools are just steps away from the suites and junior suites, surrounded by lush gardens, waterfalls and fish-filled streams. A championship 9-hole golf course, academy, spa, restaurants, bars, kids club, deep-sea fishing trips and horse riding can also be enjoyed. ... more less
- Reservation Options:
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- Also Known As:
- Jebel Ali Palm Tree Court Hotel Dubai
- Jebel Ali Palm Tree Court And Spa
- Palm Tree Court Dubai