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JA Palm Tree Court
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Savings alert! 11% below average rates

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Reviews (3,497)
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2,756 - 2,761 of 3,497 reviews
Reviewed 15 June 2011

Best holiday I ever took! Excellent standards from all staff. Rooms were exceptionally clean. The restaurants served amazing food from morning til night. Courtsey bus to take you shopping. Cant wait to return.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Susan212095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this reviewResponded 22 June 2011

Dear Susan212095,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I would like to thank you for your kind words in relation to the resort, the rooms and its facilities, and I was pleased that you thoroughly enjoyed your vacation at the resort.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the future.

Yours sincerely,

Fredrik Reinisch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2011

I booked a family holiday through a web based agent called Letsgo2. I have travelled extensively and have always been rather sceptical of the knowledge and service of such companies so usually avoid them but Letsgo2 well and truly proved me wrong!!

I wanted a good quality family hotel (in the sun!) for myself, wife and two young daughters (3 and 5) but with first class facilites (kids club/food/sports etc) and they recommended the Palm Tree Court (part of the Jebel Ali Hotel) in Dubai. From my first chat with the Letsgo2 chap, the whole experience was fantastic. I wish I could provide some constructive criticism but this really is the complete resort and very diffilcult to fault.

If you are looking for a destination style hotel in the sun to chill out for a week or two, the PTC offers everything with both exceptional service and value. Enjoy!

Room Tip: I would recommend a ground floor sea view suite
  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Jimmystix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this reviewResponded 12 June 2011

Dear Jimmystix,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I was pleased to read that you chose the resort for your family vacation, following your travel agents recommendation. It was wonderful to read that your entire experience was fantastic, and I would like to thank you for your kind words in relation to the resort and its facilities.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the future.

Yours sincerely,

Fredrik Reinisch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2011

Me, my husband and 10 year old son have just returned from an all inclusive stay at the Palm Tree Court and Spa hotel.
This place is amazing, the rooms are about to be refurbished so it will be even better if that is possible!
I cannot fault this hotel at all, the rooms are very spacious, the gardens are impeccable, the restaurants are fabulous, the staff are so friendly, nothing is too much trouble.
The sports facilities are excellent, Golf, fishing, horse riding, squash, badminton, watersports and more!
The Al a carte restaurants do get booked up, so all you need to do is email in advance and the restaurants can be booked for you before you arrive.
The manager of the White Orchid restaurant, Frank, was the most friendly man we have ever met, he chatted to our son and to us a few nights and made us feel very welcome, he is an asset to this hotel.
We will be returning to this hotel as soon as time allows.
And I would not hesitate to recommend it to everyone I know.

Room Tip: Email hotel to book restaurants before you travel.
  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank pdlamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this reviewResponded 12 June 2011

Dear pdlamb,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I was pleased to read that you had a very enjoyable vacation at the resort, and I would like to thank you for your very positive feedback in relation to the resort, its facilities, and the associates who looked after you during your stay, in particular the White Orchid restaurant Manager.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the future.

Yours sincerely,

Fredrik Reinisch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2011

We have recently returned from a two week holiday in Dubai, staying at the Jebel Ali Palm Court and Spa and had a fantastic holiday.

The hotel and grounds are lovely and the food amazing. We couldn’t believe how much the all- inclusive covered, in fact almost everything apart from lobster and champagne cocktails! It was great being able to order anything off the menu and not even look at the prices. We have been on many all-inclusive holidays and nothing matches the food and service at Jebel Ali. All inclusive is definitely the way to go, as it is so expensive to eat and drink in Dubai. The entertainment in the bar on the 7th floor was great with Chris and Jessica and Tobias in the Captain’s Bar on the beach.

Although the hotel is quite far out, it was so relaxing to be out of the city. The best way to get into Dubai is to take the courtesy bus, which runs regularly throughout the day and is always on time. You can either stay on the bus, or get off at the first stop, Ibn Battuta, cross the main road to the Metro Station and take the train. You can get off at different stations along the way, such as the Dubai Mall. When you come out of the station, the Burj Khalifa is right in front of you and there is a bus to take you the short distance to the mall. Although the metro takes you to Jebel Ali, make sure you get off at Ibn Battuta on your return, as they won’t let you off!

I would have no hesitation in recommending the Jebel Ali and will definitely be returning, perhaps when it’s a little cooler!

  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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6  Thank bahrain7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this reviewResponded 12 June 2011

Dear bahrain7,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I would like to thank you for your feedback, and I was pleased that you enjoyed the All Inclusive package, and you felt that it offered you an extensive choice from the menu. I would also like to thank you for your kind words in relation to the associates who looked after you during your stay, in particular in Captain’s Bar.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the future.

Yours sincerely,

Fredrik Reinisch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2011

Having just returned from the Palm Tree Court -Jebel Ali only 3 days ago, I felt I had to write a review as the only word for this resort is Excellent from beinging to end.
The food and service was superb and nothing is too much trouble for any of them. whatever the part of the hotel.
Thank you all for a great holiday.

Room Tip: Ground flor sea view rooms are the best
  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Cazz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this reviewResponded 6 June 2011

Dear Cazz13,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I was pleased to read that you enjoyed your vacation at the resort, and I would like to thank you for your very positive feedback in relation to the resort, the food and the associates who looked after you during your stay.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the future.

Yours sincerely,

Fredrik Reinisch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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