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Reviewed 12 January 2018

I visited Al Qasr about 10 years ago and returned last year as a couple - and it totally lived up to expectations! We were met at the airport by a luxurious car and the entrance to the hotel does just take your breath away. From the moment you step into the hotel you know it's going to be a luxurious stay where nothing is too much!! Our room was huge and I loved the detail of the arab feel. The boats to take you from one place to another are amazing, but what really made our stay was going half board. We were able to pick from over 60 restaurants in all the hotels and we fell in love with Naya - the best indian food EVER. You can also visit the burj for a small surcharge, but we didn't feel the need as there were so many other restaurants to pick from. You also get a happy hour for 2 hours every evening, which considering the prices of alcohol in Dubai, was taken advantage of!

We also visited Wild Wadi three times!! Love it and having a buggy directly from the hotel to take you there is great.

This is the only hotel we've visited that we know 100% we'll return. There's nothing else quite like it!

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Mermaids05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 14 January 2018

Dear Mermaids05,

I am very pleased that you finally returned to The Palace, Jumeirah Al Qasr following your last stay with us.

I am most delighted to learn from your review that your recent experience totally lived up to your expectations. Thank you for sharing so many positive elements during your stay via TripAdvisor.

We all look forward to welcoming you back, hopefully in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

great hotel,great atmosfeer,restaurants of high quality,service exceptional.great beach with comfort beds and nice service.just a 2 minute walk and you are in the souk with a lot of restaurants along the waterside.
expensive but its worth it.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank roel s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 11 January 2018

Dear Roel,

Thank you for staying with us at Jumeirah Al Qasr on your recent visit to Dubai.

I am pleased to learn from your review that you enjoyed the high quality of service and facilities within the resort.

We all look forward to welcoming you back, hopefully in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

Our whole family had fantastic winter break here just before Christmas. This was a great time of year to come with the temperature about 26 degrees C. The kids enjoyed the waterpark. The beach was perfect too although the sea was a bit cold at the time ... much better beaches than, say, Greece. The room was fantastic, although I would have preferred something a bit bigger. We chose a room that slept four but the shared sofa bed for the kids was bit small. Getting another room, however, probably would have made the trip too expensive.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Viltvodel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 11 January 2018

Dear Viltvodel6,

Thank you for taking the time to share your experience on TripAdvisor.

I was delighted to read that you had an enjoyable stay with us and that you were pleased with the service and facilities offered within the resort.

I appreciate you recommending The Palace at Madinat Jumeirah and I do hope we will have the pleasure of welcoming you and your family back in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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Reviewed 10 January 2018

This is our 3rd time at Al Qasr and it is always a pleasant retreat for our family. The resort is great and staff are always friendly and will help where the can. The ambiance is super and with Christmas there is a good amount of things to do.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hansvanloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 11 January 2018

Dear hansvanloon,

Thank you for choosing Jumeirah Al Qasr as your Christmas family holiday venue and I am particularly delighted to learn that you and your family had a fantastic staycation.

I sincerely appreciate your wonderful review posted on TripAdvisor, we look forward to welcoming you and your family back, hopefully in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

I lived in Dubai for two years and part of my job was to survey hotels for incoming guests. Al Qasr is my favorite. This is a top notch hotel for service, from the check in process, to the concierge, housekeeping, and even beverage service at the pool. The staff not only provides for your needs. They anticipate them.

The other main reason why I choose Al Qasr is the location. Located in the Madinat Jumeirah, there are a multitude of different restaurant and bar options within a short walk of the hotel. Every major cuisine is represented. The abra and golf cart shuttles are fantastic too.

Simply put, this is one of my favorite hotels in the world!

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank mugro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 8 January 2018

Dear Mugro

I am very pleased to receive your rating of our hotel, as your favourite hotel in the world. Your gracious comment from the top notch service in various area of the resort, the hotel location to the number of restaurants and bars that we have within the resort.

It is certainly very gratifying to receive such compliments especially coming from someone who has experienced many luxurious resort such as you are.

Thank you for taking the time to post a review on TripAdvisor and recommending The Palace at Madinat Jumeirah. We all look forward to welcoming you back hopefully soon.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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