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Reviewed 10 January 2018

great hotel,great atmosfeer,restaurants of high quality,service exceptional.great beach with comfort beds and nice service.just a 2 minute walk and you are in the souk with a lot of restaurants along the waterside.
expensive but its worth it.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank roels192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 11 January 2018

Dear Roel,

Thank you for staying with us at Jumeirah Al Qasr on your recent visit to Dubai.

I am pleased to learn from your review that you enjoyed the high quality of service and facilities within the resort.

We all look forward to welcoming you back, hopefully in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

Our whole family had fantastic winter break here just before Christmas. This was a great time of year to come with the temperature about 26 degrees C. The kids enjoyed the waterpark. The beach was perfect too although the sea was a bit cold at the time ... much better beaches than, say, Greece. The room was fantastic, although I would have preferred something a bit bigger. We chose a room that slept four but the shared sofa bed for the kids was bit small. Getting another room, however, probably would have made the trip too expensive.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Viltvodel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 11 January 2018

Dear Viltvodel6,

Thank you for taking the time to share your experience on TripAdvisor.

I was delighted to read that you had an enjoyable stay with us and that you were pleased with the service and facilities offered within the resort.

I appreciate you recommending The Palace at Madinat Jumeirah and I do hope we will have the pleasure of welcoming you and your family back in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

This is our 3rd time at Al Qasr and it is always a pleasant retreat for our family. The resort is great and staff are always friendly and will help where the can. The ambiance is super and with Christmas there is a good amount of things to do.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hansvanloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 11 January 2018

Dear hansvanloon,

Thank you for choosing Jumeirah Al Qasr as your Christmas family holiday venue and I am particularly delighted to learn that you and your family had a fantastic staycation.

I sincerely appreciate your wonderful review posted on TripAdvisor, we look forward to welcoming you and your family back, hopefully in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

I lived in Dubai for two years and part of my job was to survey hotels for incoming guests. Al Qasr is my favorite. This is a top notch hotel for service, from the check in process, to the concierge, housekeeping, and even beverage service at the pool. The staff not only provides for your needs. They anticipate them.

The other main reason why I choose Al Qasr is the location. Located in the Madinat Jumeirah, there are a multitude of different restaurant and bar options within a short walk of the hotel. Every major cuisine is represented. The abra and golf cart shuttles are fantastic too.

Simply put, this is one of my favorite hotels in the world!

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank mugro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 8 January 2018

Dear Mugro

I am very pleased to receive your rating of our hotel, as your favourite hotel in the world. Your gracious comment from the top notch service in various area of the resort, the hotel location to the number of restaurants and bars that we have within the resort.

It is certainly very gratifying to receive such compliments especially coming from someone who has experienced many luxurious resort such as you are.

Thank you for taking the time to post a review on TripAdvisor and recommending The Palace at Madinat Jumeirah. We all look forward to welcoming you back hopefully soon.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018 via mobile

Paid for by company as we were relocating to the UAE. This hotel complex is in another league. The opulence of this place is nothing I had ever seen before. The colours and textures of the materials used in hotel lobby were quite breath taking. Check in was 1st class, friendly, professional and courteous.
Driven by golf cart to our room which gavecus an opportunity to take in the grounds. Simply beautiful the landscaping and immaculately kept by what seemed to be an army of gardeners. It was like being in a private city within the city.
Room was a king room. Quite stately large king bed which was very comfortable, bathroom majestic with regal fixtures and fittings such as rainwater shower rose and excellent water pressure. Bath sheets a nice touch. Room.was in a very quiet quarter of the redort which was great to get over some initial jet lag. Was asked what newspaper i would like as they had access to every single news paper on tbe planet. I was bowled over, I was able to get the Sydney Morning Herald each day.
We did eat out a lot whilst here. But we did eat breakfast at Mina A'Salam each moring which was quite nice. Can't get good coffee so settled with tea. Good diverse A la Carte menu and smorgasbord.
A must is afternoon tea(High Tea) at Al Fayrooz Lounge in the lobby. Beautiful surroundings looking out toward the Gulf and Burj Al Arab. The bites on offer for afternoon tea is real culinary art with tastes to match.
There's nothing in this hotel i could fault it is very much worthy of a five star resort.

Stayed: November 2017, travelled on business
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 8 January 2018

Dear Michael M,

Thank you for taking the time to share your comment via TripAdvisor. It is certainly very gratifying to know that our guests left the resort with memorable experience of their stay.

I sincerely appreciate that you mentioned every details from the rooms, restaurants, the surrounding of the resort, facilities and services provided.

Once again, thank you for recommending The Palace via TripAdvisor, we all look forward to welcoming you back, hopefully in the near future.

Best regards

Pinar Kartal Timer
General Manager
Jumeirah Al Qasr & Dar Al Masyaf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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