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“Wonderful hotel”

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #14 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 4 weeks ago

Beautiful hotel, the whole resort is of a very high standard, the staff are very friendly and helpful. The rooms are large and very well decorated, and the room attendants were superb, if we needed anything it was there almost immediately. The Abra boats for getting around are awesome. There are plenty of restaurants are bars in the resort as well as 3 other hotels, plenty to see and do. The pool and beach areas are great and again the attendants can't do enough for you.
I would definitely recommend this hotel and we will definitely be returning.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, Managing Director at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 4 weeks ago

Dear Kevin H

I am delighted to learn that you thoroughly enjoyed your recent stay with us and thank you for sharing such a great review via TripAdvisor. We all look forward to welcoming you back to Jumeirah Al Qasr in the future.

Sincerely
Stefan Bollhalder
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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22 - 26 of 3,350 reviews

Reviewed 4 weeks ago

Hotel is without question one of the top in Dubai. Service is some of the best I've ever had, I was sick one day on returning to my room in the evening there was hot chicken soup and a number of comforts to help me feel better. Service button on umbrella on the beach is a great feature

Stayed: September 2016, travelled with family
Thank DonK33y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, Managing Director at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 4 weeks ago

Dear DonK33y

I am pleased to know that the team took a good care of you when you were not well and sincerely appreciate your wonderful comment with regards to the service provided.

I am sure the team will be very happy to receive your comment and we all look forward to welcoming you back to Jumeirah Al Qasr, hopefully soon.

Sincerely
Stefan Bollhalder
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

The reception desk was very accomodating at checkin although we were not informed of the "extras" that we received with our room (i.e. breakfast included and some meal vouchers.) However, with this in mind, Khushru Bhagat the Duty Manager was very helpful to us for an early check in and also working with us to resolve any issues that we had with checkin. He was very attentive and proactive to be sure that we had a pleasant stay. Overall the resort is fantastic, and the staff attentive with many excellent restaurant choices and a great atmosphere. Many thanks to Mr. Bhagat for his attention and follow up to ensure that we had a pleasant stay.

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank IMMPIES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for the wonderful review about Jumeirah Al Qasr that you have recently shared on TripAdvisor.

I am delighted to know that you were overall impressed by the luxurious surroundings in the Resort and the Jumeirah standard of service excellence provided by our colleagues, especially Khushru and Bhagat.

We will be looking forward to seeing you once again in Al Qasr.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Hi,
Just on our last night here, we've had a lovely time.
The Al Qasr hotel is 1st class, we upgraded to executive lounge and I feel that's worth doing. If only for the complimentary drinks between 6 and 8pm.
The executive lounge is great. The staff are all incredible, all welcoming with big smiles ready to take care of you.
Rashid the breakfast Chef is the man, what he can't do with an omelette isn't worth knowing, thanks Rashid.
So Al Qasr is actually one of 4 hotels all joined together, you can use the facilities in all of them and all the restaurants, which is good.
The foods been excellent all round. Pierchic is not worth the money in my opinion.
Pool area is really nice, staff very helpful, even in this sweltering heat. The hotel should provide them with better clothing to help with it though.
The boats that link the hotels are cool, almost like a little Venice.
We've also been on the water sports, paddle boarding is free from 9-11am, which is great. All the guys in the water sports place are great, so helpful. Raphael and Para deserve a special mention.
All in all I've loved it, couldn't recommend enough. Good work team

Stayed: August 2017, travelled as a couple
Thank jonburtenshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for the wonderfully detailed review that you have shared on Tripadvisor with regards to your recent stay in Jumeirah Al Qasr.

Your kind words left nothing to the imagination. For sure, prospective guests who will read your comments will be enticed to experience staying in Al Qasr, for this we are grateful to you.

May the wonderful memories of your stay entice you to return for another splendid holiday.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

We only spent 3 days in this beautiful hotel and we will certainly come back! It has a character and offers great service!!all personnel was polite and very helpful. A big thank you to Wesley, he was an Abras (boat that takes you around Jumeirah hotels) driver. He gave us a tour around and was so kind! We could use the facilities of all Jumeirah hotels(they are all next to each other) and also had the option of dining in many restaurants of the hotels!!we have stayed in other dubai hotels before and we were happy but this one is to come back for sure!!

Stayed: August 2017, travelled with family
Thank veroiagr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 2 weeks ago

Dear Guest,

Allow me to thank you for the review that you have shared on TripAdvisor with regards to your recent stay in Jumeirah Al Qasr.

I am sure, prospective guests who will be reading your comments will definitely be enticed to experience staying in Al Qasr, for this I am grateful to you.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Dubai
#10 Spa Hotel in Dubai
#13 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range: €302 - €1,233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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