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Reviewed 24 October 2017 via mobile

We have just returned from a seven night stay at the Mina a'Salam and recommend both the hotel and staff very highly.
We arrived with [wrong] preconceived ideas of the decoration (excess granite and gold) and were met with understated elegance and tradition. Despite this being the largest hotel we have stayed in, it did not feel crowded: guests disperse throughout the Madinat Jumeirah complex of three swimming pools, spa and gym, private beach and grounds.
The staff were all excellent. They were all keen to engage with you to ensure that any needs were met. They were polite, friendly and always smiling.
Our suites were beautifully appointed: spacious with large comfortable beds and pillows, excellent bath and shower facilities, plus good storage, TV etc. The hotel's toiletries were good quality and replenished daily, including extras like lip balm and eye cream. The only 'moan' I would make is that the waffle robes let the room amenities down: fluffy white towelling robes would be much nicer.
We ate in restaurants throughout the Jumeirah Madinat area and can recommend the dine-around half board package: this buys you vouchers for your stay and a choice of 50 or so restaurants. The menu choices are slightly restricted with the vouchers in some restaurants, but you can 'top up' if you want to. There are also supplements to pay for some of the restaurants too: these can be quite pricey so study the dining experience booklet well before deciding where to go. We mixed it up. We highly recommend the Al'Qasar Friday brunch (180 Dirhams pp supplement) - it's well worth the money with a superb selection of cuisines and plenty of alcohol if you want it. Do note that teens under 21 cannot drink alcohol in Dubai, so the brunches are not good value for them.
We stuck with the beach and small pool area at the Mina' - the Jumeirah Beach Hotel had building works going on; the Al Naseem and Al Qasar pool areas attracted the most children and so were noisier (we have teenagers). Beds were always available and the hotel does not allow beds to be reserved unless you're off for lunch etc (hooray!). Cold flannels and ice lollies are offered and water is provided in ice buckets at the beach and by the pool. If I had to be 'picky' I would say that it's a shame they charge you for water after your initial quota - it's not that it's particularly expensive, but seems a tad mean-spirited in 35+ degrees of heat and considering it's free in the rooms.
Would we return to the Mina a'Salam? Yes, although we've 'done' Dubai now, so it might not happen. We are definitely considering the Jumeirah group's hotel in the Maldives, based on our experience in Dubai.
We had a wonderful stay in lovely surroundings with excellent service. Highly recommended.

Stayed: October 2017, travelled with family
2  Thank DLP63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Mina A' Salam, responded to this reviewResponded 27 October 2017

Dear Guest,

Thank you for taking the time to share a review of your visit with us at Mina A’ Salam.  It was with great pleasure that I learned how much you have enjoyed your holiday.
 
Thank you for sharing your experience on TripAdvisor.  Your comments concerning the excellent service that we have to offer are very pleasing and I am grateful for your kind remarks along with the opportunity to personally recognize the team’s outstanding level of guest service.  I am certain that the entire team will be delighted to learn about your feedback.
 
I sincerely appreciate your recommendations and I do hope to personally welcome you back should you decide to return to Dubai in the future.
 
Sincerely,
 
Andy Cuthbert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

We stayed here for 5 nights then was moving on to JZS. our driver was Kuma lovely man On arrival at main check in was Nasser our room was not quite ready has was quite early morning we was taken to Executive lounge to have a welcome drink & relax for awhile over a lovely breakfast Kevin look after us so wonderful excellent member of staff love this lounge has its adults only. The lounge evening cocktails & food was delicious best lounge we had the staff work very hard keeping our drinks top up thank you Anactia, Kseniya, Abyot keep smiling & ,Win all worked well as a team.

The room had a lovely view of the Burj lovely balcony bed & pillows was very comfy for a good night sleep high quality toiletries excellent shower. House keeping was excellent,
We used the pool plenty sunbeds & water thanks Julius
We had free half board which is great plenty of choice some had extra supplement
review separate to follow
The hotel very beautiful grounds kept very well the Abra rides are a great way to get round to other Hotels & Restaurants.
This hotel an excellent base close to all main attractions. For us we prefer JZS as we found it to be more relaxing as we have been coming to Dubai many years now

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank JanJaneNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Mina A' Salam, responded to this reviewResponded 27 October 2017

Dear Guest,
 
Thank you for taking the time to share such a detailed and complimenting review of your visit with us at Mina A’ Salam.  I am delighted to learn how much you have enjoyed your holiday, and I’m certain that your feedback will serve as inspiration to those who are considering to stay at Mina A’ Salam as well. Your comments concerning the excellent service that we have to offer are very pleasing and I am grateful for your kind remarks along with the opportunity to personally recognize the team’s outstanding level of guest service. 
 
I do hope to personally welcome you back at Mina A’ Salam in the near future.
 
Sincerely,
 
Andy Cuthbert
General Manager

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Reviewed 21 October 2017 via mobile

Have never stayed at the hotel but went for brunch multiple times and absolutely loved it!
-Massive selection of cuisines from all around the world
-Beautiful scenery
-Quite expensive (but definitely worth the cost)

Stayed: October 2017, travelled with family
2  Thank Maddy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Mina A' Salam, responded to this reviewResponded 27 October 2017

Dear Guest,
 
Thank you for taking the time to share your feedback from your brunch experience with us at Mina A’ Salam, I am so pleased to read of how you enjoyed dining with us and I appreciate you recommending our Hotel on TripAdvisor and for the positive rating of your experience. 
 
I look forward to the opportunity of welcoming you again in the near future.
 
Sincerely,
 
Andy Cuthbert
General Manager

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Reviewed 19 October 2017 via mobile

This was our first visit to Dubai and we booked via Emirates Holidays and took the half board option. Upon arrival customer service was outstanding. Travelling by Abra around the resort was easy and especially when we were given a free tour by our driver the very first time we sat in one. As for the hotel our two Arabian rooms with a interconnecting door were perfect as my son's had their own space and we had ours. Each room was serviced twice a day and was spotless, a credit to the hotel management. All facilities at the resort were excellent and attention to detail spot on from free water and ice creams to an abundance of fresh towels.
As stated before we took the half board option which was fine, paying for drinks on top which as you expect in Dubai do not come cheap. The quality of food and choice was first class.
One thing which is reasonably priced in Dubai is a taxi and we travelled to malls and Atlantis during our visit.
My family stated it was the best holiday of their lives and the Mina A'Salam and rest of the complex are the main reason for that. We cannot wait to return.

Stayed: June 2017, travelled with family
2  Thank Walmley_Villa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Mina A' Salam, responded to this reviewResponded 27 October 2017

Dear Guest,
 
It is with great pleasure to read your wonderful review of Mina A’ Salam.  I am so pleased to learn of how you value our hotel and I would like to express my sincere appreciation to our hotel facilities and services. Indeed, we do pride ourselves on our fabulous team of colleagues who is equally grateful for your warm acknowledgement of our efforts to exceed your expectations.
 
Thank you for making Mina A’ Salam your destination of choice.  We certainly look forward to welcoming your return, hopefully in the near future.
 
Sincerely,
 
Andy Cuthbert
General Manager

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Reviewed 16 October 2017

stopped here for two nights on way back to UK from Australia and absolutely loved it. An incredible hotel with lovely, friendly staff, great facilities and luxurious, immaculate rooms. Perfect for adults and children alike Will definitely be back!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank lewis b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGeneralManager, General Manager at Jumeirah Mina A' Salam, responded to this reviewResponded 17 October 2017

Dear Guest,

Thank you very much for your review of Mina A' Salam on TripAdvisor, I am delighted that you have enjoyed your brief stay with us and I'm hoping that you will be able to visit us once again sometime in the near future.

With best regards

Andy Cuthbert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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