So being a resident of Dubai, I decided to spend a long weekend checking into Mina A' Salam during the national day weekend. We figured that with small kids (age 3 & 2) this was the best 'vacation'. We checked in as 2 families taking a couple of rooms. I was surprisingly impressed by the hotel and its facilities. The rooms were great. The facilities even better. The kids LOVED the boat rides and we loved the restaurants & ambiance. It would almost be perfect except for the attitude of several staff members. As a group we experienced rude staff on 3 occasions over 2 days. Minor challenges where the staff were losing their temper even before we asked a question. We saw them do it to other guests too. This was highly surprising and we even logged a customer complaint and were told that it was due to the rush during the national holidays and the staff were stretched. I always say that to truly think about a 5 star experience you need to see a hotel when it is operating at full capacity. This is where you will really see the challenges and priority of the hotel. Unfortunately on this count Mina A' Salam fell a bit short. Overall I still strongly recommend this hotel. Dont miss it!
- Official Description (provided by the hotel):
- Completely refurbished in 2015, Jumeirah Mina A'Salam, the heart of Madinat Jumeirah Resort, is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished, with private balconies overlooking the sea, offering authentic Arabian experiences on a beach front location with family friendly service. Meaning 'Harbour of Peace', the hotel forms the gateway to Madinat Jumeirah. It's the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 40 world-class restaurants, bars and cafes, Talise Spa and a traditional souk. You'll see just how much is on offer - and why this luxury resort is the jewel of Dubai. ... more less
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- Also Known As:
- Mina a` Salam At Madinat Jumeirah Hotel Dubai
- Mina Salam Hotel
- Mina Salam Dubai
- Mina Al Salam