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“Almost perfect.... almost...”

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Jumeirah Mina A'Salam
Ranked #46 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 28 January 2015

So being a resident of Dubai, I decided to spend a long weekend checking into Mina A' Salam during the national day weekend. We figured that with small kids (age 3 & 2) this was the best 'vacation'. We checked in as 2 families taking a couple of rooms. I was surprisingly impressed by the hotel and its facilities. The rooms were great. The facilities even better. The kids LOVED the boat rides and we loved the restaurants & ambiance. It would almost be perfect except for the attitude of several staff members. As a group we experienced rude staff on 3 occasions over 2 days. Minor challenges where the staff were losing their temper even before we asked a question. We saw them do it to other guests too. This was highly surprising and we even logged a customer complaint and were told that it was due to the rush during the national holidays and the staff were stretched. I always say that to truly think about a 5 star experience you need to see a hotel when it is operating at full capacity. This is where you will really see the challenges and priority of the hotel. Unfortunately on this count Mina A' Salam fell a bit short. Overall I still strongly recommend this hotel. Dont miss it!

Room Tip: Choose a room facing the sea.
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  • Stayed: December 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank G_the_Globetrotter84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 29 January 2015

Dear Guest

Thank you for choosing to spend the National Day holiday with us and for taking the time to share your experience on TripAdvisor.

I am happy to learn that you and your family enjoyed the resort's products and facilities, however concerned over your feedback regarding the attitude of some of our colleagues. I thank you for sharing this with us and would very much appreciate if you could please contact me directly via contact details which I will send you directly, so that we can get further details of the shortfall.

Once again, thank you for recommending our hotel and we all look forward to welcoming you and your family back to Mina A'Salam in the future.

Best regards
Shashank Vatsa
Director of Rooms

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1,022 - 1,026 of 2,937 reviews

Reviewed 27 January 2015

This hotel met and exceeded my expectations. It is part of a large resort development that includes numerous restaurants as well as shopping and entertainment venues. The staff is exceptionally well trained and accommodating, with room service multiple times per day, and no amenity ever left unreplenished. The plate of welcoming fruits and dates was also a nice touch, as was the evening turn-down service. I cannot complain about my construction-obstructed view of the Burj al Arab since I knew about that up front, and, in turn, got a reduced room rate. This was the Arabian Development Site construction, and I was never bothered by any noise. There were multiple breakfast venues to select from, and I took the nearest one (can't remember the name). It was over-the-top excellent, with every imaginable breakfast food available, including multiple types of salmon, deluxe omelettes, fruits, cheeses, lamb keema, ...just everything. The private beach is also beautiful, with umbrella/chair/drink service (the cocktails are quite expensive: 2 long vodka tonics were over $35 if I remember correctly, but well worth the luxury moment!). It's quite an experience to swim (in November) in the warm Arabian (aka Persian) Gulf waters, with the Burj al Arab towering out of the water. One shortcoming in the otherwise fabulous hotel room (looks just like it's pictured on the hotel's website) was that, whereas pretty much all toilets in UAE have an adjacent spray/wash hose, none was present here. It just struck me as an odd omission for an otherwise over-the-top luxury hotel. Re the overall Jumeirah resort, within which Mina is situated, you can either walk around or commute by electric boats, which take you where you want to go when you want to go. The drivers are super friendly; the boats are electric, to avoid spoiling the pristine air. The water is so clean you can count the myriad fish. I visited some of the other hotels and they're even posher yet (probably in the $1000/night range, while I was paying around $400/night. The spa is superb, and well worth the price. Get their 'signature' treatment. Well, you just have to go there to experience your own thousand and one Arabian nights! Simply wonderful! -One more thing: at checkout there was some confusion about breakfast charges on my bill and, to dispatch the confusion, all these charges were simply removed without debate. Here the customer is truly king. Pack your bags!

Room Tip: Avoid the Arabian Development Site side if you want a better view (it will also cost more). I stayed...
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  • Stayed: November 2014, travelled on business
    • Value
    • Location
    • Service
3  Thank edelstein7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 29 January 2015

Dear Guest

I am very delighted to read through your review following your recent stay with us at Mina A'Salam. Thank you for taking the time to post this on TripAdvisor and I am also happy to know that you managed to enjoy the resort although you were on a business trip.

Sincere thanks for all your complementing comments especially with regards to our Arabian Development Site View room, we look forward to welcoming you back to our hotel in the future.

Best regards
Shashank Vatsa
Director of Rooms

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Reviewed 26 January 2015

Once again this property was flawless in its execution. Our stay this occasion was a very short one however we were still impressed with the high level of the facilities, cleanliness of the rooms and helpfulness of the staff. There are many 5-star establishments but this one wins for me based on location, suitability for families and 5-star luxury at reasonable prices.

Room Tip: Try if possible to get a sea-facing room or even better a private villa if you can afford the surcha...
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  • Stayed: January 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Tyronev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 26 January 2015

Dear Guest

I am delighted that you enjoyed your return to Mina A'Salam although you were on a short stay this time. Our sincere appreciation that you took the time to share your wonderful and memorable experience on TripAdvisor. We certainly look forward to welcoming you and your family back to our hotel in the future.

Best regards
Shashank Vatsa
Director of Rooms

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Reviewed 24 January 2015

Having stayed at the Mina many times before we know how wonderful this hotel is but at Christmas it is even more appealing.Top marks for the staff who look after the decorations in the resort.
The staff make every stay that extra bit special,special mention must go to Gisele,Shashank and Rakesh,and particularly the excellent Club Lounge staff under Laura's guidence who are that extra bit special and always make our stay so enjoyable.
Regarding the building work next door,if you choose the Arabian Development Room then of course you will be disturbed,just chose different room type.

Stayed: December 2014
2  Thank Seaneeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 26 January 2015

Dear Guest

Thank you for choosing to celebrate the Festive Season with us and I am thrilled to read through your review especially the profile picture of our Club Lounge team. I am sure they will be equally happy to receive your feedback.

Once again, thank you for taking the time to share your experience on TripAdvisor, we all look forward to welcoming you and your family back to Mina A'Salam in the future.

Best regards
Shashank Vatsa
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2015 via mobile

Dont be fooled by the glitz and glam of the restaurants and gorgeous surroundings. For the rates we paid including being in the club lounge as well our experience was surely not in line with the high prices we paid. Firstly when we arrived we were asked our names and told to wait at check in counter line. Only after a while we were told that check in was upstairs at the club lounge. That truly didnt seem like a good start after a long flight of almost 8 hours.On the second day my husband was looking for help with sending our shopping bags to our room so we could have a drink in the lounge after a long day outside. He was sent to 3 different counters before we finally got some help with the last staff waving his hands saying "its not my job" which was rather rude response to a guest if you ask me. And to top it off on the third and last day when we were checking out at the executive lounge and I asked if I could order a quick meal before I leave I was told that no food can be sent to the lounge from any kitchen which I find just ridiculous. The lady then said she would try and called the kitchen to ask and I heard the entire conversation that wasnt in English but in their native language which happens to be mine as well but because I dont look it they assumed I wouldnt understand. And it basically was of annoyance of my request and again that they are too busy they cant do it and to ask me to go eat in the restaurant and to my disgust the hostess answered " she probabably wont want to pay for the brunch". Finally they said ok over the phone but I would need to wait for 45 mins to an hour. I have never been so insulted that way and treated with so much disrespect as a paying guest in suppposedly one of the 12 best hotels in the world. Its my first trip to dubai and has turned out to be the worst hotel stay ever. Hotel is luxurious but the staff are badly trained and always look hesistant to help.
Wont book here again. And I suggest neither do you.

Stayed: January 2015, travelled on business
12  Thank Amrit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 28 January 2015

Dear Guest

Thank you for staying with us on your recent visit to Dubai and I would like to thank you for taking the time to share your experience via TripAdvisor.

Allow me to profusely apologize for the shortfalls that you had experienced on several occasions during your recent stay at Mina A'Salam. I would very much appreciate if you could please contact me directly so that we can obtain further details from you and take all the necessary actions to avoid the same from taking place in the future. I will be sending my contact details to you directly.

Once again, thank you for bringing this up to our attention. In the meantime, I remain

Sincerely yours
Shashank Vatsa
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Mina A'Salam

Address: Jumeirah Road, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Dubai
#14 Business Hotel in Dubai
#15 On the Beach Hotel in Dubai
#28 Romantic Hotel in Dubai
#34 Spa Hotel in Dubai
#42 Luxury Hotel in Dubai
Price Range: €241 - €1,065 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Mina A'Salam 5*
Number of rooms: 292
Official Description (provided by the hotel):
Completely refurbished in 2015, Jumeirah Mina A'Salam, the heart of Madinat Jumeirah Resort, is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished, with private balconies overlooking the sea, offering authentic Arabian experiences on a beach front location with family friendly service. Meaning 'Harbour of Peace', the hotel forms the gateway to Madinat Jumeirah. It's the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 40 world-class restaurants, bars and cafes, Talise Spa and a traditional souk. You'll see just how much is on offer - and why this luxury resort is the jewel of Dubai. ... more   less 
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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