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“Breathtaking!”

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Burj Al Arab Jumeirah
Ranked #31 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 5 March 2012

We could only afford one night here, and I was worried that as we weren't hugely rich that the staff would be a bit snooty with us. But on the contrary, they seemed delighted that we were so happy to be there!

Check in - you never really feel like you are checking in - an elegant lady greets you at the door with refreshing cold face towels and stuffed dates, and shows you the fountains and the foyer (and rescued our daughter from japanese photographers, bizarre!), and takes you in the lift to the right floor to meet your butler! We'd asked for a high floor facing the madinat and were delighted to be given just that.

Room - well that's an understatement, it's bigger than a normal apartment! Downstairs is a lounge, office area, dining table, bar area and d/s loo. Up the sweeping staircase with chandelier, you have a dressing area, huge bathroom with jacuzzi tub and walk in shower, and the bedroom which also has a lounge area. Mirrors on the ceiling ;-) Decor was stunning, I was expecting glitzy red and gold but ours was quite tasteful really in purples and blues. Then started the 'freebies' (well, I suppose they're included in the price) - full size Hermes toiletries for him and her, beach bag, gift packs for the kids, slippers, stuffed date selection, biscuit selection, and bottle of red wine. Our butler was happy to point out all the stuff we could take home, it was so lovely!! Kids were 9 and 10 so in the evening they converted the sofa bed for one, and brought a single bed in for the other. Place was so huge you didn't even really notice!

In the evening there were more pressies - a tray of little chocolates, G&Ts for us and sparkling apple juice in champagne glasses for the kids. So my advice would be resist the minibar (at 40AED for a coke!) and wait for the freebies!

Pool - not the largest of course, as it's on the man made island around the base of the building. But perfectly adequate. One main pool, with swim up bar, and one v shallow one for tots. Attentive lifeguards. And the treats kept coming - 1st a coolbox delivered to our sunbeds containing Evian facial spray, cold scented flannels and bottles of mineral water. Then an hour later, saucers of jelly beans. Another hour later, little boxes of warm popcorn! The staff were fab, you weren't allowed to do anything for yourself eg move a sunbed or do the parasol, they wanted to look after you. The views are lovely from round the pool - of the building itself, and both shorelines, and out to sea. It's like being on a stunning cruiseliner.

For a change of scenery, check out the indoor pools on Floor 18. There's a mixed one, and a ladies only one. The ladies one has a stunning view, and gets the sunset, but both are worth checking out if poss!

View of atrium - this is stunning - obviously you can gaze up into the atrium from the ground floor lobby, but also make time to take the lift to fl 18 and look down, it's quite something.

Restaurants - well I'll be honest, we couldn't afford them, so we ate back on the shore at the Madinat Jumeirah. Breakfast was included though, at Bab Al Yams, and it was fab - just a perfect little selection of everything you could wish for eg I made cream cheese and smoked salmon bagels from the buffet. The other restaurants looked amazing too. We did treat ourselves to cocktails up in the skyview bar, which has amazing views over the sea and the coastline to either side. Very expensive but v special. Book ahead if you have a particular timeslot in mind.

Staff - superlative. They were so friendly, and good at their jobs, and pleased to be looking after you. They all seemed to know your name, and could even tell you where the other members of your family were if you got separated! Our favourite butler was Richard, who insisted on organising our onward transport in a complementary hotel mercedes - we'd asked for a buggy, but he said 'no guest of mine is leaving the Burj in a buggy'!!

I would desperately love to return, it's a top 10 life experience for sure. Hope some of this is helpful.

Room Tip: we asked for a high floor facing the palm, and got just that, fab!
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  • Stayed: February 2012, travelled with family
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12  Thank tiaraflipflops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for your fantastic review on Tripadvisor, following your visit on February 2012.

I am delighted to learn that your stay with us was enjoyable and you particularly liked the opulence, facilities and amenities of Burj Al Arab and its suites; the personalized services of our staff members. I have conveyed your compliments to Richard from Butler Service, who is certainly pleased to see that his efforts are so well appreciated.

It is through your invaluable feedback that we continually aspire to deliver the ultimate experience Burj Al Arab is renowned for, and exceed your expectations in every visit.

Along with my team, I certainly look forward to welcoming you back to Burj Al Arab very soon and to continuing to ensure your future stays with us will provide you with fond memories.

Yours sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,334 - 2,338 of 4,364 reviews

Reviewed 5 March 2012

Classy interiors.......gold and shimmer everywhere! Very beautiful architecture! Rooms were also very well kept. Great staff

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 639g_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for taking the time to post your fantastic review of Burj Al Arab following your visit in February 2012.

Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations in every visit.

Along with my team, I certainly look forward to welcoming you back to Burj Al Arab very soon.

Yours sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2012

Although you pay extra for a Rolls Royce pick-up from the airport, it's worth it (just at around £200) as you are greeted from the plane and whisked through customs without the need to queue or talk to anyone. You're not even allowed to touch your cases as someone does that for you then you are taken straight to the Rolls and presented with a bottle of Evian and a CD menu, a but old-fashioned but a nice touch.

When you arrive at the hotel you have 5 or 6 people to greet you and provide you with towels and dates. You are escorted to your floor and introduced to your Butler. There are 3 Butlers per floor working 8 hours each and they can't do enough for you. Do tip the people who bring your cases up, 10 Dhs is probably sufficient. I have read reviews that you shouldn't tip the Butler on day one as he will keep coming back for more. It's tricky though as you may have more dealings with one than another and may want to tip someone who is not there when you check out. 100 Dhs is fine for a tip unless he really goes above and beyond.

The rooms are enormous. Downstairs you have a cloakroom with gold taps (but formica worktops) a study area, coffee machine with capsules, fresh fruit and a bottle of non-alcoholic bubbles. Huge TV, everything is remote, even the vast curtains and the views are incredible. Large sofas and a dining table. Then it's up the sweeping staircase to the bedroom suite. The bedroom is huge with the finest fabrics and furnishings, a TV that comes out of the sideboard, lounge area, mirrored-ceiling above the bed etc. The bathroom is vast and has everything you need, including full-sized Hermes toiletries, although only one per stay and not replaced every day. Separate Jacuzzi and huge bath. Lovely.

The dry cleaning service is very good too.

The breakfast is very good, not the best in the world but very good. The restaurants are overpriced and not worth it, but the Skyview bar is worth a visit for the views and you can have any cocktail imaginable. Expect to pay £20 for a drink.

The staff are fantastic, they cannot do too much for you. Even when I tried to move the parasol, someone came running out to do it!

This is an incredible experience and well worth it, even if only once. £1200 a night in the summer and around double in peak season isn't cheap, but for a honeymoon or 40th etc, it really is worth the hype.

Room Tip: All rooms are amazing, go for a high floor though for the best views.
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  • Stayed: August 2011, travelled as a couple
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7  Thank Maxxxsensation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for taking the time to post your fantastic review of Burj Al Arab following your stay in August 2011.

I am delighted to learn that you had a memorable stay with us. I have conveyed your compliments to all my colleagues and they are certainly pleased to see that their efforts are so well appreciated.

Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations in every visit.

Thank you for your patronage. We certainly enjoy looking after you and I look forward to welcoming you back to Burj Al Arab very soon.

Yours sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2012

One of the nicest hotels I have ever stayed at... worth staying here is money isn't an issue, if so stay elsewhere. Had a panoramic suite on a lower floor, very clean and spacious room with multiple views. All amenities in the room were top notch as expected. Customer service was great with people on hand to serve with the push of a button.

Included in package was airport transfer and breakfast. Both worked out well. Very elegant property with a sense of exclusivity. Only hotel guests can enter the property.

If you have money to spend, stay here!

  • Stayed: February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 6 March 2012

Dear Guest

It is with great pleasure to read your very kind review. I am so pleased to learn of how you value our Hotel and I would like to express my sincere appreciation for the positive feedback.

We at Burj Al Arab, make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking the time to share your personal experience and acknowledge our facilities and services.

Thank you for making Burj Al Arab your destination of choice. We certainly look forward to welcoming you back, hopefully in the very near future.

Sincerely

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2012

We have travelled to Dubai extensively, this time we decided to give the Burj a try, my husband has stayed before and has asked for years to book again. I felt our children were too young before, villas with pools work well with very young babies and children.

It has to be said that most people find this hotel amazing. It is an iconic hotel and of course it is very impressive. The hotel as far as I can see have definitely stepped up the security which I was very pleased to see and the wonderful welcome - the staff traditionally and rather beautifully dressed impressed my daughters no end (A real princess Mummy my three year old gasped!) The suites are to die for, and although very indulgently and colourfully decorated for most tastes you could not help but enjoy the grandness of it all. The hotel does really reflect the Arabian culture and love for all things gold and shiny, and it is beautiful in its own unique way. The suite was immaculate, even by my standards and the view was just stunning (20th floor) The pool room, kitchen, lounges and duplex style bedrooms complete with various bathrooms was a wonderful setting with views to the sea as well as land. It was enjoyable to sit and simply look at the view (which was ever changing) for an hour or two.

The butler and the service of all of the team was razor sharp. Every single thing aspect of the hotel has been meticulously considered, such is the attention to detail you find yourself enjoying the most simple past times such as ordering drinks, snacks. The dinner was exquisite, and the breakfast divine.

The bedrooms were extremely comfortable and peaceful. Although for me the mirror above the four poster bed was abit much!!! I may need to request a room without that in future, but some may like it!!

The pool was fabulous, quite small as you would expect as they have limited space ~ but very good, lots of loungers to choose from on manicured grass and around the pool. The little trees and the sound of the sea gives the pool area a very welcome holiday feeling with the added sophistication of little Burj pool boxes containing Evian spray, chilled scented towels, cold water and snacks. Everything was absolutely perfect ~ the service immediate and attentive. My children enjoyed the pool, the childrens robes and slippers and the little bag of Disney cosmetics. Well done to the Burj for getting this right for families.

The beach area was very good with the view of the hotel, lot of lounger, fantastic beach staff (One in particular pleased me no end by providing lunch for my children at a moment's notice and when the kitchen was in fact closed - thank you for that) The beach toys given also meant we had a blissful morning on the beach with happy children.

There is little I can say beyond the fact I was not really excited about this part of our trip, but in fact I very much enjoyed this hotel, much more than I thought I would and can well believe it is one if not the best hotel in the world, I dont think there is anything more they could do to win the title - they have thought of everything.

Room Tip: Ask for a room as high as possible
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  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Pyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for your fantastic review on Tripadvisor, following your visit on February 2012.

I am delighted to learn that your stay with us was enjoyable and you particularly liked the opulence, facilities and amenities of Burj Al Arab and its suites; the personalized services of our staff members. I have conveyed your compliments to all the staff members and they are certainly pleased to see that their efforts are so well appreciated.

It is through your invaluable feedback that we continually aspire to deliver the ultimate experience Burj Al Arab is renowned for, and exceed your expectations in every visit.

Along with my team, I certainly look forward to welcoming you back to Burj Al Arab very soon and to continuing to ensure your future stays with us will provide you with fond memories.

Yours sincerely,
Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Burj Al Arab Jumeirah

Address: Jumeira Road | Umm Suqeim 3, Dubai 74147, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 On the Beach Hotel in Dubai
#12 Business Hotel in Dubai
#16 Family Hotel in Dubai
#24 Romantic Hotel in Dubai
#24 Spa Hotel in Dubai
#29 Luxury Hotel in Dubai
Price Range: €1,464 - €3,198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Burj Al Arab Jumeirah 5*
Number of rooms: 202
Official Description (provided by the hotel):
The distinctive sail-shaped silhouette of Burj Al Arab is more than just a stunning hotel, it is a symbol of modern Dubai. Yet for all the wonder this stunning structure provides when you finally see it in person, it is the service within that really makes the Burj Al Arab so extraordinary. Repeatedly voted the world's most luxurious hotel, this magnificent destination offers you the finest service and facilities throughout - right down to an optional chauffeur-driven Rolls Royce. Burj Al Arab suite-only accommodation offers discreet check-in within your rooms, a private reception on every floor and a host of personal butlers, each a warm messenger of our unparalleled hospitality. Come and experience it for yourself. ... more   less 
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Also Known As:
Burj Al Arab Dubai
Burj Al Arab Rates
Seven Star Hotel Dubai
Burj Al Arab Hotel Dubai
Dubai Burj Al Arab
Al Arab Burj Hotel
6 Star Hotel Dubai
Burj Al Arab Price

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