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All reviews al barsha emirates mall metro station special thanks front office burj khalifa adnan indian ms
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Reviewed 2 December 2020 via mobile

This is the worst hotel I've ever been. I don't recommend this hotel to anyone. The staff is unprofessional. Receptionist Adnan rude and unprofessional. We were waiting 2 hours and wanted to our money back. At the first we talk with him politely but he was rude. Very unprofessional with the guests.!!!
Then after 2 our waiting they give us suite room because of we were tired we stayed there. Suite room was also old, in the bathroom was issue water was not going because of the shower door isn't properly closed. After taking shower the all bathroom was on the water. And chairs, carpet and room wasn't clean. There are so many issue that I didn't write.
Hotel is very old, not clean. Bathroom and carpet are very dirty. Everything is old. Breakfast was not good. Food is not fresh and very small options to eat. Gloserys was not good quality.
Receptionist
Terrible hotel

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank akmoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2020 via mobile

we was waiting 1,5 hour to check in because the room was not clean. after waiting finally we came in to the room but the bathroom was so smell bad. room was so terrible and old not clean. lamp and refrigerator wasn't working. then we come to the reception but there aren't another room and we wanted our money back but receptionist indian guy didn't give payment. we are still waiting.
awful terrible hotel. I never come back.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank X2060IT_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2020 via mobile

Hotel is beautiful and at a good location very near to mall of Emirates. We stayed 16days and 15nights in a hotel.

Special Thanks to Guest Relation Manager Peter and his team ( Vandna, Raj, Nasirand Adnan ) they make our stay wonderful by helping us. Peter has a great personality and very humble person. Always ready to help. They all always smiley and ready to help situation.

Just got disappointed with Housekeeping staff, very limited service and it takes ages to deliver. They give limited count number of sugar and tea bags and coffee which is very disappointing. Infact for this amenities we need to call them everyday to bring it. That's very worst performance by the housekeeping staff. But one persona in housekeeping makes special is Deborah, always warm welcome and cheerful.

Restaurant staff is good special thanks for Laura who served us everyday. Buffet varieties us also very limited. Everyday have the same items hashbrown, boiled egg, sausages, bacon, beans and porridge. No other varieties. Very poor choice of fruit. Very limited. Buffet I will underrate it.

Date of stay: November 2020
Trip type: Travelled with friends
Thank Mohazzib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2020

I like this hotel it's really comfortable and the receptionist lady Miss Michelle was really nice. She's really fast and kind. She's really helpful during the stay and she was really friendly. She deserve to get promoted. I really appreciate her work. Thank you Miss Michelle.

Date of stay: September 2020
Trip type: Travelled solo
Thank Summer_Park_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2020 via mobile

U will find ur self staying on a shared apartment as all guests are opening the door rooms and sitting on the corridor.
No privacy at all.
The room service not changing the towels they are taking it during the room cleaning and left room without any towels .

The response of reception is so slow and they don’t care about ur request.

Don’t recommend it at all however it is around 500 metres to Emirates mall .

Date of stay: September 2020
Trip type: Travelled on business
1  Thank Ibrahimdigital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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