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Reviewed 8 April 2021 via mobile

Stayed in this hitech brand new hotel on March/21, the hotel super new, advanced with spacious and modern rooms. Check in was fast and smooth, room allocated suited our preference especially liked the design of the rooms, so convenient. Breakfast was typical 4* , the waiters did their best to please us and make our stay memorable. The hotel concept is more for business & living, rather than leisure, located nearby airport which makes it convenient for businessmen, however there are a lot of families enjoying. Pool and gym was great, staff so accommodating, special thanks to Ahmed Abbas and Lakmal Asanka for making me n my family happy!!! Definitely will be back and/or will recommend your hotel to my circle!

Date of stay: April 2021
Trip type: Travelled with family
Thank Zu1fi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Abbas, Guest Services / Front Office at Grand Mercure Dubai Airport Hotel, responded to this reviewResponded 3 weeks ago

Dear Zulfi,

Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Dubai Airport.

We are truly delighted to read that you had an amazing stay and that you enjoyed the overall facilities and services of the hotel such as the buffet breakfast options, the stunning glass bottom rooftop pool and the excellent level of service provided by our colleagues.

Thank you for recommending us to your friends and it would be our great pleasure to welcome you back soon.

Best Regards,

Ahmed Abbas
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2021 via mobile

Good, clean, all new, quiet room, good walls that you dont hear neighbors, very attentive stuff. Thanks to therapist Rainly in massage , because he really knows what to do. Only one thing what maked me suffer is parfume everywhere as i have allergy. very good restaurant downstairs you can shoose what you want , in stylish dining room and all is tasty.

Date of stay: March 2021
Trip type: Travelled solo
1  Thank dariahon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Abbas, Guest Services / Front Office at Grand Mercure Dubai Airport Hotel, responded to this reviewResponded 27 March 2021

Dear darlahon,

Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us.

We are truly glad to know that you had a memorable experience with us and we certainly look forward in welcoming you back soon.

Best Regards,

Ahmed Abbas
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2021

I found a Very good services, so nice view & location, very cleaned room, delicious food, good hospitality, professional & smiley crew, very big room, near to metro station, I spent a very amazing vacation in this hotel,
Very helpful mangers Mr Ahmed Abbas & Mr Mohammed Farouk.

Room tip: big room, nice view, iron, hair dryer, kettle, wide & cleaned bed, shower gel, shampoo, towels, clothes hangers, blackout curtain
Date of stay: March 2021
    • Rooms
    • Cleanliness
    • Service
Thank NesmaIbrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Abbas, Guest Services / Front Office at Grand Mercure Dubai Airport Hotel, responded to this reviewResponded 27 March 2021

Dear NesmaIbrahim,

Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us.

We are truly glad to know that you had a memorable experience with us and that you enjoyed the prime location of the hotel, the spacious rooms, the culinary offerings and the level of service provided by our colleagues.

We certainly look forward in welcoming you back soon.

Best Regards,

Ahmed Abbas
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2021 via mobile

Stayed 10 days and was excellent ,especially the dedication of team Joe, Erika,Aly,Nithin,Chef Greg etc .A very happy morning start with a good breakfast with their service oriented presence.Wish to be there again with them next time !!!Fabio

Date of stay: March 2021
Trip type: Travelled on business
Thank Fabiogeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Abbas, Guest Services / Front Office at Grand Mercure Dubai Airport Hotel, responded to this reviewResponded 27 March 2021

Dear Mr. George,

Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us.

We are truly glad to know that you had a memorable experience with us and that you enjoyed the culinary offerings for breakfast at our Walima restaurant and the level of service provided by our colleagues.

We certainly look forward in welcoming you back soon.

Best Regards,

Ahmed Abbas
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2021

This Hotel is a Hidden GEM, staff is incredible with the guest special shout out to Mr. Ahmed Abbas who went the extra mile to accommodate all my requests.
Breakfast Buffet nice but due to covid 19 the service is slow but the food is excellent.
the see thru pool is a sight to see.
amazing overall experience.
I just wish to get a free complimentary night after having stayed here for almost a week.

Date of stay: March 2021
    • Value
    • Location
    • Service
Thank vkya2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Abbas, Guest Services / Front Office at Grand Mercure Dubai Airport Hotel, responded to this reviewResponded 1 April 2021

Dear Ms. Vyka,

Thank you for sharing your review on TripAdvisor following your recent stay with us.

We are glad to know that you had a memorable stay with us and that you consider our hotel to be a hidden gem. The team is also delighted that you appreciated the outstanding level of service they have done.

We hope we will have the opportunity to welcome you back soon.

Best Regards,

Ahmed Abbas
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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