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Reviews (4,212)
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2,076
1,651
388
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2,076
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Reviewed 5 April 2018

The location of free shuttle bus stop in Terminals is not clearly described. It took me 30 minutes to walk terminal up and down to find the location of Shuttle bus stop. My luggage was heavy and not easy to carry. I asked few airport clerk about shuttle bus stop, no one could advise.
The bus stop is at the 3rd lane on the bottom DEPARTURE LEVEL . The bus is white color small toyota without Hotel labels , just an A4 sheet of paper with name of the hotel on the windscreen.

  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Sinus24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexi A, Manager at Premier Inn Dubai International Airport Hotel, responded to this reviewResponded 3 May 2018

Dear Sinus24,

Thank you for your review. I would like to sincerely apologize for the inconveniences you encountered with the shuttle buses and wanted the opportunity to explain.

We offer complimentary airport shuttle services to Terminals 1 and 3, in the Arrivals area, and for Terminal 2, in the Departures area. Unfortunately due to the complexities of the airport structures and roads, it is not possible to do both Arrivals and Departures at each Airport Terminal since it would add significant time to the journey. Lastly, we are in the process of branding these buses which would surely be more noticeable at first glance.

Thanks for your constructive feedback and for sharing your comments with us. We hope to see you again soon and wish you all the best.

Kind Regards,

Alexi Antoniou,
Operations Manager

Book our best available rates through our brand new Premier Inn Website.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

I am a regular guest and advise my friend for it. Has got a good privacy protocol. The towels should be new ones as the existing towels seemed to be used. Refreshment should be added to the room and can be charged to guests if they are used .

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aqadeersayeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Perfect location for travellers passing by Dubai Airport. Friendly staff, nice rooms, good food, lovely pool on the rooftop (not big but enough for relaxing). Taxi always available outside, shuttle bus from/to the airport.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Alberto03L1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexi A, Manager at Premier Inn Dubai International Airport Hotel, responded to this reviewResponded 3 May 2018

Dear Alberto03L1980,

Thank you for taking the time to share your feedback with us. I was pleased to read that you believe our location is perfectly suited for travelers passing through Dubai Airport. Moreover I was glad that you enjoyed our roof-top pool, nice rooms, good food and friendly team.

We look forward to the next opportunity of welcoming you back the next time your travels take you through the city of Dubai.

Kind Regards,

Alexi Antoniou,
Operations Manager

Book our best available rates through our brand new Premier Inn Website.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

WeI stayed here for two weeks. The staff were so friendly. They always see to it that their guest are in good situation. Always keep the room tidy and respect the guests privacy whenever it is required special mention to Soc from housekeeping who always cleaned our room during our stay.Foods are satisfactory. Excellent service from the staff.

Room Tip: Airport view
Stayed: March 2018, travelled as a couple
Thank pa0lin02018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Its a good hotel to stay specially it is very close to airport,staff was friendly rooms were clean but not as spacious hotel offers shuttle to pick and drop from airport and other city attractions but you have to be there on time to avail this service.there are no stores closeby this hotel,food delivery was prompt if ordered from outside restaurants over all its good value for money.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mosman308862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexi A, Manager at Premier Inn Dubai International Airport Hotel, responded to this reviewResponded 8 April 2018

Dear Mosman308862,

Thank you for your review. I was glad to read that overall, you enjoyed your stay at our hotel.

I was pleased that our location met your needs and that you found our rooms clean and our team friendly. Indeed we try to keep our shuttle service prompt and on time as many of our Guests' are time conscious due to their short time in Dubai.

I am glad that you found our hotel as being good value for money and we hope to have the pleasure of welcoming you back again soon. I also hope that the next time you have an enjoyable stay or where we manage to meet or exceed your expectations, we are able to get a higher score as a reflection of the service. Thank you.

Kind Regards,

Alexi Antoniou,
Operations Manager

Book our best available rates through our brand new Premier Inn Website.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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