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4,496
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95
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All reviews jumeirah beach side sea view beach mats luxury room infinity pool public beach swim up bar restaurants and shops junior suite sun loungers excellent hotel the club lounge during ramadan five star hotel special thanks long flight early check
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Reviewed 15 September 2018 via mobile

Sofitel JBR delivered excellent customer service, they were polite and courteous and nothing was too much to ask for. They continually accommodated our needs and exceeded our expectations. Special thanks to Housekeeping staff Asif and Sunil, the service they provided was brilliant and they are asset to the hotel. Thank you for a wonderful stay!

Stayed: September 2018, travelled as a couple
1  Thank deenisha2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 5 weeks ago

Dear deenisha2017,

We would like to thank you for taking the time to share your valuable feedback on TripAdvisor.
We are glad to hear that you enjoyed your stay with us and you were well looked after by our staff offering the best service quality.
Your feedback will be shared with the team as it will definitely serve as an encouragement to move further in the right direction.
We look forward to welcoming you back soon again,

Kind regards,

Tamara El Lakkis
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

One of the best beaches to view @burjalarab from is Umm Seqeim Open Beach It is a free beach and easily accessible! If you don’t like getting trapped indoors just because it’s summer There is also ride on a HERO boat ‍♀️ which is a refreshing way to explore Dubai’s iconic coastline and most famous landmarks!

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank mahaksharma96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 15 September 2018

Dear mahaksharma96,

Thank you for taking the time of sharing your experience with us.

I am delighted to read that you had such a wonderful stay at Sofitel Dubai Jumeirah Beach and that you specially enjoyed the location and the views.

I hope we will be able to welcome you again soon for another, longer, "Magnifique" stay with us!

Warm regards,

Tamara El Lakkis
Guest Experience Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

The Hotel
And all facilities are perfect. I highly recommend this hotel , beautiful view , and special tank to Mr.Abdul Aziz to really nice welcoming and treating us with his professional service during the breakfast, me and my husband love swimming pool.. thank you guys : Mr. Aldrin, Mr. Ammad, Mr. Tharakh, Mr. Nouns to taking very nic service .. You are AMazing Guys ... inshallah I will come ale hotel apartment there ..❤️❤️❤️

Stayed: September 2018, travelled with family
Thank Edyta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 15 September 2018

Dear Edyta M,

Thank you for taking the time to write a comment about your stay at the Sofitel Dubai Jumeirah Beach.

We are glad that the service provided by our ambassadors, gave you entire satisfaction. I will make sure to share your kind words with them.

It is a real pleasure to read that you fully enjoyed your experience at our facilities.

Our guests’ satisfaction is the core of our job, every day we strive to meet all their needs and exceed their expectations; this is why we are glad that you had a perfect stay among us.

We would be delighted to welcome you back again for another memorable stay.

Kind regards,

Tamara El Lakkis
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

The only one favorite Bruch for me in Dubai.
Delious food in highest quality.
Like fresh seafood, Fois Gras, scallops,
Original French cheese, amazing deserts and much more.
Thanks to Mr. Akil and Mr. Antoine and the entire team of kitchen and service!
All of you do an amazing job.
I will come back soon again

Stayed: September 2018, travelled on business
Thank Anni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 15 September 2018

Dear Anni L,

Thank you for sharing your kind review on TripAdvisor.
It is our greatest pleasure to read your compliments about Le Gran Brunch.
I won't miss sharing your feedback with our ambassadors and it will serve as an encouragement as we strive to continuously improve the quality of our services.
It is very rewarding to see that our staff was able to meet your expectations.

We look forward to welcoming you back soon.

Kind regards,

Tamara El Lakkis
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

Stayed at Sofitel JBR for six nights and everything was perfect from start to finish. The standards of customer service, decor, cleanliness, food and professionalism were in a league of their own. Every single member of staff made sure our stay was a memorable one. Highly recommended!!

Stayed: September 2018, travelled with family
1  Thank usmanreaz92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 September 2018

Dear usmanreaz92,

Thank you for taking the time to share your recent experience with us on TripAdvisor.

It is our greatest pleasure to read your compliments about our hotel and about your stay. I won't miss sharing your feedback with our ambassadors and it will serve as an encouragement as we strive to continuously improve the quality of our services.

We look forward to welcoming you back again soon.

Kind regards,
Santo Benidin
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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