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Viana Hotel
Reviews (139)
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All reviewsbus stoporder taxisinner cityfree tea or coffeegreat hotela short taxi ridekind and helpful staffrecommend this hotelbooking bus ticketswifi signalthe hotel staffrooms are clean and spacioussmall hotelthe hotel offersexcellent staylaundry servicenight stay
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Reviewed 5 April 2018

Although Isfahan has plenty of beautiful hotels/heritage properties it is quite hard to book them online via sites such as Booking.com. We picked this hotel because it was easy to book it online and the room rate was reasonable. We must note however that had there been other more upmarket properties available we would have stayed there.

The rooms are decent with comfortable beds. However, the sheets were oddly small and did not cover the entire bed. The bathroom is small but this seems to be the standard in Iran - think 'Japanese business hotel' small. The excess water of the A/C was flushed out via a small tube in the bathroom because of which there was always some water on the floor. The shower is positioned so close to the toilet that it gets completely wet while showering. Unfortunately the A/C in our room leaked on the first night because of which one of the bed got wet. The problem was resolved by a helpful staff member but it should not have happened in the first place (the unit had clearly not been serviced in time).

While we found the room otherwise okay with enough space for our luggage and a nice view from the window we were less positive about the cleanliness. We literally found long black hairs everywhere, including attached to the bed sheets, in the bathroom and on the floor of the room itself. The first day the room was not cleaned because we had forgotten to leave the key with the reception area. We later found out that the hotel does not keep spare keys for the rooms which we found somewhat puzzling.

Another negative about this hotel is the location: it is a good two mile walk to the nearest sites. There are definitely more centrally located hotels available. We found the staff very helpful and kind. The wifi signal is weak but this is a issue we faced across Iran and may not be something the hotel can do much about.

  • Stayed: March 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank mbaas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VianaHotel, Manager at Viana Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest
Thank you for taking the time to write this review. It is great to have you stay with us. I have noted your comment about the room and AC not good for you. I am truly sorry for the inconvenience suffered.
about room service and cleaning the room as we noted in the all rooms you should ask us to clean your room, we never open the door until the guest asked us.
I hope that you will reconsider staying with us or any of our other serviced residence, giving us another opportunity to serve you better.
Regards
Sajad Hedayat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We were very happy to stay at the Viana Hotel in Esfahan, it is a compact city hotel with everything you need. Nice and clean rooms at good prices - really value for money! The best thing is the super friendly staff that greets you at any time of the day (or night). The hotel offers a small but nice breakfast.

Walking distance is 30 minutes from Naqshe Jahan Square.

  • Stayed: March 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Vegard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VianaHotel, Manager at Viana Hotel, responded to this reviewResponded 2 weeks ago

Dear Vegard,

Thank you for taking the time to share your thoughts and for giving such a wonderful review of the hotel. We very much look forward to welcoming you back for your next visit.

With best regards,
Sajad Hedayat

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Reviewed 1 April 2018 via mobile

My mother and me choose this hotel for our first stop in Isfahan, and were absolutely satisfied! The hotel is rather simple, but the staff is so friendly and helpful, so we had a positive experience and felt welcome from the first day we arrived to Iran.
The breakfast is typical for Iran and you have cold and warm choices.
The rooms are very clean and everything works perfectly.
The location is not in the centre, but well connected by bus (also taxis are very cheap for European standards) and there is a bus leaving in front of the hotel.

We had a very nice stay at the hotel and can definitely recommend it!

Stayed: March 2018, travelled with family
1  Thank Roxane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VianaHotel, Manager at Viana Hotel, responded to this reviewResponded 2 weeks ago

Dear Roxane,

Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities.

We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon.

Sincerely,
Sajad Hedayat

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Reviewed 31 March 2018 via mobile

We stayed 3 days at Viana Hotel. Best hotel so far. The way we been treated by the staff was just incredible. Clean room excellent customer service, breakfast fast was very tasty and location. They provide transport to us everyday.
Thanks Viana hotel and see you soon

Stayed: March 2018, travelled as a couple
2  Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VianaHotel, Manager at Viana Hotel, responded to this reviewResponded 2 weeks ago

Dear Carlos,

Thank you for taking the time to share your thoughts following your stay. We are delighted that you enjoyed your time here at the hotel and thrilled to receive your positive feedback regarding our rooms. It was a pleasure to have you as our guest and we hope to welcome you back on another occasion.

With best regards,
Sajad Hedayat

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Reviewed 7 March 2018

This hotel has good decoration, suitable to the location of the good staff but given food consumption, food prices were high. Absence of acceptance personnel at their place.
The most striking disadvantages of the hotel were the lack of restaurant diversity and the relatively low quality of the food. Another problem was the lack of Wi-Fi in the room, which means Wi-Fi was only available in the lobby

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank shaniariaee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VianaHotel, General Manager at Viana Hotel, responded to this reviewResponded 9 March 2018

Dear Guest,

We would like to thank you for taking the time to share your comments following your recent trip.
and after that i just wondering how you spend your time at the same time in the 4 hotels in the ESFAHAN.
and our Hotel dont have any food for selling ,we have just breakfast and breakfast is included with the room price.
so can you explain for us how we giving to you food also that was bad quality and the price were high?
Kindest Regards

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