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All reviews night market lily pond crepes beautiful garden lovely hotel within walking distance breakfast staff yogurt budget hotel restaurant staff deluxe room room was clean and comfortable excellent location the ground floor noodles wonderful stay great room
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Reviewed 15 September 2018

Super hotel that is quiet and centrally situated. Suggest an upstairs room in the rear. WiFI was hit and miss from my room but always on in the lobby. Restaurant and bar were quite good as well. Easy walk to lots of sights. Staff were impeccable and a pleasure to work with.

Room Tip: Rooms toward rear of facility will be quieter, though I think all are fine
  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank clayhaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Sales & Marketing Assistant at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 18 September 2018

Dear Customers

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us.

We are pleased to hear that you appreciated the peaceful setting, as well as the services offered by Sanctuary Luang Prabang Hotel.

We are delighted that our rooms could bring you the comfort you desire.

Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our entire team.

We hope to have the pleasure of welcoming you once again soon,

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

We had a good time in this hotel. The room was good and clean, only the shower itself was not great. No pool.
The first 2 days of our stay they offered a buffet breakfast, the other 2 days you could choose from the menu. I don't no why.
The hotel is in a very good walking distance to the nightmarket, the restaurants and most of the temples in Luang Prabang.
We had a great stay.

  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Ien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Sales & Marketing Assistant at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 18 September 2018

Dear reviewer,

Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding the location. As you have mentioned, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: its night market, its temples or the shores of the Mekong.

As our establishment is a UNESCO World Heritage site, we unfortunately do not have the rights to create a space with a swimming pool. This is why we offer you a peaceful space, suitable for calm and relaxation, with our exotic garden and its lotus pond.

We hope to have the pleasure of welcoming you once again soon,

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018 via mobile

This hotel is stunningly beautiful and close to the city centre. What makes this hotel exceptional is it's hand picked staff who were willing to go above and beyond to ensure all our needs were meet. If you love attention to detail...this hotel is for you.

We will return!

Matt & Alesandra.

Stayed: September 2018, travelled as a couple
1  Thank Alexandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Sales & Marketing Assistant at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 18 September 2018

Dear Customers

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us.

We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best.

We are delighted that the charm of our hotel with its traditional architecture and UNESCO World Heritage, its environment with its exotic garden, services and facilities have given you complete satisfaction.

We are enthusiastically forwarding your comment to our team, they will be enchanted to hear that you had a good time with us during your stay.

We hope to welcome you again very soon,

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

The hotel location is very stratergic. It is next to one of the main road in Luang Prabang and it is a walking distance practically to everywhere in the town centre. You don't need a tuktuk to roam around the town if you are staying here. Eventhough it is by the roadside but the hotel is quaint and quiet. The ambience still closely connected with nature that is is a good place if you are looking foe a laidback holiday.

Stayed: July 2018, travelled with friends
Review collected in partnership with this hotel
1  Thank Natasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Sales & Marketing Assistant at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 18 September 2018

Dear customers,

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day.

We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible.

The charm of the Sanctuary Luang Prabang Hotel, the traditional architecture and its exotic garden, makes it a haven of peace conducive to discover the treasures of the Royal City.

As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong.

Looking forward to welcoming you again very soon

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018

First, this place is gorgeous! It feels like an oasis. I had the unique and scary experience of breaking my ankle while visiting. The staff was amazingly accommodating and so kind. I would highly recommend staying here!

Stayed: July 2018, travelled with friends
Review collected in partnership with this hotel
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Sales & Marketing assistant at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 24 August 2018

Dear customers,

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day.

We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible.

Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our entire team.

We hope to have the pleasure of welcoming you once again soon,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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