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All reviews night market lily pond crepes beautiful garden lovely hotel within walking distance breakfast staff yogurt budget hotel restaurant staff deluxe room room was clean and comfortable excellent location the ground floor noodles wonderful stay great room
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Reviewed 6 March 2018

The very plus of this hotel are the rooms facing the pond, especially on the 2nd floor and the great team at the reception. Rooms are spacious and well equiped, breakfast is nice.
We also enjoyed so much the outdoor cinema featuring the movie Chang, describing the lfamiliy life of Laos jungle inhabitants in the 20's that we bought the DVD.
The location is also perfect.
One thing to improve is the restaurant service and one little advice would be to change the background music from time to time..

Room Tip: 2nd floor with view on the pond
  • Stayed: February 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Z6249TBlaurentp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Sales & Marketing Assistant ¦ Sanctuary Hotels and Resorts at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 9 March 2018

Dear Customer,

On behalf of the entire Sanctuary Hotels and Resorts team, we wanted to thank you for your kind comment posted on our Tripadvisor page.

We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best.

We are delighted that you appreciated the rooms and breakfast. The rooms are decorated with elegant and streamlined design to reflect the Laotian style. Wood brings a lot of charm and character to the whole and the internal layout is functional, allowing you to enjoy the view of the exotic garden and of the lotus pond.

We are delighted to hear that you enjoyed the open-air cinema screening in our gardens. We propose the film "Chang, Lao jungle life in 1925" every evening at 6:30 pm. We are broadcasting this film because it is one of the first documentaries in the cinema history, and the first film that describes life in the jungle of Southeast Asia, its wild life and the Lao way of life in a hostile environment.
It is also one of the first documentaries to incorporate a narrative story with an aesthetic preoccupation, probably inspired by Kipling's "The Jungle Book."

Looking forward to welcoming you again very soon

Best regard,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

A small hotel, surrounding a pond with water lilies. Charming rooms of good size with good size bathrooms with both tub and shower and very comfortable beds. There is no pool, which actually keeps the place a bit more quiet.

The staff are all accommodating and friendly. As was the case throughout S/E Asia, we found all the people warm, friendly, helpful and especially in Laos, peaceful.

Breakfast can be taken either inside the dining room or on an outside patio. The buffet was pretty complete with both Eastern and Western cuisine available, plus hot egg preparations made-to-order.

After traveling throughout Vietnam, Cambodia and Laos The Sanctuary was perfect!!

  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bmkutok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Assistant Sales & Marketing ¦ Sanctuary Hotels and Resorts at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 13 February 2018

Dear customers,

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day.

We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible.

The charm of the Sanctuary Luang Prabang Hotel, the traditional architecture and its exotic garden, makes it a haven of peace conducive to discover the treasures of the Royal City.

We are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians.

We are enthusiastically forwarding your comment to our staff, they will be enchanted to hear that you had a good time with us!

We hope to welcome you again very soon,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Hotel has a very homely surrounding.Hotel is small(about 30 rooms only) but have the facilities of most big hotels. There is a lily pond in the middle of the property and all around are greenery. The Deluxe room was shared by 3,was spacious with usual facilities(TV, deposit box, fridge etc.) Staff was very polite and helpful in giving us advice and booking our tours. Because hotel is small choices of buffet breakfast was limited but the food was delicious and ample. Hotel is located centrally with many places of intrest within walking distance.

Stayed: January 2018
1  Thank citizenchim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Luang Prabang Hotel at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 7 February 2018

Dear Customer,

On behalf of the entire team Sanctuary Hotels and Resorts we wanted to thank you for your interest in the Sanctuary Luang Prabang Hotel. It is very pleasant for us to read such a good comment.

We are pleased to hear that you appreciated the peaceful setting, as well as the services, and amenities, offered by Sanctuary Luang Prabang Hotel.

We are delighted that you appreciated our rooms. We also enable our guests to stay in a nice place with rooms that are comfortable, ergonomic and full of charm as decorated with fancy design to reflect the Laotian style, at a very affordable price.

We are enthusiastically forwarding your comment to our staff, they will be enchanted to hear that you had a good time with us!

We hope to welcome you again very soon,

Best regard,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

It was always nice coming back to this amazing little sanctuary after a long day of touring and the hustle and bustle of the night markets. After staying at another local guest house, it was so much more quiet at the Sanctuary. The breakfast was incredible and the people that worked there were extremely helpful.

Room Tip: All rooms had garden views. Some have private balconies, some don't.
  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank kristenchip76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Luang Prabang Hotel at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 7 February 2018

Dear customers,

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day.

We are delighted to have been able to bring you entire satisfaction. Indeed your satisfaction is also ours so we do our best to provide you the best services possible.

The charm of the Sanctuary Luang Prabang Hotel, the traditional architecture and its exotic garden, makes it a haven of peace conducive to discover the treasures of the Royal City.

We are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians.

Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our team.

Hoping to welcome you again very soon,

Best regard,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

The hotel grounds are nice but really this is a place to lay your head after a long days touring and little more. The plumbing burst in our room as we were checking out and fortunately no harm came to our stuff but it flooded the entire lobby. Breakfasts are OK but a bit disorganized. It is close to the night market.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Service
1  Thank MasseyStAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hote... L, other at Sanctuary Luang Prabang Hotel, responded to this reviewResponded 2 February 2018

Dear guest

Thank you for sharing your experience on our Tripadvisor Page.

We are pleased to have been able to bring you satisfaction and that you have passed an agreeable stay among us.

As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong.

My team and I are sorry to hear that you were dispointed concerning our services. Be sure, that I will personally take care to relay it to the technical service concerned. We will do our best to resolve it as soon as possible.

We would like, on behalf of the whole team, to present our sincere apologies for the inconvenience.

My team and I wish you all the best.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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