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All reviews main building royal suite resort and spa in town night market sister hotel second building side street breakfast buffet within walking distance ideal location first floor early morning free shuttle the wi fi great room beautiful hotel
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Reviewed 26 February 2018 via mobile

This hotel is spectacular on arrival and the grounds are amazing. The food was OK though drinks were very expensive. The rooms were a big let down with no attention to detail and generally looking very tired. Lovely pool though

Date of stay: February 2018
Thank Bobdally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 28 February 2018

Dear Bobdally,

Thank you for taking the time to write a comment on Trip Advisor following your recent stay at Villa Santi. Guests feed back is of paramount importance to us and we try, whenever possible, to rectify mistakes or wrong doings as soon as we can.

We have noted your comment about the "OK" food and are please to inform that our consulting chef will return this March to ensure that the quality of the food from our menus gets a higher rating! Drinks pricing will be verified as per your remark.


As we write we are studying a most probable refurbishment of our rooms in the Annex building. Being within the UNESCO protected area, the Annex walls have to remain untouched but the room design, furniture and amenities are on the drawing board.

We apologize for the disappointment and trust that you will give us another chance when the work is done.

Your Villa SANTI team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018

Villa Santi offers a great price for its location and service. The Hotel located just in the heart of Luang Prabang town and compare to other Hotels with same price range, it's give such a good value for travelers. The Hotel old wing is really charm with its look and the new wing is set in a quiet garden which offer a small garden for afternoon read or relax. Villa Santi Resort is sharing same price with the Hotel, it located out of town but really nice break to stay among nature, great pool and great view
Both properties are highly recommended for a nice stay in Luang Prabang.

Room tip: Second floor always give better privacy and nice balcony
Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank SensAsiaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 24 February 2018

Dear reviewer from SensAsia Travel,

Thank you for writing a review on Trip Advisor after visiting both Villa SANTI and SANTI Resort & Spa in Luang Prabang. We are very pleased to read that you appreciated the good value for money report. The two properties are very different, the one in town being a turn of the last century building full of history and the one on the outskirts of town being in the middle of an incredible natural park and rice fields.

We appreciate your recommendation and hope to continue being of service to you in future!

Both Villa and Resort SANTI teams.

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Reviewed 16 February 2018

We booked first week of January and hotel confirmed airport pickup by email two days ago. Upon checking in last night, we were told that we cannot stay in the same room for all three nights of our reservation. Took multiple attempts to finally get them to tell us we have no choice but to change move from main building to annex tonight. They could have notified us by email anytime in the past six weeks or included this information in their email to us 2 days ago. Airport shuttle is NOT complimentary. It is fifteen USD one way

Date of stay: February 2018
Trip type: Travelled with family
Thank oolig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 18 February 2018

Dear oolig,

Thank you for having taken the time to write a review on Trip Advisor during your stay at Villa SANTI Luang Prabang. Guests comments are of paramount importance to us since they are one of the best tools we have to rectify wrong doings and/or deviations from established procedures.

Upon check-in, we, very unfortunately, did not have the room category you had reserved available and we do apologize for this. In-between the reservation time and the arrival, a lot of of changes occur, even last minute. In your particular case, we thought that, no deluxe room being available for your arrival night, you would have enjoyed the upgrade to one of our 6 Royal Suites in the main edifice. These Suites were all sold for the remainder of your stay but the room booked was available as of your 2nd day of stay. This created the unfortunate change of rooms.

Indeed airport transfers are not included in the room rate as it is in most hotels. Following, this comment, in a a gesture of goodwill, we graciously included it.

Hoping to be again of service to you we ensure you of our best service and attention at all times.

Your Villa SANTI Team.

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Reviewed 5 February 2018

Great, large room. Right in the center of LP and easy walk to everything. We had a lost bag and the staff helped get it from China to Laos and then to LP airport. Breakfast was a pleasant surprise. Beautiful spot as evidenced by the people who stop to photo the hotel.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank paegord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 11 February 2018

Dear paegord,

Thank you for taking the time to write a comment on Trip Advisor following your recent stay at Villa Santi. Guests feed back is very much appreciated and we are thrilled to read that you have thoroughly enjoyed your stay with us.

We recently replaced our breakfast buffet with an "a la carte" offer that enables us to cook fresh and hot dishes and we are happy to read that you liked this new formula.

Thank you also for mentioning the helpfulness and friendliness of our team. This is always a good stimulant for their motivation.

We hope to again be of service to you and remain,
Sincerely,

Your Villa Santi Team.

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Reviewed 31 January 2018

We stayed here previously in 2004 & stayed in room in original building. This time we were given a room in the annexe which we found very disappointing. The rooms in the original building were very spacious & quite special, the room in the annexe was disappointing by comparison. The room itself was of adequate size, clean & the beds were comfortable but it seemed a little scruffy around the edges. Facilities were good though, complimentary water generous & a fridge to keep it in, and it was a very pleasant bonus to have tea & coffee making facilities in the room. The bathroom was of a good size & again complimentary toiletries were perfectly adequate. However, the shower was above the bath, not a problem in itself, but the fixed shower head made it impossible to shower comfortably & the bathtub was so deep that and the water pressure was such that it would have taken a long time to fill adequately to bathe in it. The hotel itself is in a good location in the old town & is a most attractive colonial style building. The breakfast was good & the croissants delicious. Staff were pleasant and helpful. We were surprised to be told that there would be a charge of 3% as we were using a debit card to settle our bill. I know that often a percentage is charge when credit cards are used to settle bills but have never had to pay this charge to use a debit card before. As we had enjoyed our stay at Villa Santi so much when we stayed there in 2004 we didn't look at any alternatives for our stay this time. On our next trip to Luang Prabang we will certainly consider other options in the town.

Room tip: have a room in the old building, not in the annexe
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Chodzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 11 February 2018

Dear Chodzi,

Thank you for having taken the time to write a review on Trip Advisor following you recent visit at Villa Santi. Guests feed back is of utmost importance to us as it enables us to take prompt corrective action(s) wherever needed.

We are sorry to read that you were not as pleased this time as in 2004 when you first visited. It is true that the rooms in our annex have aged and are in need of being rejuvenated, a project that we are studying at the moment. We noted that the cleanliness "around the edges" was not up to par and we shall remedy to this immediately.

The shower head in the bathtub is removable and this should have been explained to you by the person who escorted you to the room. We are sorry about this lack of information from our associate.

We have relayed your positive remarks about our staff friendliness to them and about your appreciation of our breakfast to our chef.

Thank you for telling us about the percentage taken from your debit card. Our policy and the one from our Bank is to take a 2.5 % on all cards but we will investigate this.

Once the hotel has been rejuvenated, we truly hope that you will be able to again be of service to you.

Sincerely,
Your Villa Santi Team!

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