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Reviews (480)
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All reviewsmain buildingroyal suiteresort and spain townnight marketsister hotelsecond buildingside streetbreakfast buffetideal locationearly morningfirst floorgreat roomthe ground floorfree shuttle serviceroom was largewithin easy walking distance
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Reviewed 24 December 2017 via mobile

Added a $50 USD mandatory Christmas dinner. Price was advertised on agoda and what you paid was totally different. Asked to just refund and we would not check in, said no refunds. Now forced to eat a Christmas dinner of turkey with cranberries and anchovies.... WTF? Other than that.. Like other reviews... Very dated. We are also in an annex out the back and across the street... Not a happy camper on my last day in this amazing little chunk of Laos.

Laos = awesome
Villa Santi = stay away

Stayed: December 2017, travelled with friends
Thank porkchopfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 26 December 2017

Dear porkchopfx,

Thank you for taking the time to write a comment on Trip Advisor following your Christmas eve stay at Villa Santi. Guests feedback is of paramount importance to us as it enables us to correct mistakes and potential deviations from established procedures.

We are sorry about the misunderstanding of the compulsory Christmas dinner and wonder why the mistake took place in the first place. On your confirmation of booking from Agoda, the mandatory dinner should have been mentioned as it was for all our Agoda guests.

Most hotel have compulsory dinners for Christmas and New Year's eve and it is obviously our case. We do not comprehend why this did not show clearly on the reservation confirmation but can ensure you that this was not a hidden charge since it was duly announced.

We are aware of the need for renovation of some of our rooms and this is being planned for a not too distant future.

We again apologize for this mishap and remain,

Yours very truly,
Your Villa Santi team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

This is a beautiful hotel with traditional architecture and decoration. Room is huge with boutique decor, clean and nice with comfortable bed. Staff is attentive and informative. Breakfast is buffet with many different choices.

Stayed: December 2017, travelled as a couple
Thank stephen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 26 December 2017

Dear Stephen P,

Thank you for having taken the time to write a comment on Trip Advisor following your recent stay at Villa Santi. Guest feed back is of utmost importance to us and is very much appreciated.

We are delighted to read that you seem to have thoroughly enjoyed your stay with us and have relayed your positive comments to all our team.

Even though not a buffet, we are happy to see that you appreciated the variety of our breakfast menus.

Should your travel plans bring you back to Luang Prabang, we would be delighted to be again of service to you!

Your Villa SANTI team.

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Reviewed 19 December 2017

This hotel has a great location in the main street of Luang Prabang although it is a bit old. The breakfast offered here does not have much variety. Something they don't tell you is that some rooms are on the other side of the road from the lobby and breakfast area.

Stayed: July 2017
Thank Pablo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 26 December 2017

Dear Pablo G,

Thank you for taking the time to write a comment on Trip Advisor following you recent stay at Villa Santi.

We a re glad to read that you enjoyed our location on the main street. Villa SANTI indeed consists of 2 buildings, the main one offering 6 Royal Suites in the Royal family Mansion and the annex, 3 minutes away on an adjacent road, hosting 14 rooms and Junior Suites. This is explained on the hotel website.

With a total of 20 rooms and suites, we have opted for an "a la carte" breakfast offering different dishes and by no mean limited to one selection. The cooking a la minute also enables us to guarantee temperature and freshness.

We are grateful that you choose to stay with us and hope to be again of service t you.

Sincerely,

Your Villa Santi Team!

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Reviewed 30 November 2017

The reputation is a little bit better than reality. Staff is OK, little bit chaotic, their English is very poor, we do not stay in the main building, but in the old house across the street, room was OK, but with a not very good small, little bit stale. nice place to have a breakfast on a balcony.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 1 December 2017

Dear HannahHB,

Thank you for having taken the time to write a comment on Trip Advisor following your recent stay at Villa SANTI. Guests feedback is of paramount importance to us as it enables us to rectify relatively promptly mistakes or deviations from established procedures.

We have taken good note of your comment regarding the English level of our team and can ensure you that we are taking all measures to try to improve it. Likewise we will find a solution to eliminate the stale room smell that you noticed.

Thank you for staying with us. We all hope to be again of service to you.

Your Villa SANTI team

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Reviewed 19 November 2017

We stayed in the main building right inside the courtyard - a wonderful location and a charming room, if a bit colonial. The balcony for breakfast was lovely and the monks received alms at sunrise right outside. The service was fine but not as warm and professional as other places we stayed in Southeast Asia.

Room Tip: Book in the main building rather than the annex.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Sullsfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 20 November 2017

Dear Sullsfam,

Thank you for having taken the time to write a comment following your recent stay at Villa SANTI. Guests feed back is of paramount importance to us and we are happy to read that you seem to have enjoyed your visit.

Your comment about the shyness (or lack of warmth) of our team is well taken and we will make it an immediate point to improve their attitude.

We are thankful that you stayed with us and hope that, should you return to Luang Prabang we shall be again honored by your visit.

Your Villa SANTI team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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