Bought hotel package that came with spa. Unfortunately, the offered spa package was nowhere listed in the spa menu. We cannot even change by topping up the difference. On top of that, if you work backwards, it is not worth the price we pay for the hotel room that comes with the supposedly "free" spa. When we spoke with the hotel management team, we were met with many obstacles. Everything is so rigid and no one has the empowerment to offer any change.
Although facilities was conducive and the masseurs polite and well mannered, we have had better massages and spa elsewhere. There is nothing to shout about.
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