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Movenpick Resort & Marine Spa Sousse
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Reviews (2,401)
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1,303
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Reviewed 9 April 2012

Spent a week at this 5 star resort hotel in Sousse, Tunisia.
Only a few years old, and very well laid out.
Very impressive lounge/lobby and all bars, public spaces, gardens were lovely. Spa with own pools looked good but we didn't actually use it.
Best views from higher floors ( 7 was good )
Our room had its own safe, no charge, and thats much better than in hotels where safes are based in reception.
Double bed made of two singles but otherwise very comfy, smart bathroom with shower over bath, plenty of wardrobe and drawer space.
Staff were charming and helpful
2 good pools, one heated, other a bit chilly at this time of year
Beach front well maintained ( a lot of seaweed and debris washes up on every tide - the good hotels like this one, clear it for guests - the poor ones don't) and security to deter beach sellers of camel rides, roses, shirts, beads etc.
Fresh poolside and beach towels whenever you want them.
As (early April) is still classed as their winter, the two beach restaurants and one beach bar/swim up bar were not open, but there were still 7 other bars ( one beach bar day time only) and 5 restaurants plus a coffee bar, the Aga Cafe.
We were on half board booked from UK.
Lovely breakfast selection, breads, pastries, fruit, sweet couscous, juices etc good coffee as well. Just don't expect full English. Olive bread, local cheese and Harissa were great
Evening meals could be taken in the same ground floor restaurant - self service - very wide selection, though hotel less than 25% full ( my estimate)
At no additional cost you could book and eat in the evenings at Tapas/Paella restaurant (Tuna Cerviche excellent), or Sushi restaurant. Hotel offers All Inclusive in their summer, so my comments might not apply then.
At additional cost then French a la carte - La Villa, and Japanese - Teriyaki ( try the Movenpick Special with prawns, scallops, sea bass, chicken and beef with seafood rice or udon noodles) were great fun, very good food, and service, sensible cost.
Wine, Magon or Jour and Nuit very very good. About 30DT a bottle ( £1 = 2.40 DT at April 2012)
Local beer ( lager) Celtia OK, cold and wet
Small shop across street sells large bottles of water at 1DT. We got one complimentary bottle of water in the room at the start of our stay and a minibar stocked with beer, juice, (take your own bottle opener as they seem in short supply!)
You can stroll into Suisse to the Ribat/Madina in about 25 minutes. Fish and Produce markets very lively and colourful.
Watch out for locals accosting you, by the old town, and telling that that they recognise you from the hotel....just ask which hotel and keep walking. Its just a ploy to get you to visit their friends shop. The Soula Centre, near the Medina, is good for shopping as hassle free, no bartering etc, olive wood pestle and mortars make great souvenirs
Cab into Port El Kantoui from hotel about 7-10 DT (£3 to £4.50). Driving standards interesting - not for those of nervous disposition but entertaining....and you can play spot the car with all its panels and external fittings intact if you haven't got your eyes closed!
Good fresh grilled fish, salad and some of the nicest chips in the first outdoor restaurant on your right as you reach the harbour. The one with the fish display cabinet out front.
If you want a good quality resort hotel in Sousse then this is the/one of the best. Very popular with moneyed Tunisians, who drive from Tunis and elsewhere for a break.
If you go, have a great time, we did, cheers, G.

Room Tip: High floor, facing sea, inwards onto resort
  • Stayed: April 2012, travelled as a couple
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4  Thank Graham333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

A very high standard luxury hotel let down by it's disappointing main restaurant serving poor choice of food.
Having stayed in many 3* & 4* hotels in Tunisia we decided to treat ourselves to a luxury 5* half board holiday but the evening meals were the worst we have ever had in any Tunisian hotel in over 20 visits. Limited choice with food rarely hot, even butter failed to melt on baked potato.
The hotel is impressive, fitted with high quality furnishings. Rooms are large, comfortable and secure. Staff are extremely friendly and helpful.
The hotel is located on a very busy main road and the local pavements outside of the hotel are uneven and treacherous.
The indoor spa pool is surprisingly NOT available for free use by guests during the daytime between 10am and 4pm when it woud be most appreciated during bad weather.
The outdoor heated sea water jaccuzzi pool is surprisingly used by children almost exclusively when the hotel is busy.
The gardens and pool areas have high quality sunbeds and towels provided.
The rear of the hotel leads onto the fabulous beach.
To sum up, this was a very relaxing holiday in a luxurious hotel where we felt safe and secure but bitterly disappointed by the evening meals. We will not return to this hotel.

  • Stayed: March 2012, travelled with family
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3  Thank jeanhartley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmaknine, Public Relations Manager at Movenpick Resort & Marine Spa Sousse, responded to this reviewResponded 9 April 2012

Dear Guest,

Thank you for your precious feedback and for taking the time to post your comments.

We regret learning that we could not meet your expectations in terms of food quality, variety, presentation or even temperature. This definitely does not reflect the standards you are to expect from a Mövenpick hotel.

With regards to your comments on the Spa pool access however, kindly note that, though the management has opened its access to all guests at specific times in order to enhance their experience, the Spa pool is solely intended for Marine Spa guests. So we beg to differ on this particular point, as it is indicated to all guests by the Spa management and should therefore not come as a surprise.This is why we also have an outdoor, heated seawater pool (as well as fitness and sauna facilities) available to all guests.

And the period of your stay (coinciding with Tunisian school holidays) probably accounts for the fact that many children were swimming in the outdoor heated seawater pool, which is available to all guests, regardless of age.

At any rate, we are glad to learn that you enjoyed other aspects of your stay, such as relaxation, and sincerely hope that you will consider visiting us again in future.

Again, thank you for taking the time to share your feedback with us, which will help us in our ongoing efforts to improve our service.

Yours sincerely,

Mohamed Maknine
Communication & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2012

I stayed in the hotel,as a single traveller, in March 2012.
I was on "half board" basis.
I was allocated room 3054.
The hotel layout and décor were very good, and the staff were brilliant.
The service was exceptional.
Being the winter period the hotel was only half full and not all facilities in the beach area were available.
My room was was more than adequate for my needs. The only niggles were the web radio/TV which didn't always work, and the aircon which wouldn't reduce the temperature below 20 degrees - no real problem in Winter.
Meals were taken in the Restaurant Mosaique and were a buffet type meal. The food quality was average and the service fair. One niggle was the menu, it wasn't in English, which did cause me some problems.
Two nights I ate in the La Villa restaurant( paying extra ). This was a totally different experience - brilliant food and service.
One night I ate in the Tapeo restaurant( no extra charge ). Then service was good and the food average.
I spent most of my night time in the "First" bar listening to the piano and drinking the local beer. The service was very good and the snacks excellent.
The hotel lobby was good for people watching especially at a weekend.

The one bad point of my trip was the cost of beverages at dinner time - this really niggled me!
I was on "Half Board" basis, therefore my breakfast and evening meals were paid for.
No problem at breakfast all beverages were free.
BUT at the evening meal ALL beverages were charged extra, and when I was charged 6 dinar( £3 ) for a very small cup of coffee and the same exorbitant price for a bottle of water I wasn't very happy.
This is something people should watch out for.

To summarise - A good hotel, brilliant staff and service, average food and drink, worth a visit.

  • Stayed: March 2012, travelled solo
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4  Thank Ianeon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

wonderful, dreamy, lovely, delightful,excellent,friendly, respectful,
I wish I could be there one more time....

  • Stayed: April 2011, travelled with friends
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2  Thank cedar57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

It's a lovely hotel, nice location, beautiful views, comfy beds ... but small things kept the stay from being perfect -- like one of the major restaurants being closed due to a private party on a themed night with no notice that I saw, the minibar not getting restocked daily (or even after 4 days), one omelette pan and one crepe preparer for a huge dining room (and with most other hotel guests ordering 2 or 3 omelettes -- breakfast was a long process), a room with 2 beds and one coffee cup, complimentary water but no bottle opener to open it(or the beer in the minibar), elevator signs leading to a dead end -- small things yes, but the details do add up. Depending on the weather and the price -- I might go back but with open eyes and my own bottle opener.

  • Stayed: March 2012, travelled with friends
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1  Thank Loki_21202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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