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Reviewed 3 October 2018

We stayed for 3 nights during our tour of western Ukraine.
Hotel is without doubt a grand old building. The outside facing the largely pedestrian street and garden area is really impressive, the entrance hall and reception area is large and equally impressive. The lift is huge. Staff spoke good english and were very helpful. ( Thanks for the birthday bottle of wine/cakes much appreciated)
Rooms appear to be all different in style and shape and although there were some signs of modernization ours was 'traditional' if a little dated. Rooms in the same category are different so my advice would be check out the room before you commit. Ours on the third floor did not look out towards the sea but had a view towards the internal courtyard, we were intially dissapointed as our travelling companions room looked outwards however our room was more spacious and quieter at night as the 'fun' outside the hotel, people singing/playing etc was a bit noisey.Our room had a dessing room and a large though sparsley furnished bathroom leading off it. Bathroom was internal and had no window and poor ventilation Shower was over an old bath, towels were ok however there were few places to put bathroom essentials. The bedroom again off the dessing room was large with a defined sleeping area and sitting area. Room had airconditioning, TV, fridge, complimentary water (no tea/cofee making) and in room safe. WiFi was good in room. Room had wooden floors and windows really needed replacing.At night our room was quiet however you could hear other rooms plumbing. We enjoyed the old fashioned feel the room had as it was in keeping with the hotel.
Great internal decoration, wonderful windows and staircase again an old fashioned way. Some rooms and suites were being upgraded. It was interesting to read the information outside some of the rooms which indicated those who had stayed there previously ( Isadora Duncan).
Breakfast was a little underwhelming in that although it was standard fair the breakfast room was small and oddly located. At times it could not cope with the demand. We did not eat here other than breakfast. We took a very poor breakfast box on our final departure-dry sandwiches, tasteless nut bar.
Location is superb, five minutes from the opera house and two minutes from the steps. We felt very safe in this area at night due to people walking around.
Its not a modern hotel but has a great vibe/atmosphere if you like tradition. We would stay here again however would ensure our room was to our liking before committing as even those in the same grade differ,

Room tip: Avoid the cheapest rooms then have a look before committing
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank KevanEastYorkshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anastasia R, General Manager at Londonskaya Hotel, responded to this reviewResponded 5 October 2018

Dear Guest (KevanEastYorkshire)!

Let me thank you for choosing the Hotel Londonskaya. We are very glad to know that you enjoyed your room and the service provided by our team. We do hope to welcome you back in the near future to turn your next experience with us into completely enjoyable one.

Warm regards,

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Reviewed 26 September 2018 via mobile

Excellent hotel in the best location in town
I stayed there a number of times
Because of the location
And staff service
Violetta
Thank you very much
Highly recommend to those who are looking for a hotel of the highest standard

Date of stay: September 2018
Trip type: Travelled with friends
Thank solomonov532
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ViktoriyaK149, Менеджер по обслуживанию клиентов at Londonskaya Hotel, responded to this reviewResponded 3 October 2018

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at Londonskaya Hotel.
We are delighted to hear that you had once more nice stay and truly appreciate your comments. I will definitely share your feedback with colleagues - nothing makes our team more inspiring and motivating than knowing that our guests had memorable stays with us and their expectations were met.

Hope that Your next visit will be also enjoyable!

With warmest regards from Odessa,
Viktoriya Kovaliova
Front Office Manager

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Reviewed 30 August 2018

An excellent experience in a period property with lots of history and culture. Great atmosphere and friendly staff. Breakfast is a bit limited for my taste but the food is fantastic. Can’t fault the location... minutes from the opera and some great dinning places.

Room tip: Spacious rooms, en-suite somewhat dated!
Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank iftizaidi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ViktoriyaK149, Менеджер по обслуживанию клиентов at Londonskaya Hotel, responded to this reviewResponded 4 October 2018

Dear Guest!

Thank You for choosing Londonskaya Hotel during Your stay in Odessa! Also we would like to thank You for finding time to share with us Your feedback.We are delighted to hear that You enjoyed our central location and our hotel, which is unique historical hotel in Odessa with its combination of warm traditional style and legacy.Your comment regarding our breakfast variety has been taken into consideration.

It was our true pleasure having you as our guest and we all are looking forward to welcome you back for more memorable moments.

Best regards,
Viktoriya Kovaliova
Front Office Manager

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Reviewed 13 August 2018 via mobile

We ordered this hotel because it has suites.So we git Anton Chehov suite.very nice room.Good for 4people.Airconditioning.Nice bath.Sauna inside room not working.But Spa is vety good.
I will advice this hotel because great location....
Important
To know that the Spa dies nit belong to Hotel.So You can enter to the spa without Hotel employe escort.
You can bring your drinks i
Or food....

Date of stay: August 2018
Trip type: Travelled with family
Thank JANIK75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ViktoriyaK149, Менеджер по обслуживанию клиентов at Londonskaya Hotel, responded to this reviewResponded 4 October 2018

Dear Guest,

Thank You for taking time to share us with Your experience of staying in our hotel.
Our guests’ feedback is very important for us since it allows us to understand which areas require our special attention in order to provide our guests with superior service and outstanding experiences. We are trying our best to maintain the feel of history at the same time keeping up with the modern times and we are pleased that You appreciated this fact. As for the spa visiting system it's due to the fact that Wellness Spa Formula is the hotel partner, not a part of it.

Your appreciation is the greatest motivation for us and we will be happy to see You again and surround You with hospitality and care!

Best regards
Viktoriya Kovaliova
Front Office Manager

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Reviewed 11 August 2018

This hotel has the character of a grand old dame: elegance, style, class. The reception lobby and the common spaces are plush with marbled pillars, comfortable nooks, and high ceilings. The rooms are of moderate size, high ceilings and comfortable, but still a bit on the tight side. The bathrooms are modern and fine. The rooms are very clean. There is a safe in the room. The main problem that we had, and many of those on our tour had the same problem, was that we could not get the air conditioning to work. On the second night of our 2 night stay I figured out that the timer on the air conditioning was set to go on at 9 AM and off at 4 PM. After some juggling, I got the setting correct. When the air conditioning turned off again, I found that the time itself was not adequate. Setting the air conditioner to go on at 9 AM and off at 8 AM worked. Others in other rooms were not so fortunate and at least one changed rooms during the night. The staff is willing, but is limited in English so that non-routine requests may go unanswered. The Hotel is wonderfully located facing the park by the harbour.
Check in for our tour group of 40 was easy. Our prepaid second night, one beyond the stay of the tour group, seemed not to be registered on their books. I offered to show the payment voucher on arrival but they did not want it, and on checking our they ran after our car to say that we were not paid, but accepted our voucher at that time.

Room tip: ask for a harbour view
Date of stay: August 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Robert G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Viktoriya K, Менеджер по обслуживанию клиентов at Londonskaya Hotel, responded to this reviewResponded 14 August 2018

Dear Robert,

Thank you for choosing Londonskaya Hotel and your valuable feedback. We are delighted to hear that you enjoyed our central location and our hotel, which is unique historical hotel in Odessa with its combination of warm traditional style and legacy.We would like to assure you that your feedback has been taken into account and shared with the relevant departments for further improvement in quality and service provided to our hotel guests. It was our true pleasure having you and all the group as our guests and we all are looking forward to welcome you back to make your experience even better than before!

Kind regards, Viktoriya, Front Office Manager

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