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4 - 9 of 746 reviews
Reviewed 28 August 2021 via mobile

I was disappointed. The costumer service was the worst.
The waiters were careless and all our lunch order was confused . My daughter dropped by accident her beverage and they didn’t even moved to help or clean.
They left her with a wet chair.
When I told them i was going to take another chair they acted rude and were upset about me moving the chair.

Date of stay: August 2021
Trip type: Travelled with family
Thank 523gerenciai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Erick Carcúz, Guest Services / Front Office at Soleil La Antigua, responded to this reviewResponded 28 October 2021
Google Translation

Estimado Visitante

Agradezco mucho el tiempo que nos dedica para calificarnos en base a su experiencia en su reciente visita a nuestro Hotel.

Lamento mucho que no hayamos llenado completamente sus expectativas, me pongo a la orden por medio del correo electrónico: servicioalcliente@soleilantigua.com, si me lo permite desearía conocer más a detalle de sus impresiones, ya que sus comentarios son importantes para poder generar siempre una grata experiencia en cada uno de nuestros visitantes.

Saludos cordiales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2021 via mobile

This in one of the best accommodations in the town. Perfect for kids, they have 3 or 4 pools and playground. The food just Perfect. I do love it. The buffet and the regular menu. You could go with all the family, solo or by couple. The service is good.

Room tip: Need to make a reservation for any of the amenities
Date of stay: July 2021
Trip type: Travelled with family
Thank Sierrita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Erick Carcúz, Guest Services / Front Office at Soleil La Antigua, responded to this reviewResponded 27 July 2021
Google Translation

Estimados Visitantes

Les agradecemos la calificación brindada y por haber elegido nuestro Hotel.

Estoy feliz que hayan disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro Hotel.

Saludos cordiales

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Reviewed 26 June 2021 via mobile

At first glance it's a beautiful hotel but the experience it's completely horrible and gets only worst. From asking for a dry towel (which you can only get one a day) to the terrible restaurant the experience doesn't worth your time or your money. Don't come, you'll leave mad and disappointed

Room tip: Don't come, look for better hotels and experiences
Date of stay: June 2021
Trip type: Travelled as a couple
Thank Adolfo A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 January 2021

maggie335w@bellsouth.net 205-3697739 stayed 2 times before and it was amazing. staff was perfect and helpful. Had no problem with money exchange right there in the resort. Love all the restaurants yes

Date of stay: December 2020
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank maggie335w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Erick Carcúz, Atención al huésped/Recepción at Soleil La Antigua, responded to this reviewResponded 5 January 2021

Dear Maggie

We regret that you were unable to attend this opportunity for reasons of force majeure, we sincerely hope that God strengthens your lives and in this new year many successes and joys come in your lives. We wish to greet you and continue generating: Only good memories !!!

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Reviewed 21 December 2020 via mobile

Last night I reported that mosquitoes were in the room, they did nothing and this is the result (check the pictures) I won’t recommend this places unless you can stand these bites. / Anoche reporté los zancudos en mi habitación, no hicieron nada y he aquí el resultado (ver las fotos) no recomendaría este lugar a menos que aguanten las picaduras.

Date of stay: December 2020
Trip type: Travelled with friends
Thank S8856GIjorgec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Erick Carcúz, Atención al huésped/Recepción at Soleil La Antigua, responded to this reviewResponded 25 December 2020
Google Translation

Estimado Señor Cervantes

Le agradecemos que nos haya dedicado tiempo para proporcionarnos una valoración de su estancia. Lo siento mucho por leer que su estancia no cumplió las expectativas. Me aseguro de que su comentario sean bien transmitido, a fin de poder mejorar esas áreas de oportunidad que garantizarán siempre el generar un Grato Recuerdo en su estadía.

Como lo mencioné al momento de contactarle, pido disculpas por los inconvenientes, esperando podamos tener la oportunidad demostrar la mejora que indica.

De antemano, le deseamos que tenga Felices Fiestas y un Próspero Año Nuevo.

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