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Reviews (149)
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All reviewsfront deskbusiness stopnight clerksized roomthe hotel was fully bookedcomfy bedlocal hotelexcellent breakfasthotel staffcontinental breakfastmass pikestaff was friendlymicrowave and refrigeratorwafflesexcellent customer servicethird floorholy cross
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14 - 19 of 149 reviews
Reviewed 2 October 2017 via mobile

OK so the eggs of the continental breakfast are at best water down powdered eggs. Coffee is water down and bad frozen bagel. The room was big, but the air filter in the air conditioner was at least 1 inch thick with dirt. The window the sash across piece was broken literally there was a hole to the outside that let mosquitos and flys in. The air conditioner was also broken and loud. One night coming in we spotted a a "young woman" let out of car outside the parking lot. She walks into a car that has lights on. They sit for a few minutes and then turn off the lights, but do not leave the car. A few minutes later she leaves. If it was not so gross to see a prostitute out side your hotel window it would be funny. The one thing that was ok was the people they were nice. Very helpful and nice. I would not stay here ever again.

Stayed: October 2017, travelled on business
Thank Isabel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn A, General Manager at Comfort Inn Auburn-Worcester, responded to this reviewResponded 13 October 2017

Isabel,

I am terribly sorry to hear that your stay with us was not a good one. We take all of the feedback we receive here very seriously. I appreciate you taking the time to bring these matters to our attention.

Safe travels,
Patrick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

Booking.com overbooked us at a Hilton property and kindly arranged us to sta at The Comfort Inn
Pleasantly surprised it was friendly staff, clean room. No crazy noises from guests or other annoying hotel type things.
If this is your only choice, no worries.

Stayed: October 2017, travelled with family
Thank Martyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn A, General Manager at Comfort Inn Auburn-Worcester, responded to this reviewResponded 3 October 2017

Boatguy,

Glad to hear you enjoyed your stay and we appreciate the kind words! Hopefully if you are in the area again you won't hesitate to just call us!

Thanks for taking the time to offer feedback.

Safe travels,
Patrick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

We visit Auburn regularly because my family lives there, and we had been staying at the LaQuinta, which is next door to the Comfort Inn. The Comfort Inn is cleaner, has an attractive, inviting lobby, and an excellent breakfast! The Comfort Inn is more expensive, but we would rather visit less often and stay in a much nicer hotel.

Room Tip: I don't know what this question is asking.
Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn A, General Manager at Comfort Inn Auburn-Worcester, responded to this reviewResponded 30 September 2017

Donald,

Thank you for taking the time to submit a review and thank you for the kind words! We take pride in our facility and it is always our goal to meet or exceed our guests expectations.
See you again soon I hope!

Safe travels,
Patrick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

This s a nice updated hotel that seemed very clean. My only complaint is we were told there were no king beds nor rooms with two queens. We had to settle for a single queen (kind of hated too). Nice in room fridge with unusual large freezer section. Breakfast was better than most.

Stayed: September 2017, travelled as a couple
Thank Joehadenough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn A, General Manager at Comfort Inn Auburn-Worcester, responded to this reviewResponded 18 September 2017

Thank you for taking time to offer feedback and I apologize for the lack of King beds. We felt that overall people would enjoy the additional space in their room as opposed to the larger bed. I will certainly pass your kind words in regards to breakfast along to the breakfast crew here and please check us out in the future if you are ever in the area.

Safe travels,
Patrick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

We saw a sign on route we traveling that said we should get off this exit (not on the directions my brother wrote out) sooo we made the mistake of believeing the sign. It was after dark and we don't see as well in the dark we were lost and happened on this Comfort Inn. We stopped at a few different places that were full sooo we were very happy that this Inn had a room. We needed directions in the morning and the gentleman at the front desk was happy to write out the directions and we were happy to be on our way again in the morning.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Sheila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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