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Holiday Inn Express Auburn
Ranked #2 of 5 Hotels in Auburn
Certificate of Excellence
Reviewed 17 May 2017

Easy access from Interstate. Clean rooms, friendly staff. I would appreciate if they, just like most other chains, would offer more consistent pricing. Breakfast is better than some not as good as some others. Would stay there again.

Room Tip: Avoid any hotel when a robotics convention is in town.
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  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank sprkdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this reviewResponded 22 May 2017

Sprkdude, thank you for taking the time to review our hotel. I'm glad you found our location convenient and our staff friendly! We do pride ourselves on providing excellent service to our guests. If you find yourself returning to the area often, please talk to one of our staff members about a negotiated rate. We hope to see you the next time you visit the area again!

Best,
Katie

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20 - 24 of 342 reviews

Reviewed 12 May 2017

I've stayed here many times while visiting my son at his college. It's always excellent. The rooms are clean and very comfortable. The staff is helpful, personable, and professional. The breakfast is hot, tasty, and fresh. It's and easy location to get in and out of Worcester. I'll be back. Two thumbs up!!

  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this reviewResponded 15 May 2017

Chris D, thank you so much for taking time to leave feedback after your most recent stay at the Holiday Inn Express in Auburn! I'm so happy to hear that you, once again have had a very enjoyable stay with us! We really try to provide the best service to our guests, because you deserve that! I hope your son is enjoying his college experience and we look forward to seeing you again during your next visit!

Thanks again for reviewing and safe travels!

Best,
Katie

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Reviewed 6 May 2017 via mobile

The hotel was average. No issues with cleanliness, everything was as it should be. The rooms had all the amenities you could need for a stay (fridge, coffee,etc...). The breakfast was great with a wide selection. A short ride to the palladium in Worcester, we stayed here after a late night concert and it is something we will consider doing again. Enough restaurants and stores within a short drive to have all you need for your stay.

Stayed: March 2017, travelled as a couple
Thank kris5213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this reviewResponded 8 May 2017

Kris5213,

Thank you so much for your review and feedback of the Holiday Inn Express in Auburn, MA.I hope you enjoyed your concert! As you mentioned the Palladium as well as other Worcester venues and concert halls are only a short drive away from our hotel which makes us a convenient and smart choice for those not wanting to stay in downtown Worcester!

I'm also happy that you were able to try out breakfast! We do try to provide as many options as possible so that all of our guests have options that they can enjoy! Should you visit the area for any other events in the future, we hope we'll see you back at our hotel!

Best,
Katie

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Reviewed 21 March 2017 via mobile

I have come to this hotel once a year and stayed a week while visiting family. I had heard they'd had issues with some criminal behavior. Last night, upon arrival, my hallway was filled with the smell of marijuana. Of course, I called the front desk but what is she to do. In addition, the linens on the bed are thinner and worn and the mattress is lumpy and hard. Needless to say, I will go down the street to a competitor next year.

Stayed: March 2017, travelled as a couple
1  Thank happylady1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this reviewResponded 31 March 2017

Dear Happylady 1955, thank you so much for your review and we are terribly sorry for the experiences you encountered during your stay. We haven't had any criminal activity at our hotel. Our standards of excellence are high and these issues are taken very serious by our staff and management. Thank you for letting us know. Please feel free to reach out to me with any other concerns or questions (kdeasey@roedelcompanies.com).

Best,
Katie D.

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Reviewed 19 March 2017

The guest room smelled like wet dog upon entry, which we aired out by opening the balcony door. That helped a little. There was dog food on the floor, which indicates housekeeping did not vacuum this room. The bathroom was dirty with urine on the toilet and body hair sprinkled about. If we weren't so tired from traveling, we would have moved on. It's rather frustrating to have be exhausted and check in to a less than desirable hotel. We paid the bill, reported the information at the front desk and will likely not return or recommend this hotel.

Room Tip: Ask for a clean one.
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  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank ExplorerGals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this reviewResponded 31 March 2017

ExplorerGals, thank you for your review and I am terribly sorry to hear of the experience you had while staying at our property. We pride ourselves on offering our guests with a clean, comfortable room and stellar service. I would like the opportunity to investigate this matter further, please reach out to me at (kdeasey@roedelcompanies.com) at your convenience.

Sorry again and I truly do hope if you should travel back to the area you'll give us another try!

Best,
Katie

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Additional Information about Holiday Inn Express Auburn

Address: 10 Johnson St # 12, Auburn, MA 01501-2236
Phone Number:
Region: United States > Massachusetts > Auburn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Auburn
Price Range: €82 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Auburn 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Auburn!The Holiday Inn Express Hotel & Suites Auburn is conveniently located in the heart of central Massachusetts and is easily accessible from I-290, I-395 and I-90 (Massachusetts Turnpike).The Auburn hotel is only minutes away from downtown Worcester, which is home to the DCU Center, as well as the Hanover Performing Arts Center. We are also a short distance from the Thompson International Speedway and the Brimfield Antique Fairgrounds. The Auburn hotel is accessible to many colleges in the area that include Clark University, Worcester Polytechnic Institute (WPI), College of the Holy Cross, Assumption College and Becker College. Old Sturbridge Village, an outdoor living history museum depicting life in the 1830s, is just a short distance from our Auburn hotel. Stay connected with our equipped business center complete with PC and printer. Maintain your exercise regimen in our fitness center or easily turn business into pleasure with our oversize hot tub. The retail pantry offers last minute convenience items, snacks, and beverages. Receive complimentary Deluxe Express Start Continental breakfast daily and at the end of your hard day unwind in our comfortable Simply Smart bedding. Come experience the great value and exceptional service in Auburn and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Auburn Hotel Auburn
Holiday Inn Auburn
Auburn Holiday Inn Express

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